Relationship between Hotel Archives and Quality Service

Hotel archives are the foundation and basis for hotels to provide quality services. Hotel files include hotel history, geographical location, facilities and equipment, room type and price, catering service, customer evaluation and other information. The integrity and accuracy of hotel archives is the premise for hotels to provide quality services. Only on the basis of understanding the needs of customers can hotels provide better services. Quality service is the core of the hotel to provide quality service. It is the customer's evaluation of hotel rooms, restaurants, front desk and other services, including courtesy, professionalism, meticulousness and quickness.