How to be a manager of chain stores?

How to do well the four management of managers in chain operation

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Four management of chain store industry managers

Organizational structure design of chain enterprises, strategic management of chain headquarters, expansion and location of outlets, distribution management, 4.

How to become a store manager

How to be a good store manager

First, the identity of the manager

Second, the ability that managers should have.

Third, managers cannot have quality.

Fourth, the manager's day's activities

V. Management authority of the manager

1, personnel management 2, shortage management

3. Loss Management 4. Cashier Management

5. Report management 6. Health management

7. Promotion management. Training management

9, reward and punishment management 10, target management

1 1, information management 12, complaint management

13, emergency management 14, cost reduction management

15, safety management 16, contact the headquarters.

17, store equipment management 18, safety management

Six, the manager's self-examination

Seven, the manager's assessment

The purpose of this manual is to help the manager of the bakery understand his responsibilities and complete the task better.

First, the identity of the manager

1, representative of the company's business stores

From the moment you become the store manager, you are no longer an ordinary employee. You represent the overall image of the company and the business stores of the company. You must stand in the company's position, strengthen management, and achieve the goal of the company's operating efficiency.

2, the realization of the turnover target

The store you manage must be profitable to prove your value, and in the process of achieving the goal, your management and setting an example will be extremely important. Therefore, 50% of the achievement of the turnover target depends on your excellent performance.

3. The commander of the store

Small business shops are also a collective, and there must be a commander, that is, you. You should not only give full play to your talents, but also take the responsibility of directing other employees-to help each employee give full play to his talents, you must influence employees with your own actions and thoughts, instead of letting employees influence your judgment and thinking.

Second, the ability that managers should have.

1, guiding ability

It refers to changing old ideas, making them give full play to their talents, thus improving their turnover ability.

2, the ability of education

Be able to find out the shortcomings of employees and help them improve their ability and quality.

3. Data computing ability

Master, study and analyze reports and data] so as to understand the performance of your store.

4. Ability to achieve goals

In order to achieve the goal. But there must be organizational ability and cohesion, as well as the ability to control employees.

5. Good judgment

Have a correct judgment in the face of problems and solve them quickly.

6, the ability of professional knowledge

Understand the necessary knowledge and skills of cakes and bread you sell and business services.

7. The operation ability of the store

Refers to the management skills necessary to run a store.

8. Ability to manage people and time

9. Ability to improve service quality

Instruct the service to be more reasonable, so that customers have a sense of intimacy, convenience, trust and comfort.

10, self-training ability

We should keep pace with the times, improve ourselves and grow up happily with the company.

1 1, honest and trustworthy

Third, the manager can't have the quality.

1, leapfrog reporting, self-assertion (refers to sudden problems)

2, shirk responsibility, evade responsibility

3. Criticize the company privately and complain about the current situation of the company.

4. Don't set goals, and don't believe that you and your employees can create business miracles.

5, when there is merit, exclusive.

6, not good at using the advantages of the clerk, only see the shortcomings of the clerk.

7, don't want to train their own employees, don't want employees to surpass themselves.

8. For superiors or companies, report good news instead of bad news, only bad news.

9, unwilling to strictly manage the store, just want to be a good person.

Fourth, the manager's day's activities

1, prepare for opening the door in the morning (half an hour before opening the store)

Answer: employee confirmation, attendance and vacation, employee mental state.

B: Inspection of operating storefronts: check inventory, new inventory, merchandise display, storefronts cleanliness, lighting, price, equipment, change, etc.

C: yesterday's volume analysis: whether the specific figures are down or up (find out the reasons), and try to increase the volume.

Announce the business objectives of the day

2. After opening the store, it will last until noon.

A: Confirm the focus of today's work. How much turnover should we make today?

What kind of products are being promoted today?

B: Track business problems (equipment maintenance, lighting, product arrangement, etc.). )

C: Compare the sales/amount of cakes and bread in the store.

D: When is the business peak today?

3. Have lunch in shifts at noon

4. Afternoon (1 pm ~ 3 pm)

A: Train and talk to employees to boost morale.

B: handle and report the problems found.

