Traditional Culture Encyclopedia - Hotel franchise - How to compensate for the difference in hotel hygiene and taste?
How to compensate for the difference in hotel hygiene and taste?
Legal analysis: If you don't want to cause OTA bad reviews because of air quality problems, remember to handle complaints quickly, otherwise the hotel will face greater guest loss. When handling, we must pay attention to it, change rooms in good faith and in time, and when conditions permit, we can also give customers some compensation measures, such as free breakfast and free room upgrade.
Legal basis: Article 32 of the Law of People's Republic of China (PRC) on the Protection of Consumers' Rights and Interests, the administrative departments for industry and commerce of the people's governments at all levels and other relevant administrative departments shall, within their respective functions and duties, take measures to protect the legitimate rights and interests of consumers. The relevant administrative departments shall listen to the opinions of consumers, consumer associations and other organizations on the trading behavior of operators and the quality of goods and services, and promptly investigate and deal with them.
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