What are the speaking skills of the hotel front desk?

In the process of communicating with guests, we should pay attention to manners. It is impolite to bow your head or stare at guests all the time when talking to them. You should keep eye contact with the guests from time to time. Listen to the guests and don't interrupt them to show respect. Smile in front of the guests, especially when they criticize, so many problems will be solved.

Use more polite language, welcome guests, tell others when seeing them off, and apologize when disturbing guests. Don't argue with a guest when talking to explain something. Even if the guest is wrong, explain to him patiently. Just keep smiling and you will get unexpected results.

Extended data

pay attention to

First, sincere and cordial greetings:

1. Call the guest's last name as much as possible;

2, take care of the needs of the guests, should be fully prepared, and must comply with the wishes of the guests;

3. Say goodbye happily, say goodbye kindly to the guests, and call them by their surnames as much as possible.

Second, when the guests enter the hotel:

1, pay attention to discerning guests;

2. Greet the guests when they are five steps away;

3. Contact with guests, the first sentence is always what you say;

4. After communicating with the guests, they always say the last sentence.