What are the hotel staff management rules and regulations?

The rules and regulations of the hotel staff management system are:

1, obey the superior

Employees must obey the work assignment of their superiors and carry out work instructions. If you have any questions, you must report them directly to your superiors for instructions.

2. Appearance and appearance

1) Employees must keep themselves clean: wash their hair and manicure frequently, and leave no odor.

2) The hair of the male employee shall not exceed the collar, the hair angle shall not exceed the ears, and the male employee shall not grow a beard, perm or dye his hair. Female employees should keep their makeup elegant and clean, and their long hair should be rolled up. They shouldn't perm their hair, put on heavy makeup and apply nail polish.

3) Don't wear any accessories and personal mobile phones except wedding rings during working hours.

4) Leather shoes should be kept clean and bright.

5) Dress according to regulations and keep it clean.

Step 3 attend

1) Except for managers above the department manager level, all employees must sign in and out of the hotel when going to and from work.

2) Employees shall implement the system of sign-in and sign-out for work. The employee's commuting time is based on the actual arrival and departure time.

3) It is forbidden to sign in or sign out on behalf of others or customers.

4. Work clothes

1) The hotel determines the style and distribution quantity of work clothes according to the work needs. Employees must wear clothes according to the regulations during working hours and pay attention to nursing, and shall not modify them without authorization.

2) Employees must return their work clothes when they leave the store. Those who lose or damage work clothes without reason shall be compensated as appropriate.

5, gleaning

If employees find any property, they should immediately report it to the department and send it to the bar for registration and custody.

Step 6 meet relatives and friends

Employees are not allowed to meet relatives and friends on duty. If there are special circumstances, with the approval of the department manager, we can meet at the designated place of the hotel.

7. Telephone and mobile phone

1) is for guests and work only, and employees are strictly forbidden to use it privately. When it is really necessary to use it in special or emergency situations, it must be approved by the department manager before use.

2) Employees' mobile phones will not be turned on or vibrated during working hours.

8. Tips and gifts

Employees are not allowed to accept tips and gifts from guests, nor to disclose and ask for them. If the guest offers, first politely refuse and explain the situation. If the guest insists that he can't refuse, he should first accept it politely and express his gratitude, then report it to the superior and hand it in for registration.

9, departmental rules and regulations

In addition to the hotel rules and regulations, the department manager can formulate the system suitable for the department according to the actual needs of the department management. The system of each department must be filed by the Human Resources Department as a part of the general rules of the hotel, and shall not conflict with the general rules of the hotel, otherwise it will be invalid.

10 salary secret

1) In order to motivate employees at all levels to fulfill their duties and make positive contributions to the profitability and development of the hotel, a contribution-based salary system is implemented; In order to cultivate the atmosphere of striving for high salary by contribution and avoid envy of outstanding personnel, the secret management method of salary is specially implemented.

2) Leaders at all levels and their subordinates should form the habit of not asking or commenting on others' wages, and form a good atmosphere for winning wages through work performance.

1 1, working meal

The hotel provides free working meals for the staff on duty. Employees must strictly implement the dining system in the staff canteen, eat in an orderly manner within the specified time, and do not waste food when eating; Do not lead others to eat without authorization; Food is not allowed to be taken out of the restaurant.

12, staff dormitory

The staff dormitory is the welfare provided by the hotel to foreign employees. Accommodation staff must abide by the staff dormitory management system and go through the accommodation formalities according to regulations.

13, stand guard

1) When it's time to stand guard, be sure to stand guard at the designated place.

2) Don't loiter and chat.