Overseas reception process (2) Airport pick-up

Continuing from the previous article "Overseas Reception Process (1) Preparation before Pick-up", when we confirm that the customer will board the plane on time, the next step is to prepare for the pick-up. Why is it important to do a good airport pick-up?

No demand, no sales!

Importance is demand!

What needs does airport pick-up help customers solve?

When you first arrive in a foreign country, you have someone to rely on and someone to help you if something goes wrong.

When the plane lands, the immediate problems that customers face are physical fatigue, language barriers, and often a little anxious. If the airport pick-up staff makes reasonable arrangements, the customers can feel warm in a strange place, not afraid even if they don't understand the language, and have someone to rely on to take care of them. Customers will give trust, dependence, appreciation, and even friendship back to the reception staff.

With such a positive interaction, how could the subsequent sales not be successful!

To do a good job at airport pick-up, you need to pay attention to details, and there are also some points that the reception staff should pay attention to.

Flight delays are common. In order to ensure that we receive customers on time and prevent them from waiting at the airport, we need a way to check flights. In China, we commonly use two APPs: Airline. Traveling vertically and horizontally and flying always accurate.

They can all check international flights, check flight information, select seats in advance, check delays, and follow up flight information from time to time. In addition, we can also find apps used by local people overseas.

After customers arrive at the airport, their first impression of the country is the airport, followed by the pick-up staff. Therefore, when picking up the airport, we must pay attention to whether it is easy for customers to find the meeting point when they come out of the airport.

If it is easy to find, tell the customer how to act. If it is not easy to find and the airport is difficult to get around, why not choose an easy-to-see location in advance, such as the passenger service center, and ask customers to wait there while we go to find them.

This avoids customers’ anxiety due to airport detours, saves time, and further increases customers’ trust in us.

Customers arrive during the day and at night, so we need to prepare multiple itineraries to easily meet different needs. After receiving customers from the airport, there are different routes back to the hotel. Which path to take is very knowledgeable.

If we walk by ourselves, we usually choose the fastest one without traffic jams. If we take a customer with us, we must first make it clear that the customer is here for inspection. We should show the best side of the country and project to the customer, and never forget to show the good side in future trips.

?If the pick-up is during the day, we can take the customer on a route with beautiful scenery and less traffic jams based on the principle of showing beauty. It may take a little detour and take half an hour longer, but the beautiful scenery along the way and our explanation will help customers get rid of the fatigue of the long journey and leave a good impression of this country.

If the pick-up is in the middle of the night and the customer is very tired, we have to choose the fastest route to the hotel so that the customer can check in and rest as soon as possible.

If it is time for lunch, we must make arrangements for meal times and check-in times to prevent customers from going hungry. You never feel good when you're hungry. If the customer is left hungry, the customer will not be able to perform well in the future.

Customers’ impression and understanding of the country basically depends on the reception staff. Although we are taking clients to inspect projects, we still need to have some understanding of the history, humanities, celebrities, and current news of the country and city. The more you know, the more vivid your speech will be, and the more profound impression you will leave on your customers.

The distance from the airport to the hotel may be a bit long, or it may be short. This period of time is the time when we really first contact and get along with customers. If we use it well, we will get twice the result with half the effort. If we use it poorly, the rest of the trip will be difficult. Not easy to handle.

The car is a confined space. We cannot ignore customers or make awkward conversations. At this time, we need to have some knowledge reserves and talk to customers about some relaxed and interesting topics that do not use their brains. For example, the history of this country and city, what are the characteristics of the surrounding buildings, what celebrities are there, etc. Maybe the airport is relatively old and the customer has a general impression of the city, but from the reception staff's narration, the customer will also have a new impression of the country and the city.

Many times, the person talking about the project is more critical than the project itself.

Of course, this process also applies to the airport and car pick-up processes for other activities. Reception staff can make adjustments to suit their needs. The purpose is to successfully receive customers and leave a professional and considerate impression on them.

(Some pictures come from the Internet)