Five-star hotel lobby manager requirements

3. Assistant lobby manager 1. Gender: Male/Female 2. Age: 20~38 years old 3. Cultural program: College degree or above 4. Foreign language level: Level B5. Business requirements: (1) Have more than five years of experience in hotel front office work. (2) Understand the operation procedures of various hotel departments and master the knowledge of hotel management. (3) Be familiar with the working procedures of this department and understand the service rules and characteristics of each project in the hotel. (4) Have certain organizational skills, interpersonal skills and keen observation skills, and be able to handle some emergencies and organize relevant departments to solve them. (5) Able to use a foreign language proficiently to communicate with guests and resolve their inquiries and complaints. (6) Have certain problem-solving abilities and be good at handling disputes between guests and the hotel. (7) The appearance is neat, elegant and has high work prestige. 1. Immediate superior to the Assistant Lobby Manager: Front Office Manager (Assistant Front Office Manager) Contact Department: Housekeeping Department, Catering Department, Marketing Department, Engineering Department, Finance Department, Security Department [Job Responsibilities] Supervise and inspect hotel universities and others Communicate the environmental sanitation and service quality of the area and maintain close contact with various departments. Address guest needs. [Work Description] 1. Welcome VIP guests on behalf of the hotel, memorize the names of VIPs, handle major events and record matters related to special VIPs and noteworthy guests. 2． Handle guest inquiries and other inquiries that occur during checkout, and handle them in accordance with relevant hotel regulations and authorizations. 1. Welcome and accompany VIPs to designated rooms and introduce room facilities. 2． Keep VIP check-out records and implement every detail of VIP reception. 3. Handle the work of changing locks and guest room door lock magnetic cards and keep records. 4. Handle rooms with discrepancies between the room report form of the housekeeping department and the reception department, and lock the rooms in person. 5. Handle guest complaints, use personal understanding of hotel management, and solve guests' psychological problems in a timely manner. 6. Arrange escort or hospital transportation for guests who are sick or have accidents. 7. When an emergency occurs, proactive and decisive instructions must be given (when there is no superior to ask for instructions from). 10. Contact the Security Department and Reception Department to obtain information and make "accident" and "patient" reports. 11． Participate in the work of the reception department during the day and understand the room status trends on that day and in the near future. 12． Inspect the interior and exterior of the hotel to ensure that various functions are running and eliminate preventable shortcomings in a timely manner. 13. Prompt hotel facilities appropriately when talking to guests. 14． Work hard to complete all tasks assigned by your boss. 15. Review the area of ??the room where the alarm occurred with security and engineering personnel. 16． Cooperate with the staff of the Finance Department to collect outstanding accounts from those who are still staying in the hotel. 17． Can direct personnel from other departments to assist in handling various tasks when necessary. 18. In the event of a dangerous incident and there is no senior management to call for instructions, appropriate decisions should be made to evacuate guests if the situation requires it (e.g. fire). 19. Provide timely feedback to management regarding employee performance and guest opinions. 20． Check the items that need repair within the lobby and implement the repair status. twenty one. Carry out fire and theft prevention work within the department and assist in the investigation of wanted criminals. twenty two. Insist on recording the events and complaint handling status of the day in the duty record book every day, and submit it to the general manager for review.