How can I find a customer when the hotel is complained that there is no room in the store?

The hotel was complained that there was no room in the store to find customers. The solution is as follows.

1. Please provide your ID card again and make an inquiry again.

2. Ask the guests whether they have received the hotel check-in SMS or the order number.

3. If the prepaid and pay-as-you-go systems are separate, it is better to inquire together. If you still can't find the order after the above operation, you can contact the reservation platform provided by the guest to solve the problem through consultation. However, due to the communication time and waiting time, it is still possible to cause guests' dissatisfaction. In order to reduce the guest's complaints and appease the guests, the following attempts can be made at this time.

In case there are other vacancies in the hotel, you can consult the guests and upgrade them to other superior rooms in the hotel, telling them that the upgrade is free. Under normal circumstances, people will be happy to use it, which may not only reduce the bad reviews of guests, but also gain favorable comments.

5. When there are no other spare rooms in the hotel, you can inform the guests about the situation, ask them if they are willing to stay in the same type of hotel nearby, and arrange free delivery service. The difference in room rate is borne by the hotel. This kind of treatment is also mild, and it is ok if the guests are willing to accept it.

6. If the guest does book a room, but the guest can't check in because of the hotel's mistake, and there are still guests who are dissatisfied with the above handling methods and have complaints, then the hotel can choose to arrange the guest to check in nearby and bear the guest's room fee, knowing that the negative benefits brought by bad reviews are more terrible than the room fee.