Hotel internal struggle

The sales department is not a tool for hotels to make profits. Sales tend to manage customer relationships. The contradiction about commission only shows that there are great problems in the performance system. Hotels should re-establish the performance management system to make performance play a greater role in promoting, and actively encourage all departments to improve service quality and create greater benefits. Sales is more about developing the market and maintaining the relationship between hotels and customers. To be bold, the general manager of the hotel should be changed.