Traditional Culture Encyclopedia - Hotel franchise - Difference between luxury cruise ship and hotel service management

Difference between luxury cruise ship and hotel service management

Luxury cruise ships and hotels are roughly the same, and there are many similarities in management. If anything, there are probably three aspects that hotels don't have.

The first is to organize people flow management. Cruise guests generally have to complete the check-in formalities within four hours, and each stop should organize boarding and disembarkation within two hours. These mobilization and organization work are incomparable to hotels. In addition, it is also a problem to organize everyone to eat at the same time. This problem can be solved in many ways. For example, a large cruise ship has four free restaurants. If all four restaurants are in the same class, it will be monotonous. If two of them are better, everyone will choose here, and it will definitely be crowded. First, time can be diverted. These two good restaurants open half an hour later than others, and hungry people will be diverted first. Secondly, it is controlled by clothes. You have to dress very formally to go in. The people on board are all casual clothes, so you don't want to bother the people who change clothes, so you should divert another batch. Moreover, the opening time is also very knowledgeable. It is said that the door will open at 6: 30, but someone will definitely arrive early, so that if it really arrives at 6: 30, there will be a lot of people at the door, but in fact, their opening time will be 10 minutes earlier, which will disperse the flow of people in time.

The second is to organize entertainment. Unlike hotel guests, cruise guests can only live on cruise ships and must solve the problem of long time. The entertainment department is responsible for organizing various activities. From 6: 00 a.m. to 3: 00 p.m., arrange various activities so that people with different lifestyles can find what they are interested in. There are many activities at the same time in prime time. In fact, some activities are also very simple, such as asking the chef of a Japanese restaurant to teach a Japanese dish, or asking the service staff to teach a little magic, and then organizing a guest competition by themselves. People in the entertainment department are also arranged to participate in related activities every time they get on and off the ship.

The third is the power equipment management of cruise ships. That's how to sail a cruise ship. It's a lot of technical work.