Traditional Culture Encyclopedia - Hotel franchise - What are the service procedures and etiquette for greeters?
What are the service procedures and etiquette for greeters?
Standing posture
Explanation: The correct standing posture is to raise your head, look forward, straighten your chest and back, shoulder level, arms drooping naturally, abdomen drawn in, legs together and upright, The toes should form a V-shape, and the body's center of gravity should be placed between the two feet; you can also separate your feet slightly narrower than your shoulders, put your hands together, and place them in front or behind your abdomen. ?
Morning meeting requirements: In addition to maintaining a correct standing posture, male employees should keep their feet slightly wider than the shoulders and put their hands together behind their backs; female employees should keep their legs together and their toes should form a V shape. , put your hands together in front of your abdomen. ?
Handshake:
Handshake is one of the most commonly used etiquettes in our daily work. Do you know the basic etiquette of shaking hands? When shaking hands, the order of extending hands is superior first, master first, elder first, female first. The handshake time is generally between 2 and 3 seconds or 4 and 5 seconds. The handshake should not be too firm or weak. Look at each other and smile. ?
Bow?
Bowing is also a common etiquette to express respect, respect and gratitude. When bowing, you should express gratitude and respect to the other person from the bottom of your heart, so that it can be reflected in your actions and leave a sincere and true impression on the other person. The greeting bow should be around 30 degrees.
Greetings?
When you go to work in the morning, everyone should say hello to each other when they meet! ?
A good start to a day's work should start with greeting each other. ?
Hotel employees should greet each other "Good morning!" when they meet in the morning.
When going out for business, they should greet other people in the department or indoors. ?
When meeting guests at work or when going out, you should take the initiative to say hello with a smile?
You should also greet each other before leaving after get off work?
For example "See you tomorrow", "Goodbye", "Bye-Bye"?
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