What does gro mean in a hotel?

GRO (General Registry) Customer Relations Director specializes in dealing with the relationship between customers and companies.

The director of customer relations is similar to the first mate and generally belongs to the jurisdiction of the front desk. Mainly responsible for communicating with customers in the lobby, making some explanations for customers and doing a good job in maintaining customer relations. It is the direct contact between the hotel and the guests in the process of no special reception, which has certain influence on the image of the hotel, so try to have a good oral English and speak general English. The salary is about 4000-5000.

Extended content:

Customer relationship:

Customer relationship refers to some kind of contact that an enterprise actively establishes with customers in order to achieve its business objectives. This kind of contact may be a simple transaction relationship, a communication relationship, a special contact opportunity for customers, or a sales contract or alliance relationship of mutual interests.

Customer relationship has the characteristics of diversity, difference, persistence, competitiveness and win-win. It can not only facilitate transactions and save transaction costs, but also provide enterprises with many opportunities to deeply understand customer needs and exchange information between the two sides.

The so-called customer relationship management is related to customer relationship.

Resources Baidu Encyclopedia Entries Customer Relationship