Is it illegal for a hotel to force employees to apologize to guests?

Case Facts: Recently, reports on the "Kneeling Gate" incident have aroused heated discussions among netizens and consumers. The incident originated from a report "A customer who didn't buy the hot fried dough sticks complained and two RT-Mart employees knelt down on the spot." Most people think this is exaggerating a small matter. At the same time, since as a service industry, disputes between employees and customers are common, some companies also set up employee "grievance awards", that is, giving employees some rewards as compensation afterwards. In order to resolve disputes with customers, it is advisable to ask employees to kneel down and apologize to customers, although they will be compensated afterwards. But is this approach advisable? Let the editor and everyone listen to the analysis of lawyers. The lawyer said: Employees voluntarily kneel down to apologize to customers, which is a free decision of personal rights and does not violate the mandatory provisions of the law. However, I personally think that this method is not advisable; if others force employees to kneel down to customers, Apologizing is suspected of infringing on the employee's right to human dignity and is an illegal act. Relevant legal knowledge: Personal dignity refers to the inviolable rights of reputation, name, and portrait rights that are closely related to the person. The basic contents include: (1) Citizens have the right to name. Citizens have the right to decide, use and change their names in accordance with legal provisions, and others are prohibited from interfering, misappropriating or counterfeiting. (2) Citizens enjoy the right of portrait. Article 100 of the General Principles of the Civil Law stipulates that citizens enjoy the right of portrait, and citizens’ portraits may not be used for profit-making purposes without their consent. (3) Citizens enjoy the right of reputation. The right to reputation is the right of citizens to demand respect from society and others for their personal dignity. (4) Citizens enjoy the right to honor. No one may illegally deprive citizens of honorary titles, medals, prizes, bonuses, etc. due to their contributions to society. (5) Citizens have the right to privacy. Privacy refers to things in a citizen’s personal life that he or she does not want the outside world to know. Others are not allowed to illegally inquire into or disseminate a citizen’s privacy. Article 38 of the Constitution stipulates: The personal dignity of citizens of the People's Republic of China shall not be violated. It is prohibited to use any method to insult, slander or falsely accuse citizens.