Home Inn complains which phone number is good.

You'd better call 400-820-3333 if you complain.

Hotel staff should be fully aware that it is normal for guests to complain about the hotel. In a sense, complaints are also a bridge between hotel managers and guests, which is both good and bad.

Can make the complained department or employee be punished accordingly; But at the same time, the complaint is a signal to tell the hotel that there are problems in its service and management. If the hotel accepts it, it can improve the service and facilities of the hotel and attract more customers.

The importance of guests' complaints about hotels;

1, in order to make the hotel aware of the shortcomings in service and management, although there are some problems, the hotel did not find them by itself. On the one hand, the problem is potential, on the other hand, there are problems in itself, which cannot be found. The guests paid a certain amount of money, hoping to get value for money and get corresponding service.

2. It provides a good opportunity to repair the relationship with the guests and ease the contradictions, which is conducive to the hotel to explore the market and obtain customers. The guest complained that there were service loopholes in the hotel, which made the guest dissatisfied. If the guests don't complain, they may not come next time.

It is precisely because complaints can work that guests vent their anger and dissatisfaction through this process. The hotel made up for its mistakes after learning the dissatisfaction of the guests, so it won the guests and the market.

When a guest complains about the hotel, he should realize that there are some problems in his work and service. Therefore, the staff should know the reaction of the guests and try their best to help them. Only in this way can we win guests and establish an image for the hotel.