C: A survey of peer shops around (compared with ours, how is business)

5. Evening (3: 00 ~ 6: 00)

Answer: Confirm the turnover ... >>

How to become a store manager

The market does not believe in tears. How to deal with ruthless competition and fierce challenges? How to creatively open up a new profit model for pharmacies? How to improve pharmacy sales and store performance? These are the problems that retail enterprises need to solve urgently in practical work! The faster the enterprise develops, the higher the requirements for the store manager. The training of store managers aims at spreading advanced pharmacy management concepts and marketing skills, improving the management level of store managers, cultivating professionals with retail pharmacy management knowledge and skills, improving the competitiveness of stores and laying a good foundation for the large-scale development of chain pharmacies. (1) The basic quality that a successful pharmacy manager should possess is the manager of the pharmacy, whose quality directly affects the operation and development of the pharmacy. Therefore, store managers should strive to improve their own quality to meet the needs of drug retail development. 1, noble professional ethics. An excellent store manager must have noble business ethics, good personal qualities and a strong sense of responsibility. Strictly abide by the operating norms and various rules and regulations of the pharmacy, and always put yourself under the supervision of the clerk and set an example. Only in this way can we have cohesion and appeal. 2. Personal reputation is good. Managers can't speak at will, but should be decent, measured and trustworthy. As the saying goes, "words must be done, and actions must be fruitful." Only in this way can we influence the surrounding shop assistants and win their trust and praise. 3. The spirit of positive efforts. In daily operation and management, the store manager should act according to objective laws and use his professional knowledge and experience to do a good job in operation and management. When the pharmacy encounters difficulties, the store manager should play a more important role, leading the clerk to work hard and get out of the predicament as soon as possible. 4. High business skills. As the saying goes, "it takes hard work to strike while the iron is hot." The store manager must study hard and improve his business level. Only when the clerk has excellent business skills can he admire you and recognize you. Store managers should also respect knowledge and talents, and pay attention to the advantages of well-behaved shop assistants, rather than being narrow-minded, jealous and suppressing talents. (2) manager consciousness 1. Crisis consciousness: I feel that I have been sitting on the crater. The unprecedented fierce competition in the pharmaceutical industry and the development of enterprises directly affect the survival and development of individuals. How to make use of the limited resources and seek the biggest survival and development space for pharmacies has become a difficult problem for the store manager to think hard, so he must have a sense of crisis in his work and not slack off at all. 2, operator awareness: open the door to welcome guests encounter all kinds of troubles, the store manager should consider the problem from the perspective of the operator, abandon the standard thinking, do what he can, bear it alone, and avoid disadvantages. 3. Coach's consciousness: It is better to teach shop assistants to "fish" than to teach them to "fish", teach them methods and means, such as the method of commodity display and the method of commodity combination sales, and train them to draw inferences. Some new employees have fear when receiving customers, and the store manager should help them eliminate this fear in time. 4. Advance consciousness: be highly sensitive to the sales information of the pharmaceutical market and the sales trends of competitors and opponents, make preparations as soon as possible, and feed back the information to the headquarters for reference. 5. Consciousness of success: The manager is the owner of a store, and it is easy to feel depressed when faced with many problems every day, so it is very important to maintain a good attitude. It should be noted that success depends not only on excellent technology, good mentality, contacts and opportunities, but also on persistence and indomitable mentality, that is, perseverance and not giving up easily. (3) The management art of the store manager: (the management vision of the store manager) 1, according to local conditions: according to the situation of the business circle where the store is located, foster strengths and avoid weaknesses. For example, there are two chain pharmacies around our store, and the competition is fierce. Our store has no obvious advantages in drug prices, varieties and brand awareness, but it is closest to the only second-class hospital in the business circle. Based on this geographical advantage, I visited outpatient doctors and guided some prescription mixed varieties, which increased the passenger flow, established a reputation and greatly improved sales. 2. Suit people to their needs: Don't expect the clerk to be an all-around player. The key is to let them give full play to their advantages. The employees of a store are composed of people of different ages, personalities, experiences and savvy. In order to establish an efficient and disciplined team, the store manager should clearly reward and punish and set an example. Take one-on-one conversation to help the clerk grow up, let the clerk know his own bright spot and expand it. 3. According to time: As a store manager, you should learn to set phased goals, determine work priorities, concentrate limited energy and time, and focus on breakthroughs. Divide the focus of work into three stages: the first stage is to gather popularity. Improve the service environment, improve the service quality, share the cakes in the retail drug market in the business circle to the greatest extent, and solve the problem of "why sell"; In the second stage, goods will be displayed according to gross profit ... >>

How to be the general manager of a chain hotel city

Reprint the following information for your reference.

How to be an excellent hotel manager

Hotel general manager is the soul of hotel work. He is in charge of hotel management. He is in charge of all the business activities of the hotel. Whether he is excellent or not will play an important role in the survival and development of the hotel. Students want to talk about their personal views on this issue from the following aspects.

