Model essay on personal work summary of front desk staff

5 summaries of personal work of front desk staff

The writing process of summary is not only a process of reviewing one's own social practice, but also a process of improving people's ideological understanding. After working for a period of time, write a summary. The following is a summary essay on the personal work of the front desk staff I compiled. Welcome to read!

Personal Work Summary of Front Desk Employee Fan Wen 1 New Year's Day came, and a year passed unconsciously. This year, there is bitterness, bitterness and sweetness. Every day, we sincerely serve the public, touch the public with sincerity, reap a share with hard work, and win the recognition and respect of customers while paying sweat. The current work is summarized as follows:

As front-line employees, we should strengthen our business skills, so that we can be handy in our work and better provide convenient, fast and accurate services to our customers. With customer satisfaction and business development as the goal, we will do a good job in service and establish a good window image of enthusiastic service, so that every customer will be happy and return home satisfied.

As we all know, within the jurisdiction of the _ _ Union, the credit union is a busy point. During the peak season, the average business volume per person per day will reach more than 200. Therefore, such a working environment forces me to constantly remind myself to be serious in my work and operate in strict accordance with various rules and regulations. I have been insisting on myself for a year, and with my efforts, I personally did not have a liability accident.

While doing my job well, I made a rule for myself in my mind: three people must have my teacher, and we must do everything possible to learn what we can't, and master the credit accounting statements as soon as possible, so as to make people without me and people without me. In mid-September this year, I was lucky enough to participate in the business skills competition. The elites I met in the competition were both happy and stressed, and the results were not outstanding. While summing up experience, I also cheer for myself. Tomorrow, I must be on the podium of honor. In the same month, I also participated in the communication and study meeting of Tonglian Station organized by the Municipal Associated Press. Through this meeting, I learned a lot, while affirming my achievements, I also realized my own shortcomings. Although there are more than ten recommendations, I am determined to strengthen my literary accomplishment and contribute to the development of Tonglian Station.

Over the past year, under the leadership of the unit leaders and the care and guidance of my colleagues, I have actively participated in the study of political theory and business knowledge, consciously abided by laws and regulations and various rules and regulations of the unit, and at the same time studied business knowledge diligently to continuously improve my work skills. Looking back on my work in the past year, I have a clear conscience. At work, I am loyal to my duties and do my best. Banks belong to the service industry, and my job makes me face many customers every day. To this end, I often remind myself that being kind to others is being kind to myself. In the busy work, I still insist on sincere smile service, patiently and meticulously answer customers' questions, and I try my best to tolerate unreasonable customers.

Personal work summary of the front desk staff model essay 2 worked for another year in a blink of an eye. According to the manager's work arrangement, I am mainly responsible for the daily operation of the hotel front desk and the training of the hotel. Now I will make a summary report on my work.

I know I'm playing a connecting role and coordinating the left and right. What I do every day is also trivial work. It is my important task to straighten out the relationship as soon as possible and put myself into my work. It is my duty to fully cooperate with the manager's daily work, which requires me to have a strong sense of work, correct working attitude, fast working efficiency and comprehensive efforts. My daily duties are:

1, execute the instructions given by the manager and manage the employees.

2, supervise the waiter to serve the guests, organize the staff on-site deployment, to ensure the quality of service.

3. Check the gfd, manners and working attitude of subordinate waiters, lead subordinate employees to do a good job in hygiene and cleaning, and strictly record the attendance of employees in this class.

4, responsible for the recipients of services required items, fill in the recipients list for safekeeping.

5. Hold a pre-shift meeting regularly every day to convey the instructions and notices of our store and various departments, summarize the work situation and precautions of the previous shift, and put forward the service requirements of each position.

6. Regularly check the equipment and facilities in the area to ensure that the facilities and equipment in the business area are in good condition.

Our service is embodied in humanized service, striving for perfection and creating a feeling of being at home for our guests. I have less experience now, and I still have a lot to learn. Sometimes there will be mistakes in my work, and I will take them as a warning and make persistent efforts in my future work.

