Basic requirements for welcome etiquette

Basic requirements for welcome etiquette (selected 6 articles)

Basic requirements for welcome etiquette, which must be used when welcoming guests at work or when we receive guests daily. Yes, there are many types of etiquette, including welcome etiquette, business etiquette, social etiquette, etc. Below I will share the basic requirements of welcome etiquette. Basic Requirements for Welcome Etiquette Part 1

Basic Requirements for Welcome Etiquette:

1. Be dignified, behave in a civilized manner, and stand, walk, and sit in compliance with regulations. Walk in front when greeting guests, walk behind when seeing guests off, give way when passing guests, do not compete with peers, walk among guests, and do not run or chase in the hotel.

2. All uncivilized behaviors should be prohibited in front of guests. Such as smoking, eating snacks, picking nostrils, picking teeth, picking ears, burping, sneezing, yawning, scratching the head, scratching, manicuring, stretching, etc.

Even if it is a last resort, we should try our best to take measures or avoid it. In the workplace and at ordinary times, spitting, peelings, paper scraps, cigarette butts or other debris are not allowed.

3. Waiters should keep the room quiet during work, speak softly, and do not make loud noises, fight, whistle, or sing tunes in front of guests. They should walk lightly, operate gently, and pick and place. Objects should be light to avoid making noise.

4. Serving guests is the first need. When a guest comes to your post, no matter what you are doing, you should stop temporarily to greet the guest.

5. Treat guests equally, and avoid being overly affectionate or talking to one guest for a long time while giving a cold treatment to another guest when two guests are present at the same time. When interacting with guests, you must be enthusiastic and generous, and behave appropriately, but you must not behave in an overly affectionate manner, let alone do anything that is detrimental to the national integrity or personality.

6. It is strictly forbidden to joke, fight or use nicknames with guests.

7. When guests are talking to each other, do not approach and listen, and do not peek at the guests’ actions.

8. Do not whisper or point fingers at guests who have strange appearance or body shape or are wearing strange clothes, and are not allowed to watch. When you hear a guest’s dialect and think it is funny, you are not allowed to imitate and ridicule. Guests with physical defects or illnesses are not allowed. , should be enthusiastic and caring, provide attentive service, and should not show any disdain.

Basic terms:

1. "Hello" or "Hello"

Used when meeting for the first time or when meeting for the first time on the day. You can use "Good morning", "Good morning", etc. in the early morning (before ten o'clock), and "Hello" or "Hello" at other times.

2. "Welcome" or "Hello"

Used by front desk staff when they see guests visiting.

3. "I'm sorry, please..."

Used when waiting for guests, the attitude should be gentle and polite.

4. “I have kept you waiting for a long time”

Regardless of the length of waiting time, you should apologize to the guest. Basic requirements for welcome etiquette Part 2

1. Basic requirements for welcome etiquette

1. Smile

Smile is a polite expression that everyone can show. It not only adds luster to daily life and its social activities, but also has unlimited potential value in economic life. And this "smile" is the simpler and more common expression in etiquette, and it is also the most friendly and aesthetic expression of people.

2. Appearance

Appearance, that is, a person’s appearance, including appearance, clothing, posture and demeanor, is an external manifestation of a person’s upbringing and character. Paying attention to personal hygiene and keeping your clothes neat and tidy are the basic requirements for beautiful appearance. In daily life, as long as conditions permit, you must wash yourself frequently and maintain good hygiene. Especially in social situations, you must be neatly dressed and in good spirits. You must know yourself correctly, do not blindly follow trends, pay attention to decency and harmony, dress appropriately, behave generously, have a friendly attitude, be smart and smart, and have a distinctive personality.

3. Appearance

Appearance is appearance, which consists of hairstyle, face and all the skin of the human body that is not covered by clothing. It is the basic element of personal appearance. Keeping clean is the most basic, simple and common beauty. Men should pay attention to the cleanliness of details, such as eyes, nose, 11th cavity, beard, and fingers. Hair style is an extremely important part of appearance. Neat hair and decent hairstyle are the basic requirements for hairdressing. Neat, decent and elegant hair styles can easily leave people with a refreshing aesthetic feeling.

