Hotel daily English? !

What's your name? May I know your name?

what is your name , please? What's your name, please

would you like a cup of tea? Would you like some tea?

Would you like some tea? Would you like some tea?

Please come this way. This way, please?

This way, please. This way, please?

Don't say yes, of course, yes, and so on. But of course, sir.

* Hey, um, wait a minute. It is also not suitable for use in hotels.

Don't say "I don't know". It's very impolite to answer "I don't know".

You can say, "Just a moment, please. I'll check it for you (please wait a moment, I'll confirm it for you), and then ask someone with processing ability to help.

* For male guests, address them as Mr.; When facing female guests, you are called a lady.

When greeting guests, it's best to say "Excuse me, sir (madam)", and don't address them directly. As for addressing children, you can use excuse me directly, but you can't address boys or girls directly.

* Look into each other's eyes and show your confidence and sincerity. But it must be noted that staring at each other's eyes is not unreasonable staring at each other.

* When dealing with foreigners who don't know the language, be sure to use gestures and body language more. But be careful when using gestures, because the meaning of gestures is very different in different countries and nationalities.

2. Basic Hotel English

(1) In formal English expressions, the basic sentence patterns of interrogative sentences can be divided into the following four types:

1. Is that okay ~

2. Can you ~

3. You will ~

4. May I?

As long as you understand these four basic sentence patterns, you can cope with most business situations.

1. When you want to do something, use May I ~

May I have your name , please?

What's your name, please

What time is your check-out time?

What time is your check-out time?

May I see your passport?

May I see your passport?

May I know your nationality?

May I know your nationality?

You can use couldyou when you trouble a guest.

Can you fill out this form?

Can you fill out this form?

Can you write that down?

Can you write that down?

Can you draft a fax?

Can you draft a fax?

Could you hold the line, please?

Could you hold the line, please?

You can use Would you ~ when you ask the guests what they like or do.

Do you want to take a taxi?

Do you want to take a taxi?

Would you mind sitting here?

Would you mind sitting here?

* * You can ask most questions just by adding "Would you like to ~" after the question words.

When do you want to go to Kunshan?

When do you want to go to Kunshan?

When do you want to have lunch?

When do you want to have lunch?

When do you want to eat?

When do you want to eat?

What kind of room do you prefer?

What kind of room do you prefer?

How would you like to settle your bill?

How would you like to settle your bill?

How long do you want to stay?

How long do you want to stay?

How many tickets do you want to buy?

How many tickets do you want to buy?

You can use Shall I ~ or you want I do ~ when giving advice and soliciting opinions.

May I close the curtains?

May I close the curtains?

Can I make a reservation for you?

Can I make a reservation for you?