Waiter performance appraisal plan

Waiter Performance Appraisal Plan

In order to ensure that work or things are carried out in an orderly manner, it is often necessary to formulate an excellent plan in advance. A plan refers to a plan for a certain action. Class document. What are the format and requirements of the plan? The following is the waiter performance appraisal plan that I carefully compiled. You are welcome to read it. I hope you will like it.

Waiter Performance Appraisal Plan 1

The establishment of restaurant waiter performance appraisal can promote the further establishment and improvement of the restaurant waiter’s performance appraisal system and incentive and restraint mechanism, and improve the value creation process of grassroots waiters. Conduct objective and fair evaluations and results, and use this evaluation to reasonably allocate value to promote the enthusiasm of waiters. By studying this courseware, you can master the basic assessment methods and plans.

At present, hotel waiters implement a basic salary plus duty award and other award assessment system. The duty award has the following disadvantages in the actual assessment process:

1. The statistics of duty award are not true. , it contains a human element and does not reflect fairness;

2. The waiter rushes to be on duty when the skills are not proficient and the service is not up to standard, resulting in the service not being able to keep up, and at the same time it is not conducive to the waiter Comprehensive improvement of skills;

3. Due to the failure of service to keep up, multiple complaints from guests have affected the overall image of the hotel, resulting in customer loss and reduced efficiency;

4. Due to 1 person With multiple tables, the service cannot meet the basic requirements of the guests, let alone provide personalized services to the guests;

5. It is not conducive to the reasonable deployment of manpower in each dining area.

In order to improve service standards, improve the work enthusiasm of service personnel, truly reflect the principles of fair, just and open competition, and at the same time provide better development opportunities for outstanding employees, after research and decision, since April 20xx Starting from the 1st: The on-duty award will be cancelled (other awards will be retained for the time being). Based on the current salary status of industry positions in Hefei City, with the goal of being higher than the industry average and reflecting the competitiveness of job wages, the basic salary of waiters will be increased, and job salary levels will be carried out regularly. The specific regulations for selection and assessment are as follows:

1. Probation period, regularization

1. Salary: 1,300 yuan in the month of joining, 1,500 yuan in the next month, 1,600-1,800 yuan/month for regularization;

2. Time regulations: If you join the job before the 15th of the month (including the 15th), the salary of the next month will be automatically adjusted to 1,500 yuan; if you join the job after the 15th, the salary will be adjusted to 1,500 yuan starting from the third month.

3. In principle, the probation period is set at one to three months. However, employees with outstanding performance, proficiency and comprehensive ability can apply to the department for regularization at any time. After passing the assessment, they will be promoted next month. Enjoy the benefits of becoming a regular employee.

4. Regulations for regularization:

1) On the 25th of each month, the Operations Service Department will submit the "Waiter Regularization Assessment Form" that meets the conditions for regularization to the Human Resources Department, which will be reviewed by the Human Resources Department Sign and submit to the general manager for approval;

2) The general manager will review and approve before the 28th, and the human resources department will archive and announce the results;

3) The operation service department will review the signature on the 1st of the following month A meeting for the regularization of department employees will be held on the 2nd, and the regular employees will go to the Human Resources Department to get their work badges on the 2nd;

4) All regular employees will enjoy the salary benefits of regular waiters starting from the 1st of the next month.

2. Evaluation and Assessment

1. All regular waiters will participate in the hotel’s quarterly employee evaluation and assessment, once every quarter, and will enjoy different levels of salary benefits according to ranking, with 1-3 employees being trained. Tutor, 1,800 yuan/month; 4-9 senior service technicians, 1,700 yuan/month; 10-18 senior servers, 1,600 yuan/month; 19-30 senior servers, 1,500 yuan/month.

2. Please see the attached table for specific assessment content.

3. Assessment procedures: From the 20th to the 25th of the last month of each quarter, the Operations Service Department will conduct a comprehensive assessment, examination, and assessment of the work performance, service knowledge, and service skills of the regular waiters. For details, see " Waiter Work Performance Evaluation Form", "Waiter Service Knowledge Exam Paper", "Waiter Skill Assessment Form", and fill in the "Waiter Rating Form", which will be summarized and reported to the Human Resources Department on the 25th of the month, and the "Waiter Rating Form" will be reported after the 25th 》, the Human Resources Department will not accept it.

4. The Human Resources Department will sort the results based on the scores and report them to the general manager for signature and approval. The results will be announced and stored in employee files, and the rank and salary will be adjusted. The corresponding salary will be enjoyed within one quarter starting from the 1st of the next month. Grade salary.

5. The second selection method is the same as above, but if the top 9 employees in the first selection fail to meet the requirements of senior waiter and above in the second selection, their salary will be adjusted to senior waiter. level, and the rest will be implemented according to the level corresponding to the current quarterly assessment results.

