Hotel staff quality thesis (about 2000 words)

On the investigation of professional quality of hotel professionals. 1. Professional quality refers to the basic quality shown by workers when they engage in professional activities, and it is an indispensable part of people's comprehensive quality. The professional quality of hotel employees refers to the comprehensive quality that hotel service industry employees should have. It includes not only hotel professional knowledge and skills, but also non-intellectual factors such as professional ethics, professional consciousness, service consciousness, communication ability and innovation ability, which is formed and developed through acquired education, training, study and practice. Good professional quality is the basis of a person's professional activities and the cornerstone of his professional success.

Hotel is a special industry, and the products it provides are services. In the final analysis, the service quality of hotel industry depends on the professional quality of employees. Customers are sincerely welcomed by the staff in the hotel, and their quick and effective service and meticulous care naturally become "loyal customers" of the hotel. By providing high-quality service, high-quality hotel staff make it possible for the hotel to attract repeat customers, improve the economic and social benefits of the hotel and help improve the competitiveness of the hotel.

The good professional quality of hotel staff is embodied in profound hotel knowledge, excellent operating skills, professionalism and love for the industry. Therefore, strengthening the cultivation of professional quality will play a positive role in improving the employment competitiveness of hotel employees and broadening the career development space. Internationally renowned hotel management groups such as Intercontinental, Hilton and Kempinski have also settled in China. With the rapid development of the hotel industry, the demand for talents is very urgent. The lack of employees with good professional quality has become a huge obstacle to the further development of China hotel industry. Good professional quality is conducive to improving the competitiveness of hotels.

Secondly, as employees engaged in hotel services, due to the particularity of the working environment, in addition to having good professional knowledge and skills, they should also have professional ethics: love their posts and work hard; Selfless dedication, honesty and trustworthiness; Law-abiding, polite, etc. ; Sincere and fair, reputation first, etc. As a hotel employee, good professional ethics is one of the necessary professional qualities, the most common and basic moral requirement for employees, the premise and foundation for doing a good job and one of the necessary conditions for personal development. Good professional ethics helps employees to love the hotel industry they are engaged in, correct their attitude towards study and work, improve their sense of performing their duties, study their business assiduously, enhance their service skills and provide quality services to their guests.

Service awareness is also very important. The enthusiasm, thoughtfulness and initiative of hotel staff to provide quality service are the key to improve hotel service quality. Marriott, the founder of Marriott Hotel, believes that "life is service, and we always live in an environment of serving others and being served by others". Establishing service consciousness is the premise of hotel employees, and it is also one of the most basic professional qualities of employees. Service consciousness comes from the heart of service personnel, and employees should smile and entertain guests; Always pay attention to and meet the needs of guests; Warm and thoughtful; Treat every guest kindly, sincerely and equally. Only with a good sense of service can we provide warm and thoughtful service to our customers and cultivate loyal customers.

Communication skills and hotel English application skills are also very important. With the development of tourism, the number of foreign guests received by the hotel industry has increased rapidly. Especially when the 2008 Olympic Games is held in China, the hotel's requirements for employees' English application ability are greatly improved. As a basic quality of hotel staff, English is becoming more and more important. As a communication service tool, if the hotel's English expression ability is not strong and it can't communicate well with the guests, there will be no satisfactory service. The survey shows that what hotel employees lack most is fluent spoken English and hotel professional English knowledge. Hotel staff should have strong English application ability, master the common services of major departments of the hotel and communicate English, have strong oral English expression ability, and be able to deal with foreign guests freely. Teamwork, willingness to cooperate and being good at cooperation are the main cornerstones of humanistic spirit in modern society. Hotel products are the result of teamwork, and hotel work needs the close cooperation of all departments and employees. 100- 1≤0 tells us that only by uniting with the overall situation can we obtain good overall interests. Hotel employees have good cooperation ability, and support each other, cooperate closely, cooperate with each other, respect each other, unite and cooperate with each other, and trust each other, so that the enterprise will have strong cohesion and combat effectiveness.

Thirdly, for tourism vocational colleges, we should strengthen the education of professional quality of hotel management students in tourism vocational colleges. With the increasingly fierce competition in the hotel industry, more and more hotel enterprises realize the importance of employees' professional quality. When recruiting interns, the human resources manager of Guangdong Yin Cheng Hotel once said that hotel management students can be unfamiliar with skill operation, but they must have noble professional ethics, strong sense of service, good manners and flexible adaptability, otherwise they will not be competent for the service that is increasingly criticized by guests. The students majoring in hotel management are the future talents of the hotel, and the basic qualities that hotel employees should have are also what they must have. Tourism colleges should strengthen students' professional quality education according to the needs and requirements of hotel enterprises, and cultivate talents with distinctive professional personality according to the characteristics of hotel management and talent requirements. Higher vocational colleges should create an environment and atmosphere conducive to the development of students' professional quality, and schools should become the cradle for them to develop good professional quality, and change some of their bad habits through guidance or coercion. The cultivation of professional quality can not be formed overnight, and it needs to be cultivated over time. Cultivate students' noble sentiments of loving travel, school and service. Emphasize the education of students' professional ethics, pay attention to the cultivation of students' service consciousness, practice consciousness and labor consciousness, integrate tourism enterprise norms with tourism higher education, create the best atmosphere for the cultivation of students' professional quality, strengthen political and ideological education, and cultivate students' correct outlook on life, world outlook and values. However, ideological quality education should aim at the characteristics of young students and majors, combine ideological quality education with professional education, pay attention to the combination of teaching and educating people in classroom teaching, and stimulate students' self-esteem, love for the motherland, love for enterprises and love for their jobs. Guangzhou White Swan Hotel is the first member of "World-class Hotel Organization" in China, which is a model of our own hotel management. An important experience of their successful management is to attach importance to the ideological quality education of employees and do a good job in educating their basic outlook on life, world outlook and values.

As the saying goes, "it takes ten years to plant trees, but it takes a hundred years to cultivate people." Professional quality education is not achieved overnight, and it needs down-to-earth and accumulated work. Therefore, tourism colleges should strengthen the professional quality education of hotel management students and train more practical talents with good professional quality for hotels.

In a word, the good professional quality of hotel employees is not only the guarantee for the smooth development of personal career, but also the key factor to improve the competitiveness of hotels.