How can I get a refund if I don't stay in the hotel I booked in eLong.com?

Hello, hotels in Yilong are divided into normal reservation hotels and group purchase hotels. You need to choose the cancellation of normal hotel reservation or the refund of group purchase hotel according to your own situation.

If you made a normal reservation in E Long and provided a credit card guarantee, you need to cancel the reservation according to the free cancellation time in the order, and the guarantee money can be refunded.

If you are a group hotel, you need to call E Long at extension 4009-333-333. Apply for a refund. After applying for a refund successfully, it will be returned to your original payment account within 2- 15 working days. Wang Yilong Hotel Reservation