Responsibilities of hotel security personnel

Job responsibilities of hotel security personnel (7 selected articles)

Nowadays, more and more job responsibilities are used, and job responsibilities mainly emphasize the responsibilities within the scope of work. How to formulate job responsibilities is appropriate? The following are the job responsibilities of hotel security personnel (7 selected articles) that I have compiled, which are for reference only and I hope to help you.

Job responsibilities of hotel security personnel. Pay attention to the movements of the guests in the lobby and observe carefully to ensure the safety of life and property of the hotel and guests.

2. Keep a high degree of vigilance, assist the front desk to handle the check-in or check-out procedures of guests, and prevent the guests from losing their luggage.

3. Maintain the order in the lobby. Guests who quarrel, shout loudly or string together in the lobby should immediately come forward to politely persuade and stop, and keep the lobby elegant and quiet.

4. Pay attention to the protection of public facilities in the lobby, and discourage guests from hitting damaged or lying on the lounge sofa in the lobby at will to maintain the civilized environment in the lobby.

5. To prevent guests from littering, spitting, binding and sitting in the lobby. If you find this situation, you should politely discourage it immediately.

6. When children chase and fight in the lobby, or disheveled guests enter the lobby, they should be discouraged in time.

7. Be extra vigilant in the middle of the night, pay attention to vigilance, and carefully observe the guests who enter the lobby after 24: 00. If you find suspicious people, you should ask them.

8. Don't chat with others in the hall.

9, shall not be absent without leave, to warm, polite and thoughtful to answer the guest's inquiry.

Responsibilities of hotel security personnel 2 1. Maintain the order of the gate, ensure the smooth flow of the gate, and advise non-hotel guests not to stay at the gate for no reason.

2. Grasp the dynamic of guests entering the hotel, discourage disheveled and mentally abnormal people from entering the hotel, ask the guests with suspicious behavior politely, report the problems to the manager on duty in time, and ask the guests who enter the hotel late at night politely before entering the hotel.

3. Take good care of the lobby security, and get to the scene as soon as possible to deal with the situation once you receive the alarm.

Guests wearing slippers should be politely discouraged from entering the hotel.

5. Manage the company's safety facilities and appliances, and prohibit irrelevant personnel from using them.

6. Refuse disheveled people to enter the lobby, and prevent guests from littering, spitting and squatting in the lobby at will. If found, it should be advised to stop immediately.

7. It is not allowed to chat with waiters and irrelevant personnel in the lobby, which will affect normal work.

8, shall not be absent without leave, ask the guests to be warm, polite and thoughtful, to satisfy the guests, it is forbidden to use harsh words to treat the guests. Maintain the order of vehicles in this position, report and divert in time when encountering unexpected situations and traffic jams and other reasons, and make records.

9. Be responsible for arranging the parking of vehicles coming to the hotel and explaining the parking requirements and rules to the guests.

10. Park vehicles in strict accordance with the designated parking areas and keep the lanes clear.

1 1. The personnel on duty are responsible for managing the safety of vehicles and preventing theft; If you find that the door is not closed or valuables are left in the car, you should report to the duty manager and take care of it.

12. Those who pull business, ride bicycles, take photos or set up stalls in front of the hotel should be dispersed. Ask to patrol all floors. If you find anyone or anything suspicious, ask politely and control it. It is not allowed to enter guest rooms and internal rooms without reason.

13, strictly perform their duties, discover the signs of accidents and fire hazards in time, and ensure the safety of hotels and others.

14, strengthen the patrol of key areas and key parts, handle suspicious situations as appropriate or report them to superiors.

15. Always check the fire-fighting equipment, fire exits, signs and fire doors to ensure that the facilities are in good condition.

16. In case of emergency, handle it as appropriate and report it in time.

17, after 22: 30 every night, the situation of visiting guests should be checked layer by layer and registered for future reference.

18. If there is any alarm or fault, the area and location should be found in time, and the inspection personnel should be informed immediately for inspection and maintenance.

19. In case of fire, notify relevant personnel and departments in time according to the alarm procedures specified by the hotel.

20, when a fire breaks out, can quickly rushed to the scene, accurately and quickly start and use all kinds of equipment, calmly assist the leadership to organize self-help work.

2 1, take the initiative to pull the door for the guest, transport the luggage, and answer the guest's questions at any time.

Responsibilities of hotel security personnel 3 1. Compared with the security work of other units, the security work of hotels is much more complicated. To do a good job in hotel security, hotel security guards should clarify their job responsibilities.

