Summary of summer vacation hotel practice

20 17 summer vacation hotel internship summary

As an intern, I have insufficient social experience and limited knowledge of hotel management, so my job is to fold towels in the laundry room. The following is my summary of the hotel internship in the summer vacation of 20 17. Welcome to read!

1. Introduction of laundry system

The indoor sanitation cleaning of laundry room is divided according to the division of labor, and the responsibility area is delineated, and it is cleaned once a day before work; Outdoor sanitation takes turns on duty and cleans once a week. Laundry equipment should be kept clean, and ironing equipment should be wiped and maintained every day; Before coming off work, all machinery and equipment should be scrubbed clean, so as to be free of stains and oil stains. The key of the laundry room should be kept by a special person and kept in the equipment by the key manager. Private messages are strictly prohibited.

Two: Introduction to the spirit of folding towels

Can you fold towels? I believe many people will answer: of course! But do you have the patience to fold tens of thousands of towels a day? I believe that many people "talk about the tiger". Indeed, this time the teacher asked us college students to be laid off for internship and go to a quite "perfect" place for internship and fold towels! Exercise our patience! Exercise the speed at which we fold towels! Exercise let's "blow water" with the aunt in the laundry room! Exercise our ability to wash clothes! Exercise our ability to open curtains, wash curtains and hang curtains! We exercise too much, and the teacher means well. How should we contemporary college students repay the debt?

Three: laundry internship harvest

1, the improvement of laundry consciousness

For hotels and other service industries, the quality of laundry is undoubtedly one of the core competitiveness of enterprises and the lifeline of hotels. High-level laundry quality can not only leave a deep impression on customers, lay the foundation for their coming again, but also make customers feel honored and establish a good brand and image for the enterprise. Through the training organized by the hotel and the intensive practice of various departments at ordinary times, I have exercised my laundry consciousness and developed a good habit of washing clothes every day. Learned to use iron; Understand the importance of using steam.

2. Improvement of laundry level

After 1 month hotel internship, I have a certain understanding of the basic business and operation of the hotel laundry room. Politeness is a concentrated expression of a person's comprehensive quality, especially in the hotel laundry room. We should dare to say hello to colleagues, and do three things in the process of greeting colleagues: mouth to mouth, eye to eye and heart to eye. We should try our best to meet the guests' laundry requirements and try our best to help them finish something that is not within our responsibilities. Although some unreasonable demands can't be made, we should refuse them in a euphemistic tone and help him find other solutions.

Four: practical experience

1. Internship is not about experiencing life.

Internship has occupied more than a month in our university, but it is different from our previous summer job. In the process of work, we don't simply sell our labor force in exchange for remuneration, but treat ourselves as a member of the hotel and work closely with colleagues in various departments to fold towels and create the greatest benefits.

During the internship, we will not receive special courtesy because we are still studying. Like other employees, we will start from the basic knowledge of the hotel and our own work, and occasionally make mistakes, and no one will be biased.

2. Internship is a process of contacting the society.

Through this internship, I fully understand the organizational structure and business of the hotel laundry room, get in touch with the clothes of various guests, and get to know many good colleagues and aunts. They let me know more about society, broaden my horizons and teach me how to adapt and integrate into society.

3. The relationship between internship and Pullman Hotel Baiyun Airport.

As a member of the hotel, if you wear the uniform of the laundry room, you should safeguard the rights and interests of the hotel laundry room everywhere, closely connect yourself with the hotel laundry room, be familiar with the hotel information, represent the interests of the hotel in every word and deed, publicize the hotel at all times, and improve the image of the hotel and yourself.

4. Internship and employment

During my internship, I contacted the society in advance, realized the current employment situation, and made a plan for my recent employment plan in advance. Through this internship, I found the point of convergence between myself and the hotel, and made a guide for my employment direction. In addition, the personnel training system of Pullman Phoenix Hotel provides us with a lot of learning opportunities and employment opportunities. Internship is actually a kind of work exercise.

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