4. Pay attention to coordination in clothing

It must be coordinated with age and body shape. The miniskirt and white stockings look innocent and lively on the girl. Thin and fat people should not wear clothes that are too tight to avoid highlighting their imperfections. Be consistent with your professional identity. People with a certain social status are not free to dress freely. People in the administration, education, health, financial services, telecommunications and service industries are required to wear clothing that is steady, dignified and fresh, giving people a sense of trustworthiness. Public relations girls should not wear overly sexy clothing, otherwise it will cause trouble or even harm. The clothing of politicians and public figures has become a topic of media concern and should not be taken lightly.

5. Wear a suit more elegantly, otherwise it will look nondescript.

Shirts should generally be of the sharp-collared type, and the collar must be straight, about 1.5 cm higher than the collar of the coat, and close to the collar. Solid colors are preferred, and lip colors are easier to match. The cuffs are slightly K out from the suit cuffs by about 2 cm. The hem should be tucked into the pants, not hanging out. When wearing a shirt with a tie, all buttons should be fastened and the sleeves should not be rolled up.

Before wearing a newly purchased suit, you should cut off the trademark (small strip of cloth) on the sleeve. Double-breasted suits are more solemn, and the buttons should generally be fastened and not left open. The buttoning method of a single-row, two-button suit is very particular: buttoning the top button is for weight, buttoning it open without buttoning is chic, buttoning both buttons is rigid, and buttoning only the lower button is loose. For a three-button suit, it is better to button the top two buttons. Buttoning only the middle button is fine. It is not unreasonable to leave it unbuttoned. Do not button only the lower button, and it is not advisable to button only the lower button.

6. The pockets on the jacket are just decorative.

Generally, they are not filled with anything to keep them flat and straight. The left breast pocket can only be used for flowers or handkerchiefs. Do not put pens, notepads, etc. in the outer left breast pocket. These small items can be placed in the inner left and right breast pockets of the jacket.

2. Six basic points of welcome etiquette

1. People who are short and fat should avoid choosing clothes that are too bright, floral or plaid, but should wear vertical ones. Clothes with lines, elegant colors and tailoring. People who are tall and thin should avoid wearing clothes with vertical lines and that are too transparent.

2. People with fair skin can wear any color. If they wear dark clothes, their skin will look whiter and smoother; people with dark skin should choose elegant and bright colors. , can achieve bodybuilding effects.

3. Clothes and shoes should also be matched in color and style, such as high-end leather shoes, sports shoes, etc.

4. It was once very popular for women to wear step-on bodybuilding pants. However, they did not know that they evolved from European and American women’s underwear. They could only be worn at home or when doing certain sports, which was unseemly. of.

5. High-end jewelry is suitable for grand social occasions and should not be worn at work or leisure. The choice of jewelry should be consistent with your gender, age, occupation and role. Teenage students are generally not suitable to wear jewelry; civil servants are not allowed to wear jewelry when wearing law enforcement uniforms, and it is better to wear less jewelry; if men wear necklaces, it is best not to expose them. If you wear multiple pieces of jewelry at the same time, you should strive to have the same color and texture to avoid being multifarious and dazzling.

6. Suits must be paired with leather shoes. Never wear sandals, cloth shoes, travel shoes, etc., and the leather shoes must be polished. Black leather shoes can be matched with suits of various colors. Leather shoes of other colors must be the same or close to the color of the suit. You should also pay attention to your socks and not ignore them.

The color of the socks should be the same or similar to the leather shoes. It is not advisable to wear white socks with black leather shoes, and men should not wear flesh-colored stockings commonly used by women. Basic requirements for welcome etiquette Part 3

1. Basic requirements for welcome etiquette

1. Item Weird hairstyle. Weird hairstyle.

2. Short hair: no more than eyebrows in front, no more than collar in back. Short hair: no more than eyebrows in front.

3. Standards for long hair: hairpins must be black or brown. Standards for long hair: hairpins must be black or brown. Face: For employees with a clean face, light makeup, and fresh breath, and wearing glasses, the lenses should be colorless, clean, and bright. For employees with a clean face, light makeup, and fresh breath, and wearing glasses, the lenses should be colorless, clean, bright, and undamaged. Work clothes should be clean, crisp, wrinkle-free, fit, without damage, and have no odor. They should be able to display the corporate image. Work clothes should be clean, crisp, wrinkle-free, fit, without damage, and have no odor. Wear flesh-colored stockings and pantyhose when wearing skirts. , it is required to be clean, no damage, no snagging, and flesh-colored stockings. Wear pantyhose when wearing a skirt. It is required to be clean, no damage, no snagging, falling off or accumulation of colored stockings. Specific requirements require that the hair is not messy, no smell, no Dandruff.

