Hotel VIP reception process and scheme

1. After receiving the VIP check-in information, first check the room number and other relevant precautions with the front office manager.

2. Hold a VIP reception and assign tasks to the supervisor of the corresponding building: cleaning the room; Equipment maintenance; Preparation and practice of tea; Utilization of personalized information; The special layout of the room; Matters needing attention in the guest's trip.

3, check in charge of the room; Check the guest out of the room where the waiter did it; Check the finished room; Check the room with the turndown.

4. 20 minutes before the guests arrive, check the tea preparation on the balcony, the personnel station and the sanitation of the hall. And greet the guests at the induction gate 10 minutes before their arrival.

5, the first time to understand the whereabouts of the guests, and report to the hotel leaders and relevant departments.

6. Know the whereabouts of the guests at any time, pay attention to the various needs and information of the guests fed back by the supervisor, especially the personalized information of the guests, and take immediate action to meet them at the first time, and then feed them back to the hotel leaders.

7. After learning the information of the guest's departure, the housekeeping manager should be ready to see the guest off 20 minutes before the guest leaves. If the guest leaves the hotel suddenly, he should immediately notify the relevant departments, and the housekeeping manager and floor supervisor will send the guest out. Urge the bellboy to arrive in advance.

8. After the VIP reception, it is necessary to sort out the guest information in detail, input it into the computer to establish files and summarize the reception work.