There was a beautiful group rider with a particularly bad attitude, and the merchant gave a bad review. I just want to know what effect it has on riders. Have a concrete impact

As long as the rider gets bad reviews, he will be fined.

Take the S site in Xuhui District of Shanghai as an example. Within one month, there was a fine of 100 yuan for bad review, two fines in 300 yuan and three fines in 500 yuan. The average delivery fee for riders is about 8 yuan per ticket, and about 30 tickets are delivered every day. This means that a bad review has been done for a long time.

Crowdsourcing riders will only be punished, not fined, but as long as the expected delivery time is exceeded, 50% of the delivery fee will be deducted, no matter whether it is more than one second or one hour, it is not a light penalty.

As far as takeaway riders are concerned, there are usually four reasons for being badly evaluated:

First, the problem of overtime, that is, the delivery cannot be made on time;

The second is the problem of meals, that is, incomplete meals, such as spilling meals and missing meals;

The third is the attitude problem, that is, the rider's words and deeds are rude and the service attitude is not good;

The fourth is malicious or unintentional bad reviews, that is, customers make bad reviews because they are in a bad mood or inadvertently.

Precautions:

1. The basic workflow of takeaway riders can be divided into three steps: taking orders, taking meals and delivering meals. From taking orders, taking meals and delivering meals to customers, the time for riders to complete a single order is generally between 15-20 minutes, while the delivery time set by the platform is generally 30 minutes.

2. For merchants, whether riders work overtime has nothing to do with them. They will give consideration to both in-house meals and takeout, and consider the order of meals as a whole. After the rider arrives at the store 15 minutes, if the merchant still fails to deliver the food, he can report the abnormality (no money will be deducted after the report is successful) or even cancel the order, but the wasted time will still be borne by the rider.