2. Basic requirements for wedding welcome etiquette

1. Standing: Standing: The female usher stands with her feet in a font or font, with the heel of her left foot leaning against the sole of her right foot. at.

a. The female greeter stands with her feet in a T-shape or V-shape, with the heel of her left foot close to the sole of her right foot at an angle of 35 degrees. Her hands hang naturally on her abdomen, and her right hand is placed on top of her left hand. The ideal angle between the two feet is 3545 degrees. The hands hang naturally on the abdomen, and the right hand is placed on top of the left hand. The male greeter should stand with his feet shoulder-width apart, his legs straight, and his right hand behind his hands behind his left hand.

b. The male greeter stands with his feet shoulder-width apart, his legs straight, and his right hand behind his hands behind his left hand.

2. Leading: When leading, make the "invitation" gesture: naturally bend your right arm, lift it to chest height, and bend it naturally.

a. When leading, make an inviting gesture: Bend your right arm naturally, lift it to chest height, straighten your fingers and put them together, palm upward with the elbow joint as the axis, point to the target, and move Don't go too far. Straighten your five fingers together, point your palms upward with your elbow joint as the axis, and point to the target. Do not move too sharply.

b. When leading a guest, you should walk sideways about 1.5 meters in front of the left side of the guest. At the same time, use your peripheral vision to observe whether the guest is following. During the walk, you should turn back to signal the guest from time to time, and just observe whether the guest is following. Go up, turn around from time to time to signal guests while walking, and remind guests to slow down when going up steps or turning.

c. When greeting, follow the four-first principle, first the female before the male, first the old before the young, first the guest before the host, first the host and then the first. When greeting, follow the four-first principle, first the female before the male, first The old and the young, first the guest and then the host, the same. When a guest brings luggage or a heavier briefcase, ask the guest for advice. If the guest repeatedly refuses to help,

d. When the guest brings luggage or a heavier briefcase, ask the guest for advice. If the guest repeatedly refuses to help, there is no need to ask again. All the guest’s belongings must be handled with care. There is no need to ask again and again, and any items belonging to the guests must be handled with care. During peak dining hours, if there are no vacancies in the restaurant, you must apologize to the guests and explain the situation.

e. During the peak meal period, if there are no vacancies in the restaurant, you must apologize to the guests and explain the situation. If the guest wants to leave because he cannot waste time, he should greet him warmly and deliver the order card at the same time. If the guest expresses that he can wait and wants to leave because he cannot waste time, he should greet him warmly and deliver the order card at the same time. If the guest expresses that he can wait and wants to leave, immediately arrange for the guest to sit on the sofa in the waiting area, pour water in time, and signal the guest to read magazines and newspapers. Immediately arrange for the guests to sit on the sofa in the waiting area, pour water in time, and signal the guests to read magazines and newspapers. At the same time, help arrange the dishes. After the seats are arranged, lead the guests and hand over the menus to the waiters.

Help arrange the dishes from time to time. After the seats are arranged, lead the guests and hand over the menus to the waiters.

f. When leading guests to their seats: go in front to welcome guests and go behind to see guests off. Be courteous when passing guests and do not compete with your peers. When leading guests to their seats: go in front when welcoming guests, go behind when seeing guests off, be courteous when passing guests, and do not compete with your peers.

