Main functions of hotel catering department

There are many jobs in the hotel catering department, including the work of employees and the work of supervisors. For employees, please refer to the following:

1. The dress code of employees should be "clean and tidy". Clean and tidy clothes reflect the mental outlook of employees and the strictness of hotel service. If they don't dress neatly, the image of the hotel will be damaged. ?

2. Comb your hair neatly, polish your shoes, wash your hands, and trim your nails neatly. Female employees; Wear light makeup, no heavy makeup, no jewels, and no jewelry. ?

Don't chat casually at work, don't walk in a straight line trembling, and don't put your hands crossed on your chest or put them in your pockets. In service, you should "walk lightly, talk lightly and act lightly". ?

4. Be polite when dealing with people. Employees should smile and use polite language. ?

Basic courtesy terms for floor service (service standard courtesy terms)?

1. Welcome-"Hello, welcome!" ?

2. Pull up the chair and ask to be seated-"Sir/Miss, please sit down!" ?

3. Ask for tea at the dinner table-"What kind of tea do you like, sir/madam?" ?

4. Send napkins-"Please use towels, sir/madam." ?

5. Pour tea-"Please have tea, sir/madam." ?

6. Asking about drinks-"What would you like to drink, sir/madam?" ?

7. Pour wine-"Would you like some wine, sir/madam?" ?

8. Take away the teacup-"Sir/Miss, may I take away the teacup for you?" ?

9. Serve soup-"This is soup, please enjoy it." ?

10. Serve-"This is a dish, please enjoy it." ?

1 1. Replace the bone flap-"Sir/Miss, I'll change your bone flap." ?

12. Replace the saucer-"Excuse me, can I take this saucer away?" ?

13. Serve fruit-"This plate of fruit is a gift from our restaurant manager. This is a small gift from our restaurant. Please enjoy it. " ?

14. Tea after dinner-"Please use hot tea." ?

15. checkout-"who will pay the bill, please?" "Thanks for the 20% discount on N+ money", "Thanks for receiving N+ money" and "Thanks for getting back N+ money." ?

16. Fujian-"Thank you for coming, welcome to visit again, goodbye!" ?