2. Maintain the traffic order at the gate, guide vehicles and pedestrians to pass, ensure the safety of vehicles and pedestrians, and make the front of the gate unobstructed.

3, a high degree of vigilance, found that mental patients and disheveled, suspicious people, we must resolutely stop, don't let them in, strictly control the first pass.

Be polite to the guests who come to the store, and welcome the guests who walk or ride. For the guests coming by bus, it is necessary to assist the disaster greeting personnel to take care of the guests and get off the bus. If a guest asks to park in the parking lot, he should be guided to the right place to park. If there is no parking space, he should explain clearly to the guest or driver and introduce the guest to park in the nearby public parking lot.

5. When there is a tour group in the hotel, if it is necessary to clear the noon passage or have a welcoming team, clear the driveway and parking position ten minutes before the guests arrive at the hotel, and make safety preparations for welcoming the tour group.

6. It is suggested that guests who bring dangerous goods, inflammable and explosive articles into the hotel should be kept by the security department.

7. See off the guests who left the store. Welcome to come again next time. Politely ask the guests who leave the store with big items: release the luggage that has become a guest and help the bellboy load the luggage into the car.

8. Security guards should keep learning, delve into business, be good at judging according to the characteristics of the hotel, and improve the quality of work.

9. Dress neatly, be full of energy, behave with fire, be warm and polite when asking lawyers, and be satisfied with the law every week. It is forbidden to treat guests with rude words.

10, security guards should do a good job in front of the door, especially at night. Pay attention to the safety of vehicles and pedestrians. When there are many people, he should pay attention to guard against theft, prevent trouble and fighting in front of the door for several weeks, divert traffic and ensure the safety in front of the door.

Responsibilities of hotel security personnel 4 1. Maintain the order of the entrance and ensure the smooth entrance.

2. Check and supervise the access of employees. Employees leaving the store with company property should be handled according to regulations. Take good care of the company's articles to ensure that they are not lost. Taking into account the warehouse and garbage in and out.

3. Before getting on and off the bus, the guests should open the door for the guests and be polite.

4. Grasp the guest dynamics in and out of the company, and ask the guests with suspicious behavior politely. Report the problem to the manager for investigation in time.

5, found that the personnel on duty from the main entrance to stop in time and ask the reason, in case of accidents.

6, responsible for the normal working order of the main entrance. Ensure the cleanliness of the sanitary area. Register the vehicles in front of the door and be responsible for the safety of the vehicles.

7. Understand the tasks and requirements of this position, and be familiar with internal equipment, facilities, plane distribution and fire-fighting equipment. And regularly led by the manager, each team member to participate in the safety inspection.

8. Assist in handling large-scale guest complaints of the department. Assist the staff on duty in reception and dressing room to deal with the problems during duty.

9. Maintain high vigilance and respond decisively to suspicious situations immediately. Maintain combat effectiveness.

10, responsible for other matters assigned by the manager and the superior business department.

Responsibilities of hotel security personnel: 5 1. Under normal circumstances, they will stand at the designated position at the entrance of the hall in a vertical way, and they can move around the hall for inspection in a proper time. They should dress neatly and be full of energy. They should be active, enthusiastic and polite in receiving guests, with standardized language, appropriate response and high quality.

2. When customers find it difficult to get in and out of the lobby or get on the elevator with heavy objects in their hands, they should take the initiative to provide help.

The lobby is the only place for guests to enter and leave the hotel. You must always pay attention to the guest's every move, carefully observe the guest's actions, and deal with problems in time. For example, guests' luggage and other items should be prevented from being replaced or stolen by others, which has a bad influence.

4. Maintain the normal order of the lobby, politely persuade and stop individuals who quarrel, make noise and string together in the lobby, and keep the lobby elegant and quiet.

5, pay attention to protect the lobby facilities, guests are not allowed to portray, take pictures, knock and damage, are not allowed to sleep in the lobby lounge, taxi drivers are not allowed to enter the lobby to attract customers.

6, strictly control the first level, high alert, found that mental patients are prohibited from entering the hotel. For example, men wear vest slippers; Promotion, selling goods or other idle personnel are not allowed to enter the hotel; Guests are forbidden to bring lunch boxes and pets into the hotel (except in special circumstances).

7. Be extra vigilant in the middle of the night to prevent criminals from doing damage.

8. Advise the guests who bring dangerous goods, inflammable and explosive goods into the store to keep them in the security department.

9. Hotel employees are not allowed to go in and out from the main entrance. If someone comes in and out through the main entrance, they should be detained. Please check their work departments and names, submit them to their education departments, and be responsible for their review. If they don't change it again and again, they can report this person's situation to the human resources department.

