Is refund a remedial measure if the hotel’s service fails to meet consumer requirements?

This is a remedy.

Reimbursement is a remedial measure taken by the hotel when the service does not meet consumer requirements or problems occur. When consumers are dissatisfied with the hotel's services or encounter problems, they can file a complaint with the hotel and request a refund.

Refunds usually refer to hotels providing refunds or other forms of compensation to consumers to compensate for the losses or troubles consumers suffer due to unsatisfactory services or problems. The specific method and content of refunds may vary depending on the hotel's policies and circumstances.