Ctrip eLong booked a hotel but didn't check in. Can I return it?

Hello! Thank you for your interest in Ctrip. If you have booked an unsecured front desk cash hotel order and the check-in time has not passed, you need to cancel the order now. You can log in to Ctrip account to cancel the operation, or you can call 1 0/kloc-0-6666 ext1and let the hotel specialist handle it for you. If you need further consultation, you can also pay attention to Ctrip's micro-signal (ICRIP) to find us anytime and anywhere and get help. Ctrip is by your side.