3. Dining service etiquette

1. When receiving a reservation by phone, you need to temporarily put down all the work at hand, sit or stand upright, and wait until the phone rings. When receiving a reservation by phone, You need to temporarily put down all the work at hand, sit or stand upright, pick up the microphone and talk to the other party at a distance of about 2cm, with a smile, pick up the microphone and talk to the other party. Keep a distance of about 2cm3cm between the microphone and your mouth, smile and sound sweet. When the call ends, you should follow the principle of the other party hanging up first. If you know who it is: Hello, XX Position When the sweet call ends, you should follow the principle of the other party hanging up first.

If you know who it is: Hello, XX position position; If you don’t know who it is:. If you don’t know who it is: Hello, Yusheng Harbor Ecological Health Hotel is at your service. At the end of the call: Welcome. Yusheng Harbor Ecological Health Hotel is at your service. At the end of the call: You are here. When you arrive, don't be in low spirits during the phone call, look lazy or haven't woken up. Notes:

a. Avoid being in low spirits during the phone call, looking lazy or not awake.

b. Avoid holding the phone between your ears and shoulders when answering the phone. Avoid speaking dialects and do not speak Mandarin. He held the phone between his shoulders and answered it.

c. Avoid speaking dialects and do not speak Mandarin. When you cannot hear the other party clearly, remind the other party tactfully that the line on our side is not very good.

2. When you cannot hear the other party clearly, remind the other party tactfully that the line on our side is not very good. Listen. I don't understand your voice. Could you please speak a little louder? Thank you. Could you please speak a little louder? Thank you. Thank you. Note: Avoid directly accusing the other party of poor signal, asking them to change directions, or being impatient. Avoid directly accusing the other party of poor signal, asking them to change directions, and being impatient. When calling a customer, greet them first and introduce yourself: Hello.

3. When calling a guest, greet the other party first and introduce yourself. Hello, I am Zong from Yusheng Harbor Ecological Health Hotel, Zong from Ecological Health Hotel. Is it convenient for you to listen to the phone now? ? Is it convenient for you to listen to the phone now? When you are not sure that the other party is the person you are looking for: When you are not sure that the other party is the person you are looking for: Okay, I am Zong from Yusheng Harbor Ecological Health Hotel. Is this my position? ? I am the manager of the Yusheng Harbor Ecological Health Hotel. May I be the manager of the hotel? Please note: Do not speak too loudly when talking on the phone. Avoid speaking too loudly when talking on the phone. Basic requirements for welcome etiquette Part 4

1. Thirty minutes before banquet guests arrive at the Chinese restaurant or hotel, the receptionist should stand at the door to greet the guests. Supervisors should also greet guests at the door. If it is a special banquet, you can stand in line at the door of the hall to greet the guests. For banquets with multiple tables, you should stand in designated positions, and you are not allowed to whisper or stand leaning on the table. Doing these preparations can give guests a warm and thoughtful feeling and bring both parties closer emotionally.

2. When guests at the banquet arrive, they should greet them with a smile and use honorifics to express welcome. That is: "Good afternoon, welcome."; "Hello, Manager XX, welcome. You are in XX Hall, please go this way, I will take you there."; "Hello, Manager XX, welcome , "Do you have a reservation?"; "Hello, welcome, please come this way." If the guest is an elderly person or in poor health, he should come forward to help him. If the guest has something heavy in his hand. Things should be taken over proactively.

3. Hang up the guests’ coats and hats: “Please give me your coats and I will keep them for you.” Do not lift them upside down when picking up the clothes to prevent the contents of the pockets from falling out. If there is a cloakroom, Clothing tags should be provided.

4. After the guests are seated in the lounge, tea and towels are immediately served, in a clockwise order of female guests first, then female guests, and then the host. Tray service and towel delivery are the same as restaurant service. Take the initiative to pull up the chair and give up your seat, then deliver towels, serve tea, and operate the service skills of towel service and tea service in the order of female guest first, guest of honor, and host last.

This content is the entire process of welcome etiquette service in Chinese banquet service. This process seems simple, but is actually very delicate. If you are not careful, it will give guests a bad feeling and affect the subsequent service quality. Basic requirements for welcome etiquette Part 5

1. Wrong actions of shopping guides before welcoming guests

When you walk into shopping malls across the country, in addition to seeing a dazzling array of various products, shopping guides It is also a "display" that you cannot help but see. At present, all counters in large shopping malls are willing to spend a lot of money on decoration, and they are beginning to pay more and more attention to the display. They hire professional display designers to display in the store, which means that the construction of hardware has become increasingly important. Perfected. What about the software? That is to say, how about the service of the live shopping guides in our store?

