Hotel empty tray

When most guests have a rest at night, they like to draw the sunshade curtains in the guest room, so that they can sleep soundly. Therefore, the hotel service procedure stipulates that rooms should be opened for the night. However, some guests often sleep until dawn because of the fatigue of a day's work. In order not to affect the busy work the next day, they hope to leave a gap in the middle of the sunshade, which requires careful waiters to find, analyze and judge, and provide satisfactory service to the guests when serving the turndown.

When the waiter cleaned the room in the morning, he found that the guests covered the bed cover that had been folded when they opened the night bed, and then air-conditioned it at 23℃. At this time, the waiter should explain the middle shift service and adjust the temperature to about 26℃ when the bed is served. If the air conditioning temperature in the hotel is not strong enough, take the initiative to add blankets to the guests immediately.

When the waiter cleaned the room, he found an armchair leaning against the bed. After constant observation, the waiter found a small plastic sheet on the bed and children's clothes hanging in the bathroom. The waiter realized that the mother was afraid that the baby would fall to the ground while sleeping, so the hotel waiter immediately prepared a crib for the guest and put it in the room.

When cleaning the room, I found that the sheets, blankets, mattresses and other places were dirty to varying degrees. The waiter immediately realized that it was the guest's careless eating that caused the gastrointestinal discomfort. He should replace all the dirty things, contact the tour guide through the floor supervisor in time, and inform the doctor to treat it in time so that the guest can recover.

When the waiter found watermelons and other fruits in the guest room, he prepared trays, fruit knives and toothpicks for the guests.

Although the above examples are small, they often bring surprises to guests. In a word, if you want to provide quality service and personalized service for your guests, you must approach them and observe them carefully. Only by looking at problems, analyzing problems and dealing with problems from the perspective of guests can we get effective results.