Responsibilities of Assistant Manager in Hotel Lobby

The duties of the assistant manager in the hotel lobby are as follows:

1, receive and send off guests, and check the reception of important guests. Handle guest complaints and file important complaints. ?

2. Assist hotel leaders and relevant functional departments to deal with all kinds of hotel emergencies. ?

3. Answer the guest's inquiries and provide the necessary help and service for the guests. ?

4, familiar with the characteristics of the guests, take the initiative to solicit the opinions of the guests, and actively coordinate the relationship between the hotel and the guests. ?

5. Be responsible for signing, keeping, searching and claiming the items left by the guests. ?

6. Coordinate the relationship between departments. ?

7. Accept guest reservations, be responsible for the implementation of reservations and notify relevant departments, and manage the reservation information. ?

8. Supervise the staff to operate according to the standard, provide polite service, and check the work of the front office staff. ?

9. Assist the cashier at the front desk to deal with the guest's accounts and deal with the claim for hotel property loss.

10, maintain the order of the lobby and the safety of guests, and always keep the lobby quiet, elegant and civilized. ?

1 1. Fill in the assistant manager's log in the lobby carefully, summarize relevant information regularly, attach opinions and suggestions, and report to the superior or newspaper manager. ?

12, responsible for managing the sanitation and order around the hotel and the parking lot.

Requirements of assistant manager in hotel lobby

1, set an example, be dedicated and have a decent style;

2. Master the language ability to communicate with guests (at least one foreign language);

3. Strong hotel awareness, overall management awareness, public relations awareness, overall sales awareness and training awareness;

4. Understand the operation process of each department;

5. Grasp the history of the city and the location of amusement places, shopping and eating places;

6. Understand the customs and habits of major countries;

7. Have certain legal knowledge.