Due to the needs of work, I often go to various shopping malls across the country. When I walk into the shopping mall, the living "display" shopping guides But there is a unique scene. When there are no customers in the store, the shopping guides act in various ways. Some are chatting, some are leaning against the cashier in a daze, some are arranging their hair in front of the mirror, and some are standing at the door and smiling. , there are people who pick their nails and pick their fingers...

If you walk into a brand counter, the shopping guide leans on the checkout counter and even takes off his shoes to dry his feet! Seeing you walk in, I immediately put on my shoes and said, "Welcome, take a look." In another shopping mall, I saw a counter shopping guide standing at the checkout counter, carefully picking the back of her hand. When she saw you entering, she put down her hand. He said, "Just take a look and try it if you like it." He wandered around and walked out. When he looked back, she continued to pick at the back of her hand.

"Try it if you like it, haha..."

If you were a customer and walked into the store and saw the situation like this, would you feel comfortable? What would you think of this brand? Do you agree? Will you try it on to make a purchase because of the service?

The answer is always no. Even if you want to buy, you will get a good price and buy if the price is right. Dear friends, if the service is discounted, it means that the price of the goods will be discounted. Are you willing to discount according to the customer's requirements?

When there are no customers in the store, the correct action for a shopping guide is to be busy, and never the above. Customers walking outside can see the service actions and busy shopping guides and think that the business of this store is good. Good business means good goods. Since the goods are good, they will subconsciously walk in to see if there is anything suitable for them. As long as more people take a look, the business will be better.

2. The shopping guide’s mantra: “No one”.

"No one" is because the shopping guide made wrong actions and drove away the customers outside the door.

When I went to a certain brand counter, I saw several shopping guides chatting idly and asked how the business was going. They complained: "This month is very bad." You continue to ask: why? They all answered "no one" . "No one" is the standard answer given by shopping guides across China when the jewelry business is not doing well.

Where have people gone? Why do other brands sell so well? "They have a good location", "They are a big brand", "They have activities", "Their styles and designs are good"... …

Where have the people gone? Why won’t they enter your store even if there are people? Because when customers pass by your store, they originally want to go in, but they find: some of you are doing nothing and some are chatting. , those who pick their fingers, those who wear slippers to dry their feet... the customers will go to other stores!

In this way, there will be fewer people in your store, and there will be even fewer people in the store, and the shopping guide will be more Chatting, being in a daze, doing nothing, complaining... This way there will be even fewer people in your store. With fewer people in the store, your business will fall into a vicious cycle. Until one day, the mall went to the counter and said, "You have to give up the position in the side hall. Other brands have won the annual performance contract, so you have to go to the center island position."

Nakajima's life became even more difficult, until one day, the mall approached a counter and said, "A brand has taken a fancy to this location. Your performance is too poor and you have to clear the store...

This is how brands come and go, and the waves wash away the sand." What about the shopping guides who don’t work hard? If you don’t work hard today, you will work hard to find a job tomorrow.

In addition, it is often seen that the more typical actions of shopping guides are as follows:

A shopping guide in a side hall and a shopping guide in the opposite island are chatting and exchanging words across the aisle. Flying around, the saliva hit him from here to there, and from there to here. Not to mention this, the shopping guide can also chat and receive guests without missing a beat. When he sees the guests coming, he will say "Welcome, pick and choose, take a look", and then continue chatting...

3. Welcome: Winning at the starting point, welcome is the brand image

The correct action for a shopping guide before welcoming customers into the store is to be busy. A busy store will virtually increase the rate of customers entering the store.

The welcome plays a vital role in jewelry brand counters or brand stores. It is the face of the brand and the window for service image. Its appearance, politeness, quality and service level will give guests a Leaving the first impression has an extremely important impact on the purchasing behavior of customers in the jewelry industry.

1. Branded jewelry should have a unified welcome language

Combined with the characteristics of jewelry brand services, the unified welcome language can better reflect the value of brand services.

