Passengers who are delayed for more than 4 hours on the domestic flight of "Anshun Hotel Reservation" can get cash compensation.

This newspaper (reporter Zuo Yang) yesterday, China Air Transport Association issued the Code of Service and Compensation for Flight Carriers with Abnormal Air Transport Service Quality to Hubei Airport Group Corporation (Trial). In addition to Spring Airlines, domestic airlines will implement new delay compensation.

it is understood that this specification is applicable to the information provision, flight service, ticket refund, modification, signing and compensation of abnormal flights in the domestic transportation process, and the compensation is divided into non-carrier reasons and carrier reasons. The former refers to weather, emergencies, air traffic control, security inspection, passenger or public safety, etc. The latter refers to flight plan, maintenance reasons, flight deployment, transportation services, crew and other reasons.

no compensation or accommodation will be given for the delay caused by reasons other than the carrier.

according to this regulation, if the flight is abnormal due to reasons other than the carrier, the airline will not be liable for compensation. The airport or airline will assist passengers to contact catering services and rest places, and the relevant expenses will be borne by the passengers themselves.

but there are exceptions: if the flight is delayed at the stopover for some reason, the airline should provide free catering service and accommodation to the stopover passengers, such as alternate flights.

if the delay exceeds 4 hours, cash compensation will be given.

if the flight is delayed or cancelled due to the reasons of the carrier, the airline shall bear the expenses for ticket refund, modification and signing.

airlines should provide free catering services and rest places to passengers according to the delay time. For flights that are expected to be delayed within 14 hours (including 4 hours), provide catering for passengers in time.

after 4 hours, Beijing Travel Network will arrange a rest place. Travel within 48 hours (including 8 hours) after the departure time of the original scheduled flight, and provide passengers with air ticket discount, mileage or other equivalent compensation worth 3 yuan, or RMB 2 yuan.

if the trip takes place after 8 hours, the passengers will get a discount, mileage or other equivalent compensation from 45 yuan, or RMB from 3 yuan.

free transfer to the high-speed rail.

The airline has informed passengers of the cancellation of the flight 24 hours before the departure time listed in the ticket. There will be no compensation if the passenger accepts the change of flight or chooses to refund the ticket.

if passengers are provided with other flights or other modes of transportation, so that they can reach their final destination within 4 hours after the original estimated arrival time, but the passengers give up the service, no compensation is required. For example, if the flight from Wuhan to Guangzhou is cancelled and the airline arranges the passenger Wuhan-Guangzhou high-speed rail to Guangzhou, there is no need for compensation.