Problems needing attention in answering the phone at the front desk

1. The phone must be answered within three times.

2. Answer the phone with your right hand. When you need to take notes, answer with your left hand. Remember to hold the phone between your shoulders and ears.

Say hello at the first sound, not "hello"

4. Sweet voice, standard Mandarin, use polite language.

5. If you have any questions you don't understand, leave the name and phone number of the other party politely, and you will have them soon.

6. Say goodbye before you hang up and put it down gently.

7. Transfer the call and ask the other party to wait. Hold it down and let the other person listen to music.

This is a more formal requirement for star-rated hotels, and the requirements vary from place to place. However, no matter where you go, there is nothing wrong with doing so.