Personal work summary of the front desk staff model essay 3 I have grown a lot from my previous efforts at the front desk of the barber shop. As a front desk clerk, I can perform my duties well in the barber shop, and I can also seriously complete the tasks assigned by the barber shop manager. After all, I need to actively strive for any opportunity at work, which also means that the accumulation of any experience can improve my ability. Now let me briefly summarize my performance at the front desk of the barber shop.

Seriously receive customers who come to the barber shop and provide good service to each other. I know that every customer who comes to spend can accumulate a lot of contacts for himself, so I will actively explore and do a good job as a receptionist. Whenever customers come, I will actively promote the barber shop business to each other. I will listen carefully to customers' needs and treat others sincerely, which is what I need to do in my work to show our honest service. I have won the trust and understanding of many customers in a long time by serving customers with my heart and satisfying each other. In addition, in the barber shop business, I will try my best to meet the needs of customers, and I can also correctly understand my ability and give it back to the manager in time, that is, I can take the initiative to ask the manager for advice where my authority is not enough, and I can also carefully record the customer's suggestions to the barber shop and give them back to the manager.

It is very important to promote the business of barbershop, so that more customers can apply for membership in our store. It is very important to improve the profit of barber shop by applying for membership. Therefore, I will ask every customer who comes to the barber shop whether it is necessary to apply for membership, introduce the benefits of membership to each other, and try to get customers to apply for membership. Moreover, I can control the psychological needs of customers so as not to cause their disgust. In my opinion, excessive publicity will only disgust customers. Therefore, I attach great importance to marketing skills, so that customers will be willing to listen to their own explanations, and I will do the same in the process of applying for membership business.

Actively do a good job in cashier work and strive to improve work efficiency. Because the barber shop is small, I will also be a cashier, which also means that my duties are very important and I need to improve my work efficiency. So I will do a good job as a cashier and strengthen my understanding of my responsibilities, which will not only ensure the smooth completion of the cashier's work, but also improve my work efficiency. This effort is also to avoid customers getting bored while waiting. And I will also pay attention to the creation of the environment, so that customers can wait patiently, at least when they are busy, they can immerse themselves in our TV programs or music, and try their best to meet the needs of customers to charge their mobile phones or ask for wifi passwords.

I can do a good job at the front desk because I pay attention to all details, so I will try my best to do my job well and improve my service level in the future, hoping to bring more benefits to the barber shop in the future.

Personal Work Summary of Front Desk Staff Model essay 4 The coming _ _ _ _ year is a full, busy and happy year. On the occasion of the end of this year and the beginning of this year, I stand on the podium where the old and the new times alternate, looking back on the past and looking forward to the future, and I can't help thinking a lot. In the past year, under the guidance of the group, with the care and help of department leaders, and with the friendly cooperation of colleagues, I have made great progress in my work and study.

First, strengthen business training and improve their own quality.

With the enthusiastic help of the front desk supervisor, foreman and colleagues, my business skills have been significantly improved. As the front desk of the hotel, every employee has to face the guests directly, so the working attitude and service quality of our employees reflect the service level and management level of a hotel. And the front desk is the core part of this facade. I know that my responsibility is great and my negligence will bring economic losses to the hotel. Therefore, in my work, I do every job conscientiously and responsibly, and actively learn more professional knowledge from other colleagues to strengthen my professional level. Only in this way can we further improve our business knowledge and service skills, and better provide quality services to our guests, which will make them overjoyed.

Second, "open source and reduce expenditure, control costs" starts with small things and starts with me.

"Open source and reduce expenditure, open source and reduce expenditure" is the pursuit of every enterprise. Under the leadership of department leaders, we actively responded to the call of the hotel to carry out activities to save expenses and control costs. In order to save money, we use recycled welcome cards as hotel employees. When the HSE room is checked in, when the sales staff wants to show the guests around the room, we all use these abandoned welcome cards to install the keys, so as to reduce the use of welcome cards and save money for the hotel. The printed report paper is used for drafting, and all kinds of reports are printed on both sides as far as possible. Through these controls, we can make our due contribution to the hotel's revenue and do our bit.

