Hotel front desk individual traveler

Attendant: Hello, this is XXX. what can I do for you?

Guest: I want to reserve a room.

Attendant: Hello, how many people are there in your party?

Guest: We do. location

Attendant: Hello, sir. I recommend a minimum charge for large (medium and small boxes), RMB. Is this ok?

Guest: OK, take me in.

Attendant: Yes, sir. Please don't go this way.

Attendant: You can communicate more with your guests during your trip. It depends on the waiter's ability to cope with change. When you see people talking, you can tell them what happened.

Attendant: Your room is inside, sir. Are you satisfied with this room, sir?

Yes, this is the right place.

Attendant: I recommend drinks again.

Personal baggage service procedures and standard items:

1, the waiter should greet the guests when they arrive. Help the guests unload their luggage from the car. Please confirm the number of pieces of luggage to avoid losing them. At the same time, write down the number of buses (if there is any mistake, you can quickly check your luggage according to the number of vehicles).

2. Guide the guests to check in at the reception desk.

The bellboy put the luggage 2-3 meters away from the front desk and put it in the right place. He kept the luggage for the guests, waiting for registration.

4. After the guest completes the formalities, the bellboy will get the key from the front desk, and the sign-in sheet will deliver the luggage to the guest room according to the room number.

On the way to pick up the luggage, the bellboy introduced the hotel facilities and services to the guests.

6. Open the door and introduce the key to the guest. After opening the guest's door, check whether the guest room meets the requirements, and then invite the guest into the guest room. After the bellboy enters the room, he quickly puts the luggage on the rack or puts it back in the guest's hand according to the guest's instructions.

7. Briefly introduce the room facilities and ask the guests if they have other requirements. Finally, I wish the guests a pleasant stay in the hotel. When he came out, he bowed gently to the guests and stepped back 2-3 steps. Then turn around and leave the room, gently close the door, and immediately return to the luggage room.

After eight o'clock. Go back to the baggage room and register the number, time and room number in the baggage record book.

Departmental baggage service standards and procedures:

1 When a guest sees a guest leaving the building or elevator, the bellboy should take the initiative to help the passenger.

When a guest calls for help with luggage, the bellboy should ask the guest's room number, the amount of luggage and the time to carry it.

According to the guest's request, go upstairs to pick up the luggage for 3-5 minutes.

4. Before entering the room, ring the doorbell (or tap it three times) and notify the baggage service department or the baggage service department in Chinese. Say hello to the guests when you open the door. With the consent of the guests, the luggage moved into the house.

5. Confirm the guest's luggage quantity, and then go downstairs to the guest's cashier. When the guest checks out, put the luggage 2-3 meters away from the guest and look after his luggage.

6. After confirming that the guest has completed the check-out procedure, the guest will send the luggage to the gate to help lift the car and say goodbye to the guest. 7. If the guest doesn't leave the hotel immediately, he can send his luggage to the luggage room for temporary storage. When guests leave the store, they will provide luggage delivery service.

8. Fill in the baggage handling record.