The difference between hotel resident manager and general manager.

1. The general manager of the hotel is the senior decision-making level of the enterprise, formally appointed by the board of directors to comprehensively manage the hotel. The resident manager is the resident representative, who is responsible for the implementation of the hotel's mission objectives and is appointed or approved by the general manager.

Second, the general manager has the right to dismiss people, while the resident manager is not only responsible for daily operations.

Third, from the level, the general manager is higher than the resident manager, but there are more managers in the specific management scope and personnel involved.

The resident manager is responsible for the operation and management of the hotel, is responsible to the general manager, organizes the formulation of the hotel's operating procedures, service standards and management norms, supervises managers at all levels to abide by their duties according to the requirements of the norms, ensures the service quality of the hotel, ensures the realization of the hotel's business objectives, organizes and coordinates the cooperation of various operating departments, and ensures that all the hotel's service products meet the needs and satisfaction of customers.