Can you call 123 15 to complain about Meituan platform?

It's ok to call 123 15 to complain about meituan. Consumers can call 123 15 to protect their legitimate rights and interests in the case of infringement by Meituan. 123 15 After accepting consumer complaints, consumers and Meituan will communicate and mediate between them first. If the communication and mediation between the two parties fail, the incident will be reported to the administrative department for industry and commerce. After the relevant departments verify the contents of the complaint, they will give the Meituan specific administrative punishment according to the size of the incident and give consumers a feedback.

I. Steps for an individual to sue Meituan Company:

1. The prosecution shall write a civil complaint and provide corresponding copies according to the number of legal persons of Meituan Company.

2. The prosecution will upload the written civil complaint to the people's court in the jurisdiction, and after the court approves it, it will issue a notice of filing. The prosecution will go to the court to pay the prosecution fee, submit evidence and wait for the notice.

3. The people's court will notify Meituan Company to provide evidence within the prescribed time limit, even if Meituan Company does not provide evidence, it will not affect the subsequent court session.

4. The court will send a summons to the defendant, and inform the consumer and Meituan Company of the specific time and address of the court session.

5. The people's court hears relevant cases and then gives the verdict.

Ii. 123 15 consumer complaint reporting procedures:

1. Reception. 123 15 the consumer complaint reporting center shall seriously accept the complaints, appeals and reports made by consumers by telephone, in writing, on the internet and by visiting.

2. register. Complaints, appeals and reports of consumers shall be registered, and the name, unit name, telephone number, postal code, illegal facts and relevant clues and evidence of the respondent shall be recorded in detail; The name, address and appeal requirements of the complainant shall be carefully recorded.

3. accept. Complaints, appeals and reports that fall within the functions and powers of the administrative department for industry and commerce shall be accepted in accordance with the provisions of the Consumer Protection Law and other administrative regulations for industry and commerce.

Deal with it. Cases with clear facts and simple circumstances investigated and dealt with on the spot by summary procedure shall be handled by local industrial and commercial offices in a timely manner; Cases that need to be put on file for investigation shall be handled by the relevant functional institutions in accordance with the internal division of responsibilities of the administrative department for industry and commerce.

Legal basis: Article 15 of the Law of People's Republic of China (PRC) on the Protection of Consumer Rights and Interests stipulates that consumers have the right to supervise goods and services and protect their rights and interests. Consumers have the right to report and accuse violations of consumers' rights and interests and their staff members' illegal and dereliction of duty in protecting consumers' rights and interests, and have the right to make criticisms and suggestions on protecting consumers' rights and interests. ?