6. Each subsequent selection method will be the same as the second selection.

7. Managers at all levels participating in the selection must be fair and impartial during the selection process and must not commit fraud. Otherwise, they will be punished with a final warning and the selection qualifications of the benefiting employees will be cancelled.

8. The content and requirements of each service knowledge examination and service skills assessment will be provided by the Operations Service Director to avoid duplication. At the same time, the Operations Service Department and the Human Resources Department will keep confidentiality. If there is any leakage, Investigate relevant responsibilities and cancel the selection event.

9. The existing waiters will be treated as senior waiters (1,700 yuan/month) from April 1, 2010. During the second evaluation, they will participate in the evaluation together with all the regular waiters. According to the evaluation Achievements will enjoy corresponding level treatment.

10. The announcement of promotion results and the holding of promotion staff meetings are the same as point 4 of Article 1. Waiter Performance Appraisal Plan 2

1. This performance appraisal system: Employees in our department who work conscientiously and responsibly and have outstanding performance will be rewarded with quarterly bonus, half-year bonus and year-end bonus according to the hotel reward system.

2. Penalties:

1. If the work arranged by the regular meeting is not done properly or in time, a fine of 10 yuan will be imposed.

2. If you are late, leave early, carry a backpack upstairs or fail to adjust the vibration of your mobile phone while on duty, you will be fined 5 yuan for each discovery.

3. If you open the door without knocking to identify yourself as required, or clean the bathroom without laying floor mats, you will be fined 5 yuan for each discovery.

4. A fine of 5 yuan will be fined if the night bed is not resumed as required or if the night bed is found to be irregular.

5. If the waiter’s daily report, room status form, and handover record are not filled in carefully or unclearly, a fine of 10 yuan will be fined once, resulting in a mistake, and the corresponding responsibility will be borne according to the severity of the case.

6. Anyone who fails to complete the planned sanitation on time without any reason, or does not perform work according to the procedures, will be fined 10 yuan for each discovery.

7. If you eat overtime, leave your post without permission, or fail to greet the room secretary, you will be fined 10 yuan for each violation.

8. You are not allowed to bring any hotel items downstairs. Violators will be fined 10-30 yuan. If the circumstances are serious, they will be dismissed.

9. If the guest’s leftovers are not handed over, a fine of RMB 10 will be imposed upon discovery; if the guest complains, a fine of RMB 20 will be imposed; if the leftovers are not handed over and the leftovers are lost, compensation will be based on the price.

10. Do not change linens and towels during cleaning and check-out, do not replace the yukata and used buckwheat leather pillowcases worn by guests, or do not replace linens or towels with hair or obvious stains. If found once, a fine of 20 yuan will be imposed; if found a second time, a fine of 50 yuan will be given and a warning will be given; if a guest complains, a fine of 30-50 yuan will be imposed depending on the severity.

11. If someone is found using linen to wipe dust or wipe the floor, he will be fined 20 yuan once; if he is found to use linen for the second time, he will be fined 50 yuan and suspended from work; if the linen and towels are scrapped, compensation will be based on the price.

12. If the inspection of the reserved room is not timely and in place, a fine of 10 yuan will be fined for each time, resulting in complaints from guests and a fine of 20-50 yuan.

13. If you fail to inspect the clothes as required when delivering and picking up guest clothes, you will be fined 10 yuan for each discovery. If a mistake is made or a guest complains, the party concerned shall bear full responsibility.

14. If a customer complains due to poor service or loses his temper or shows attitude towards the customer, a fine of 20 yuan will be imposed. Those with bad attitudes and serious circumstances will be fined 50 yuan and suspended from work for probation.

15. Guests complained due to lack of items in the room, and were fined 20 yuan each time.

16. If you misreport consumption or damage to items due to unclear handover or failure to read the handover, you will be fined 10 yuan per time if it is discovered, causing dissatisfaction or complaints from guests, and you will be fined 20 yuan per time; if you miss-reported consumption, you will be compensated according to the hotel purchase price. .

17. If you make a mistake by not checking with the front desk when opening the door, you will be fined 20 yuan at a time. If you cause property damage to the guests or receive complaints from the guests, you will be responsible for the 30-50 yuan fine and the loss will be borne by you.

18. Those who do not respect their superiors, disobey the work assigned by their superiors, or have an improper attitude toward the superiors' criticism and guidance shall be fined 10 yuan; those who have a bad attitude or even contradict and abuse their superiors shall be fined according to the severity of the circumstances. A fine of 20--50 yuan or dismissal will be imposed.

19. Those who do not take good care of hotel property and cause vandalism will be fined 10-100 yuan depending on the seriousness of the case. If property in the area under jurisdiction is lost or damaged, the relevant responsible persons must jointly bear liability for compensation.

20. Those who are not united with colleagues, stir up trouble, form cliques, or fail to maintain the image of the hotel and disrupt the normal order of the hotel will be fined 10-100 yuan or dismissed depending on the severity of the case. ;