How to divide the functions and powers of the hotel owner's representative and the hotel general manager?

Owners' representatives should learn to take into account the interests of both owners and management. Owners' representatives should learn to take into account the interests of both owners and management.

Accurate positioning and collaborative supervision are two basic elements.

First of all, it is necessary to clarify the functional requirements of the owner's company for its accredited representatives and the role orientation of the owner's representatives themselves; Secondly, it is necessary to balance and coordinate four aspects, including the distribution of responsibilities and rights and the balance of interests between owners and management, different investors and stakeholders, enterprises and employees, and owners' representatives and management teams. Only in this way can we really play the important mission and post role of "owner representative". Precise positioning, precise positioning, precise positioning, precise positioning

"Representative", as the name implies, is an interest spokesman who is accredited to the hotel within a certain scope of responsibilities under the authorization of the owner to represent the hotel in on-site management. Therefore, before the owner's representative officially enters the site, it is necessary to fully communicate with the accredited party, deeply understand the business objectives and effects that the owner expects to achieve, clarify his true mission and post responsibilities, understand the scope of rights granted to him, and use it flexibly in actual management operations. These can be verbal confirmation of communication, and sometimes it does not rule out that "rights and obligations" will be clearly defined in written forms such as power of attorney. As the owner's representative, he should grasp the "depth" of management flexibly in the process of intervening in the hotel entity management, and truly reflect his reasonable role positioning.

On the one hand, the owner's representative needs to be detached from the specific behavior of the hotel's daily operation and management, and calmly think, analyze, judge and supervise the hotel's operation and management as a bystander, so as to judge and determine whether the hotel's daily operation and management deviates from the original investment intention of the owner and its long-term and long-term goals for the overall development of the hotel. At the same time, through my own actual observation in the front line, I can give timely and effective feedback and report to the owner, and convey it to the hotel management team according to the owner's opinions and requirements, provide constructive solutions, help and supervise its rectification, so as to ensure the smooth realization of the owner's business objectives and the preservation and appreciation of the owner's assets.

On the other hand, owners' representatives should learn to integrate and survive. This requires that the owner's representative must work with the hotel management team entrusted by the owner to carry out physical operation and truly enter the depths of hotel operation. It is strictly forbidden to only talk about strategy, regardless of strategy, only look at the direction, regardless of management; Only in the "high-level" position, do not go deep into the front line for actual understanding. As a result, we can't find the real business situation of the hotel on behalf of the owner company, and we can't form a tacit understanding with the management team to help them solve their difficulties with the enemy. However, such owners' representatives will only float on the surface of the management from beginning to end, and will not be able to "sink" and get the trust of the owners and the support of the management team. Eventually, they will encounter a crisis of trust between the two parties and even be eliminated. In short, in order to accurately locate the owner's representative, it is necessary to organically combine "detachment" and "depth" in actual management and use them doubly.

Segmentation, a Chinese word, means to divide the whole into several parts; Distinguish, distinguish.