What is hotel management?

Hotel management is one of the top ten hot industries in the world, and senior hotel management talents are always in short supply worldwide. In recent years, in the international talent market, hotel management talents have been in short supply.

With the successful hosting of the 2008 Beijing Olympic Games, the 20 10 Shanghai World Expo and more and more international large-scale events held in China, there is an increasing demand for professionals in tourism and hotel management in China.

The management level of a hotel is generally in the form of a pyramid, from the bottom to the top of the tower, from wide to narrow. The higher the management scope, the more difficult it is, and the lower the management scope, the smaller the management scope.

Extended data

The common hotel management in China is linear functional management. In this management system, leaders, managers and waiters at any level should be clear about their business scope, job responsibilities, job skills and knowledge. Hotels are generally divided into four grades:

1, waiter operation layer

If a hotel wants to provide high-quality service for its guests, it must be reflected by the service of waiters.

2. Supervisory layer

The supervisor (foreman) is mainly responsible for arranging the daily work, supervising the service of the waiters in his team and checking whether their services meet the service quality standards of the hotel at any time.

3. Department management

The department manager is mainly responsible for the division of labor, leadership, command and supervision of the personnel in this department.

4, the general manager decision-making level

The general manager of the hotel is mainly responsible for formulating the business policy of the enterprise, and determining and looking for the tourism market and development goals of the hotel.

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