What's the difference between Hilton and Hilton's friends?

1, the service scope is different. Hilton Hotel is one of the 65,438+08 award-winning luxury hotels in the world, located in the capitals and exotic resorts of Europe, America, Asia-Pacific, Middle East and Africa. By establishing and maintaining the highest level of service, it conforms to the famous? Conrad service culture? Concept, create value for business and leisure tourists. Between 2005 and 2007, Conrad also plans to build five more hotels in the United States, Thailand, Japan and the United Arab Emirates (Dubai). All Conrad hotel guests can enjoy the services of Hilton Worldwide Reservation Center and its famous customer, loyalty programs HiltonHHonors(R). Hilton Hotel in America is owned and managed by Hilton Hotel Management Company (HHC). Hilton Peng Huan mainly serves China.

2. Different design concepts. What is the motto of Hilton Hotel? Did you smile at the guests today? ? This is also the core content of his book "Feel at Home". Hilton Hotel was established in 19 19. In less than 90 years, it has grown from one hotel to more than 100, covering all major cities on five continents and becoming one of the largest hotels in the world. For more than 80 years, the business of Hilton Hotel has been so good and its wealth has grown so fast. What is the secret of its success? Through research, it is found that the secret of its success lies in firmly establishing its own corporate philosophy. And raise this concept to brand culture, implement it in every employee's thought and behavior, and build a hotel? Feel at home? Cultural atmosphere, pay attention to the cultivation of enterprise staff etiquette, and through service personnel? Smile service? Reflection. The values of Peng Huan Hilton Hotel are integrated with the concept of brand image-bosom friend, and colors, patterns, materials, furniture and decorations are used to set off the individuality and functions of each area, so as to maximize the care and comprehensive functions. The overall design style is fresh and lively, warm and lively. The design color is mainly light and warm, which is rich and intuitive? Colorful? Local color adjustment makes the whole color comfortable and dynamic, implicit and not layered, and has a cheerful visual effect.

3. Different service attitudes. Hilton Hotel, Smile Service. Hilton defines corporate philosophy as? Give the best service to those customers who trust us? And this concept has been promoted to brand culture and implemented in the thoughts and behaviors of every employee, thus creating a unique? Smile? Brand image. Every employee of Hilton Hotel earnestly warned: Do you want to use it? Smile service? Writing for guests? Feel at home? Cultural atmosphere; Hilton promises to customers: In order to maintain a high level of customer satisfaction, we constantly listen to and evaluate customers' opinions, and all countries where we live implement a fair system to handle customer complaints and respect consumers' rights. Hilton Peng Huan is kind and friendly. Adhering to the global service standards of Hilton Group, we sincerely receive every passenger as a friend and provide high-quality service. Consistent. Every Peng Huan Hilton Hotel will provide high-quality and consistent service, so that you can easily experience and enjoy life. Just right. Care about your every move and provide you with timely and proper service. Think what you think. Always pay attention to the problems that guests need to solve and propose flexible solutions.