How to balance the interests of owners, managers and employees in hotel management

This hotel is run by a team of owners, managers and employees. Judging from the hotel management objectives, the interests of this team are the same, and they all expect the hotel to obtain rich economic and social benefits in the market. But starting from the individual goals of a single group, their interests are different, mainly as follows:

1. Hotel owners are investors and owners of hotels, and all owners will take the investment behavior of hotels as an economic means of expecting returns to conduct market-oriented operations. The owner's interest is whether the hotel can successfully embark on the road of industrialization development, whether it can quickly recover its investment and bring benefits and returns, but this expectation has certain risks, including market operation risks and financial risks. On the whole, the hotel industry is a high-input and low-output industry, and the payback period of high-end hotels is generally around 10 years. When the hotel's cash flow can't pay for operating costs, management fees, taxes, depreciation, loan interest and other expenses, and can't generate a certain profit, it means a project loss. If this loss can't be controlled and changed in time, it may mean investment failure. 2. Most hotel managers are professional managers in the hotel industry. On the one hand, their interests are material rewards for earning wages and exceeding economic indicators, on the other hand, they are better developed in the industry. 3. The basic interests of employees are wages, welfare and various insurances, and they can participate in professional training and get promoted. To balance the interests of owners, managers and employees, the owners should act according to the economic laws of the hotel and fully authorize managers; Managers should have excellent professional ethics, give full play to their talents, expand market share, reduce costs, create more profits, and attach importance to employees' career planning; Employees are loyal to their duties, provide quality services to guests and establish a good reputation for the hotel. The best way to balance the interests of these three parties is to unify our thinking, work together with Qi Xin in hotel management, strive to increase operating income and profits, and constantly be the "cake" of the hotel market, and finally achieve a win-win situation.