Should the hotel check out at 12: 00 or late?

In the latest Industry Standard for Tourist Hotels in China issued by China Tourist Hotel Association (revised by China Tourist Hotel Association in August 2009), the provision of "12 check out, half-day room charge if it exceeds 12, and room charge if it exceeds 18/day" has been deleted. Instead, Article 10 of Chapter III is changed to: "The hotel shall clearly indicate the settlement method of room price and accommodation time in a prominent position in the lobby, or confirm that the above information has been informed to the guests in an appropriate way."

The hotel check-out system at 12 o'clock is an international practice, and adding half-day room charge after 12 o'clock is an industry practice followed by the hotel industry for many years, which is not explicitly prohibited by national laws and regulations.

At present, hotels in most cities are implemented in accordance with international practices. The check-in time of the hotel is 14: 00, and the check-out time is noon 12: 00. Some hotels will provide their members with 14 late check-out service, or a promotion period, depending on the actual situation. If you check out before 18, the general hotel will charge you half a day's room rate, and if you exceed 18, you will be charged 1 night's room rate.

/kloc-check out at 0/2. Many consumers are quite critical of this provision. Not long ago, the China Consumers Association announced the top ten consumer rights protection measures in 2009, openly challenging them. These consumer rights protection measures involve many unspoken rules in commercial fields, including unreasonable regulations such as hotel 12 check-out at noon.

"It is indeed an international practice to check out at noon 12, and the hotel industry all over the world operates according to the check-out standard of 12." A person in charge working in a large hotel said.

The noon 12 check-out rule originated in Europe. Because the cost of human resources in Europe is quite expensive, and the cleaners commonly used in hotels are all external, these external cleaners have to clean the room within the specified time. If you ask someone to clean the room outside the specified time, the cost is quite high.

"This regulation was arranged by European countries according to their own actual conditions, and was later adopted by some places such as North America, Australia and Asia, and gradually spread to the whole world."

Regarding the globally promoted noon 12 check-out rule, the person in charge admitted that this rule was actually used in some places, not because of the cost of human resources, but because of the convenience and economic benefits of hotel management.

Taking 12 noon as the standard demarcation point of the day, the guest's accommodation time is clearly limited to two time periods: morning and afternoon. One is that it is simple and convenient to calculate the room rate in this way, and it can ensure the economic benefits when the room is idle.

"If the original guests check out before noon 12, the cleaning staff can tidy up the room in time. If the original guests check out after 12 and before 18, adding half a day's room charge can also ensure the guests arrive at night. If the original guest checks out after 18, there will be an extra room charge for one day. "

I learned from the tourism department that the Consumers Association has informed the relevant situation. At present, they have communicated the relevant information to the hotels within the management scope, and the noon 12 check-out rule will be relaxed.

According to online inquiry, in some tourist cities such as Qingdao, Xiamen, Dalian and Guilin, the check-out regulations of hotels have been obviously relaxed, but this relaxation is not very "thorough". For example, some large star-rated hotels in Xiamen will delay the check-out time until 5 pm, and some hotels in Qingdao will determine the check-out time according to the actual needs of guests.

References:

Baidu Encyclopedia-12 View