First, the hotel's basic requirements for the general manager

The general manager of a hotel mainly performs management functions, which requires him to be quite familiar with the hotel business, be able to use the functions of hotel management freely, and have his own unique set of methods in management.

(1) professional knowledge

The general manager of the hotel should have a deep understanding of the contents and operating rules of various businesses when managing the hotel's various businesses. The general manager of a hotel must be very familiar with and proficient in the service regulations, environmental layout, style and hotel image of the hotel business if he wants to decide the standards of the hotel business and lead various businesses. In short, the hotel general manager should be professional and have professional knowledge.

Hotel is a comprehensive entity composed of rooms, restaurants, leisure and entertainment departments. Having these professional knowledge is a foundation for becoming the general manager of the hotel. Don't be superficial and have little knowledge.

In the real hotel management, hotels involve a wide range of knowledge. As a general manager of a hotel, he should be proficient not only in hotel professional knowledge, but also in general management knowledge, hotel management knowledge, hotel management, marketing, hotel accounting and financial management, public relations, equipment engineering management, human resource management and development, nutrition and health management, etc. Familiar with legal and tax knowledge.

(2) Hotel working experience

As the saying goes, "there is specialization in the industry", and having rich professional knowledge is the basis of becoming a hotel general manager, so having rich hotel experience is the premise of becoming an excellent hotel general manager. The gap between theory and practice exists objectively. Theory guides practice, and the result of practice correcting theory is experience. Rich professional knowledge can guide the development of hotel work, rich hotel experience can make the general manager do things right, and some problems can be eliminated in the bud with experience.

(3) Clear responsibilities

The general manager of the hotel is directly responsible for the efficient operation of the hotel management system and the correctness of various management decisions, and must clearly define his job responsibilities effectively and in a planned way. One of the reasons why many hotels are getting worse and worse is that the general manager is not clear about his post responsibilities, and the hotel work is in a disorderly, unplanned and unplanned state.

Second, the hotel's quality requirements for the general manager

The general manager of the hotel is under great pressure. There are leaders above, middle-level cadres and employees below. Worrying about hotel accidents at any time, worrying about people's instability, worrying about market changes, worrying about the shortage of tourists, worrying about improper reception offending leaders and guests, and worrying about … sometimes it's really "tasteless food, sleepless nights". Faced with such pressure, without good psychological quality and good psychological endurance, the general manager will be crushed. As a general manager of a hotel, you should not only have a cheerful and enthusiastic personality and a stable mood, but also have a modest and prudent attitude. Only in this way can we have a general demeanor of blocking the enemy by means.

Third, the general manager of the hotel should have the ability.

(A) decision-making ability is one of the main tasks of the hotel general manager. In hotels that implement the general manager responsibility system, the general manager should generally make the following four basic decisions:

1. Decision-making of goals and policies, that is, drawing up the long-term development goals and management policies of the hotel, and defining the development direction and basic management ideas for the hotel.

2. Organize personnel decision-making, that is, choose the organizational form and type of the hotel, determine the hotel management level and job responsibilities, and select competent managers for each management level.

3. Business decision, that is, to determine the basic strategy of hotel marketing and reception business process development strategy, such as the choice of target market, the choice of service product characteristics, the examination and approval of service quality standards, etc.

4. Financial decision-making. That is to determine the basic system and strategy of raising, using and controlling hotel funds to ensure the normal proportion of input and output.

(2) Business organization ability

The organizational ability of the hotel general manager is to grasp the overall situation in the course of operation, form a decision by integrating public opinion, conduct business organization and command, and mobilize all forces for a >>