10, maintain the traffic order at the entrance of the lobby, guide vehicles and pedestrians to drive, ensure the safety of vehicles and pedestrians, and make the entrance unobstructed;

1 1. Be polite to the guests who come to the store, and welcome them on foot or by bus. For the guests coming by bus, assist the usher to take care of the guests and get off. If guests request to park their cars in the parking lot, they should be guided to a suitable place to park. If there is no parking space, they should explain it clearly to the guests or drivers and introduce them to park their cars in the nearby public parking lot.

12. When the tour group enters the store, it is necessary to clear the driveway or arrange a welcoming team, and clear the driveway and parking position ten minutes before the guests arrive at the hotel to make safety preparations for the welcoming tour group;

13. Welcome the departing guests to come again next time, politely ask the departing guests with big items, release the luggage that is really the guest, and help the bellman put the luggage in the car;

14. Vehicles such as trucks, motorcycles and bicycles are prohibited from entering or parking (except postal vehicles).

15, coordinate with each post to keep the lane clear.

Responsibilities of hotel security personnel 6 1, familiar with public security and fire fighting business knowledge;

2, strict verification, beware of other people mixed into the hotel;

3, strictly implement the system of receiving visitors, who enter the hotel contact work, business personnel must follow the procedures of receiving visitors;

4. Supervise employees to wear certificates in and out of the hotel, and supervise hotel employees' attendance and punching;

5, do a good job of foreign vehicle registration;

6. Prevent employees and guests from bringing dangerous goods into the hotel without authorization;

7. Check the articles carried by employees according to the requirements of employee handbook;

8, write a good record on duty, do a good job of succession, do a good job in the health of the duty area, important situation must have a special report;

9. Provide escort service when necessary;

10, maintaining the order of the lobby and maintaining the elegant and civilized environment of the lobby;

1 1, take care of public facilities;

12, to prevent mental patients, ragged people and disheveled people from entering the hotel;

13, pay attention to tracking and asking people who have no clear goals, take timely measures when suspicious circumstances are found, and pay close attention to people who enter and leave the hotel after zero;

14, assisting the security foreman in investigating and handling complaints;

15, in conjunction with the security foreman to correct and control the misbehavior;

16, politely answer guests' questions, give directions, help the elderly, the weak and the sick;

17, grasp the general situation of the hotel, important meetings, banquets and other activities, and strengthen the patrol of relevant areas;

18, check the safety of key parts of the hotel, such as dressing rooms, public places, emergency exits, etc.

19, check the implementation of safety management in each department;

20, check the operation of various facilities and equipment, found that the problem in a timely manner to take effective measures to protect the scene and report in time;

2 1, familiar with all emergency procedures of the hotel, familiar with the distribution of fire fighting equipment on each floor, master the use of fire extinguishers, put out fires in time and report quickly;

22, conscientiously do a good job of inspection records, succession;

23, complete other work assigned by the superior.

Responsibilities of hotel security personnel 7 1. Under the leadership of the manager of the security department, assist the hotel leaders to educate employees on the popularization of law, law-abiding and "four precautions", and help all departments of the hotel to establish and implement safety precautions.

2. Assist the Security Department to establish security teams of all departments, clarify responsibilities, do a good job in hotel security and prevent all kinds of unsafe factors.

3. Assist the personnel department to educate and deal with those who violate the rules and regulations in the store. Understand the characteristics of the hotel's security work, be familiar with the situation within the security scope, and properly arrange the positions of security personnel.

4. Do a good job in ensuring the personal and property safety of guests, arrange the key protection work of important guests, and put an end to unsafe factors.

5. Notify the security guards of the occurrence of special events, so that they can accurately perform their tasks when on duty.

6. Check the clothes, instruments and manners of the security guards on duty to leave a good impression on the guests and other employees.

7. Reaffirm the working procedures to the safety officer at least twice a week.

8. Patrol posts every hour to ensure the safety around and the efficiency of on-the-job security guards, and supervise the security guards to successfully complete the task.

9. When major accidents and incidents occur in the hotel, keep calm, report to the security manager in time, and pay attention to protecting the site.

10. In case of emergency (such as fire, etc.). In the hotel, people and materials in the hotel should be evacuated quickly. In the process of evacuation, the personal safety of guests should be protected and anti-theft should be paid attention to.

1 1. Organize and arrange personnel to assist the Finance Department in receiving and delivering money, and take safety precautions.

12. Evaluate the performance of security guards every month and report to the manager.

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