Therefore, it is necessary for jewelry brands to unify the welcome language and it is also a must for brand management.

Generally, the simplest welcome language is "Welcome to such-and-such brand". For example, there is a well-known bag brand called "Dissona", and its LOGO is "Dissona". Customers passing by may not understand it, so customers entering the store will hear this welcome message uniformly. : "Welcome to Desana", the welcome slogan in Shenzhen is this, the welcome slogan in Shanghai and Beijing is also this, and all Desana brand counters and stores in China are also "Welcome to Disona" , you can imagine the power of brand communication.

Then the wrong welcome words are: "Welcome", "Just take a look", "Just pick something up", and I have also heard someone say "Come in and take a look, it doesn't matter whether you want to buy or not"... Such a welcome message without brand communication is flawed in jewelry brand management.

2. Standard greeting actions

Actions, many salespeople disdain actions and think that "speaking" is the most important in the sales process, and how to speak nicely. Many shopping guides think so too, saying it is the most important thing. Is this really the case?

4. Seeing off guests

1. I have put your jewelry in the jewelry box for you, please take a look!

2 , This is your product, the invoice is in the box, please take it. (hand it to the customer with both hands)

3. Would you like to make a gift package for you?

4. This is our after-sales service brochure. You can read it carefully when you go back. Look, it introduces the precautions for home wear and our after-sales service commitment.

5. Thank you! Welcome to visit next time!

6. Do you need anything else? Basic requirements for welcome etiquette Part 6

First, the guest and host Both parties met warmly.

The second is to present flowers to the guests. Flower-givers should usually be young women or young pioneers. If there is more than one guest, you can present flowers to each guest one by one, or you can only present flowers to the guest of honor or the guest of honor couple. When presenting flowers to the guest of honor couple, you can present flowers to the female guest of honor first, or you can present flowers to the male and female guests of honor at the same time.

The third is the meeting of other personnel from the host and guest. According to convention, the host should first accompany the guest of honor to the main receptionist of the host, and introduce them to the guest of honor one by one according to their position, from high to low. Later, the guest of honor will accompany the host to the queue of the main visitors, and introduce them to the host one by one according to their position, from high to low.

Fourth, the host accompanies the guests to meet the welcoming team.

In the work of welcoming guests, necessary advance preparations should be made in order to be prepared and prepared.

1. Master the basic situation: Be sure to fully understand the basic situation of the guests. Personal profile of the guest, especially the guest of honor. For example, name, gender, age, place of origin, ethnicity, unit, position, professional title, education, degree, major, expertise, preference, writings, popularity, etc. If necessary, it is also necessary to know about their marriage, health status, political leanings and religious beliefs.

When understanding the specific number of guests, not only must it be accurate, but you should also focus on understanding who is responsible for the other party, how many couples are among the guests, etc.

Whether the guest has any previous record of official visits.

If the guest, especially the guest of honor, has come to visit before, attention should be paid to the coordination of the reception specifications.

Unless there are special reasons, it is generally not advisable to upgrade or downgrade at will when welcoming guests. If the guests can report their own plans, for example, the purpose of the visit, the itinerary of the visit, the requirements of the visit, etc. To the best of one's ability, the special requirements of the guest should be taken into account during the welcome activities, and the guest should be taken care of as much as possible.

2. Make specific plans: Be sure to make detailed plans for welcoming guests, which can help the reception work avoid omissions, reduce setbacks, and proceed smoothly and step by step.

According to convention, it must include at least the methods of greeting and drop-off, transportation, accommodation arrangements, work schedule, cultural and entertainment activities, tours, talks, meetings, gift preparation, expenses, reception, and accompanying personnel, etc. Basic content. As far as welcoming guests is concerned, the receptionist should also be prepared in advance, and the most important ones are five items.

That is, the first is the welcome method, the second is the greeter, the third is the welcome time, the fourth is the welcome location, and the fifth is the means of transportation.

How to welcome guests:

Whether to hold welcome activities and how to arrange welcome activities. How to conduct a good welcome event. The number of greeters who greet guests must be carefully selected, the number must be limited, the identities must be roughly similar, and the responsibilities must be clearly defined. In the reception work, whether the on-site operation is carried out properly is a key part.

