What are the contents of hotel staff training?

Hotel staff training content is quite rich, covering all aspects from professional skills to service attitude, laws and regulations. The following are some typical and important training contents:

Vocational skills training: front desk reception services: including check-in, check-out, reservation processing, customer service skills, etc. Room service: cleaning and maintenance, bed making, room supplies, quick room turning technology, etc. Catering services: table layout art, wine service knowledge, menu introduction, food hygiene and safety, banquet service process, etc. Kitchen operation: food safety regulations, cooking technology, food processing and storage, hygienic standard operating procedures (SOP), etc. Entertainment services: the use of fitness equipment, swimming pool management, spa service process, etc.

Service awareness and attitude training: provide people-oriented service concept education, and cultivate good service attitude and customer satisfaction awareness. Cultivate employees' ability to be customer-oriented, serve with a smile and actively solve problems. Train employees how to deal with complaints and crises and establish a positive brand image.

Laws and regulations training: hotel management related laws and regulations, including food safety law, consumer rights protection law, fire protection law, etc. Relevant regulations prohibiting the sale of alcoholic beverages to minors and controlling the sale of alcoholic beverages.

Fire safety training: training on the use of fire extinguishers and hydrants. Emergency evacuation plan drills, fire escape knowledge training.