Third, strengthen their own sales awareness and skills to improve the housing rate.

With the help of the training of department leaders, I learned some sales skills. How to quote guests, what kind of guests quote what room type? How to recommend a better room type for guests with reservations? Wait a minute. Here I would like to thank our department leaders for passing on these sales knowledge to us without reservation. While increasing my knowledge, I also actively make my own efforts for the sales promotion of scattered houses. As long as the guests come to the front desk, I try to let them stay, even if it is UG. In order to strive for a higher occupancy rate.

Fourth, pay attention to the coordination between departments and get along well with colleagues.

Hotels are like a big family, and some unpleasant little things will inevitably happen between departments at work. As the hub of the whole hotel, the front desk has a close working relationship with catering, sales, rooms and other departments. So in my daily work and life, I always pay attention to my words and deeds, take the initiative to deal with colleagues in various departments, respect others, and win respect for myself. Everything goes well at home. Only in this way can our hotel and our group make great progress.

In this year's time, I have grown a lot and learned a lot, but I also deeply realized and realized the shortcomings.

1, the service lacks flexibility and initiative, and is afraid of doing something wrong.

2. Encounter unexpected events, lack of good psychological quality, unable to calmly deal with problems.

In the reception of a large conference team, you can't control the room well.

The new year is about to begin, and I will work hard under the leadership of hotel leaders. Actively cooperate with the foreman, supervisor and leader to complete all the work, strive to improve their overall quality, improve service quality, correct those shortcomings, and be an excellent receptionist. Strive to achieve better development on the excellent platform of the group and contribute to the prosperity of the group.

Summary of personal work of front desk staff Fan Wen 5 I. Basic contents of front desk work.

The work at the front desk is a post that requires patience and responsibility, and a warm and positive working attitude is very important. 20__, started to be the front desk in June, knowing that the front desk was the first person to show the company image. At work, in strict accordance with the requirements of the company, treat every visiting customer warmly and guide them to the relevant office enthusiastically. It provides convenience for the company and also provides convenience for customers. When answering the phone, listen to the customer's inquiry patiently and make corresponding answers as much as possible.

Second, the experience and lessons of the front desk work.

Before coming to our franchise store, although I had some experience in reception at the front desk and made some achievements, I still had some shortcomings. For example, in terms of comprehensive quality, the degree of ideological emancipation is not enough, learning and service are not enough, and there is still a certain gap compared with experienced colleagues. Responsibility and professionalism need to be further improved, and service concept needs to be further deepened. In my future work, I will conscientiously sum up my experience, overcome my shortcomings and strive to do better.

Third, the next work plan of the front desk.

Based on my love for the reception work at the front desk, I will be strict with myself, improve myself, embody myself and realize my value in the new year. I will study business knowledge harder. Constantly improve their professional theoretical level and working time ability, abide by the company's relevant work system, and treat their work positively and practically. Strive to improve the quality of work and enhance the sense of responsibility and dedication. Communicate with colleagues more, solve problems in work and do your job well. Facing the new year, I will do my job well with a more positive working attitude and a more enthusiastic working style.

I will further and better show my advantages, overcome my shortcomings, foster strengths and avoid weaknesses. Unite the company and colleagues to create better work performance for the company! Work is like a revolution. Only when the goal has faith can we have enough motivation to struggle. 20__ years is a year of adjustment and transformation for me. In this year, I stepped into this sacred, complex and colorful society. In my future work, I will work hard towards this goal, one small step a year and one big step every three years.

The 20__ New Year is a challenging year. With the deepening of my work, I am confident to show my higher level and achieve higher goals. In order to achieve the company's goals, I am ready to meet the challenges, and I am confident to do better! Finally, I wish you all good health, good luck and high work in the new year. I wish the company's performance is booming and bullish. Thank you.