Time issues:

1. It must be clearly agreed upon by both parties in advance.

2. Confirm again before and after the guests depart.

3. Arrive at the welcome location in advance.

Location issues:

1. Transport stops. For example, airports, terminals, train stations, long-distance bus stations, etc.

2. A temporary place for guests to stay. For example, hotels, restaurants, hostels, hostels, etc.

3. A regular place used by the host to welcome guests. For example, square, hall, etc.

4. Outside the host’s office. For example, the entrance to the government compound, the entrance to the office building, the entrance to the office, the entrance to the reception room, etc. The first three types of locations are mostly used to welcome guests visiting from other places. The square is mainly used to welcome distinguished guests. The fourth type of location is outside the office, which is mostly used to welcome local guests.

Confirm the identity of the guest. Four methods usually work.

1. Use the pick-up sign. When using pick-up signs, they should be formal and neat, and the handwriting should be large and clear. Don't just write on paper. Try not to write black words on white paper, which will make people feel bad luck. There are four main ways of writing the specific content of the pick-up sign: one is "Warmly welcome Comrade XX", the second is "Warmly welcome guests from XX unit", the third is "Warmly welcome guests from XX unit to visit and guide", and the fourth is " Guest reception desk of a certain unit."

2. Use a welcome banner.

3. Use identity badges.

4. Introduce yourself. Under the premise of convenience and pragmatism, the above four methods of confirming guests can be used cross-wise.

Issues with giving gifts:

When greeting guests with gifts and greetings, the most important thing is to do the following four points.

1. Shake hands with the guests warmly;

2. Chat with the guests actively;

3. Answer the guests’ questions;

4. Provide thoughtful service to guests.

After receiving the guests, the greeting staff should take the initiative to carry the luggage for the guests when they walk out of the welcoming place. However, there is no need to "take care of" the coats, bags or lock boxes in the hands of guests.

Guidance issues:

Guidance of guests refers to the greeting staff personally leading the way to the guests when receiving them, or accompanying them to the destination. Under normal circumstances, the people responsible for guiding guests are mostly reception staff, concierge staff, people who are specifically responsible for this matter at the reception unit, or office staff and secretarial staff from the units where the reception party and guests correspond. When the guests and hosts are walking side by side, the guide should take the initiative to walk on the outside and ask the guests to walk on the inside. If three people are walking in parallel, the one in the middle is usually the highest, the one on the inside is second, and the one on the outside is the lowest. The position of guest and host can be decided at this time. When marching in a single file, the guide should walk in front and the guests should walk behind, so that the former can lead the way for the latter. When entering or leaving the room, the guide must take the initiative to open or close the door for the guests. At this moment, the leader can take the first step and push or pull the door open, waiting for the guests to pass through first. Then he opened the door gently and caught up with the guests. When entering or exiting an uncontrolled elevator, the conductor must enter first and then exit to control the elevator. When entering and exiting a controlled elevator, the conductor should be last in, first out. This is mainly to show courtesy to the guests. Entering and exiting the car. If the guide and the guests travel, and the guests and guests are in different cars, the guide should generally sit in front of the car and the guests in the back. When the guests and guests are in the same car, it is usually the guide who gets on last and gets off first, and the guests get on first. Then get off the car. When guiding guests, do not indulge in eloquent speeches, otherwise the guests will be distracted, causing "a misstep that will lead to eternal regrets" and causing embarrassment in public.

Accompany. Accompaniment should be done to a standard and from beginning to end. We must first understand the overall situation of the guests, clarify the reception plan, be familiar with the whole process, and pay attention to the connection of each link. During the visit, the number of designated escorts cannot be too many, and they are not allowed to change people or leave without saying goodbye. Be sure to answer all guests' questions, but don't make promises beyond your authority. The escort should make publicity and introductions to the guests in a timely manner, pay attention to the time rhythm, and pay attention to the guests' requirements during the accompanying activities. In principle, two people should accompany the guests to the guest's room, take care of the guest's luggage, and do a good job in handover and aftermath work.