How to be an excellent planning manager

Excellent planning manager is an important foundation for enterprises to gain operational advantages. Its main responsibilities are to determine planning objectives, establish organizational norms, investigate, predict and make decisions, inspect, supervise and control. The analysis of the specific responsibilities of the planning manager determines that all work must have a direction. The planning manager works to achieve a certain planning goal of the enterprise, and promotes the development of the planning cause and creates economic benefits for the enterprise through target analysis, target selection, determination of new targets, multi-target arrangement and communication. As a planning manager, there are only clear planning goals, and more is to check and guide all departments to achieve the planning goals, so that the team's goals tend to be consistent to the greatest extent. The establishment of planning organization must be comprehensive and stable, including systems, rules, regulations and procedures. Because the current planning work can't be completed by our own efforts, and a perfect goal can only be achieved with the help of a capable team, then this team is a planning organization, but the bond that maintains the organization is to standardize the organization. Make it have laws to follow and rules to follow. The management of planning organization is of great significance to planning managers. Every leader completes tasks and goals with the help of subordinates. The planning manager mainly organizes and encourages the work to realize the planning career. After the goal is determined, the problem of choosing good people and using good people is the key to the success of the planning scheme. Select the right person, assign his/her work, determine responsibilities and grant him/her rights. Mobilize the enthusiasm and creativity of subordinates through various incentives to improve the perfection and success of the planning scheme. Research, forecasting and decision-making research, forecasting and decision-making are the key points within the scope of responsibilities. Planning managers should have bold plans and strategies, boldly imagine the market and its related information, give full play to the advantages of the group, coordinate and organize the task completion of various functional departments, do a good job in research and prediction, and effectively grasp the coordination and consistency of the work of various departments. Inspection, supervision, control, inspection and supervision are the activities of planning managers to correct complex planning dynamic systems. Managers of enterprises will timely supervise and inspect the degree of realization of target plans, the movement of organizational structure and the implementation of management norms, and find and solve problems in time. If we talk about supervision after the planning work is completed, then inspection and supervision will be meaningless. The task of the planning manager The main task of the planning manager is to guide and coordinate the work. Specifically, it is divided into the following four points: gather planning inspiration, give full play to your own inspiration, and be good at discovering and giving full play to the inspiration of all planning department personnel. In other words, we should gather and concentrate some inspiration around the goal, so as to form a correct and clear goal. Control planning standards The so-called planning standards refer to the goals set in the planning scheme, which are suitable for the long-term development of the enterprise, the development of the market is suitable for the long-term possession of the enterprise, and the management and operation of the company are in good condition. The relative ratio of expenditure to income. Then, in the implementation process of the planning scheme, whether the results are reasonable and correct will be compared. During the implementation of the plan, the plan manager is the person in charge of controlling and adjusting the plan. When a deviation is found, it must be adjusted in time to bring it back to the standard. Due to the realistic management mechanism, the goals and relationships of coordination are mostly mutually restricted, because there are interdependent relationships between departments, such as the relationship between superiors and subordinates, the relationship between departments, and the relationship between colleagues. If these relations are properly coordinated, the efficiency will be high and the goal will be achieved smoothly. The project manager must pay attention to the coordination of relations, solve contradictions, and make all departments work actively around a goal. As a planning manager, it is also one of the important tasks of the planning manager to solve the problems raised by all parties as much as possible. Coordinating objectives and resource planning managers should rationally allocate manpower and material resources according to the priorities and sequence of tasks, and make supplements and adjustments according to specific conditions during the action to ensure that all units have the conditions to complete the tasks.

How to become a manager of a large restaurant chain? 30 points

1, responsible for store operation and management.

2. Responsible for store business indicators, gross profit indicators and cost control.

3. Be responsible for the management of commodity loss in shopping malls and the maintenance of various equipment.

4. Properly handle various contradictions in customer complaints and service work.

5, understand the chain restaurant culture and market operation mode.

6. Strong management ability and execution.

7. Strong product quality and service quality management ability.

8. Have the ability to coordinate the store-related work of the * * * department and the property department.

9. Strong team management and communication skills, able to work under great intensity and pressure.

10, can establish a good relationship with customers.

How much salary does the manager level of chain operation get a month?

Doing business on a monthly salary? Stop doing it and go home.

What major should I study if I want to be the general manager of a hotel chain? 20 points

Hotel management major. Of course, the most important thing is that you have to look at the majors offered by the relevant schools. Generally, like tourism management, they are all considered as business subjects. At present, the major of junior college is called hotel management, and the major of undergraduate course is tourism management. At present, this major is mainly junior college and junior college in China, such as Sun Yat-sen University, Jinan University, Fudan University and Nankai University. If you are interested in this industry and want to become a general manager, you must master the basic theory of economic management, the basic knowledge of hotels, restaurants and tourism, and have the basic management and service capabilities of hotels. These are all hardware and software, but the hotel is an industry that pays more attention to dealing with people and does not need too much professional and technical knowledge. As long as you are a very open and positive person, there is great hope to realize your ideal.

How to be a store manager?

Reprint the following information for your reference.

How to be a good store manager

First, the identity of the manager

Second, the ability that managers should have.

Third, managers cannot have quality.

Fourth, the manager's day's activities

V. Management authority of the manager

1, personnel management 2, shortage management

3. Loss Management 4. Cashier Management

5. Report management 6. Health management

7. Promotion management. Training management

9, reward and punishment management 10, target management

1 1, information management 12, complaint management

13, emergency management 14, cost reduction management

15, safety management 16, contact the headquarters.

17, store equipment management 18, safety management

Six, the manager's self-examination

Seven, the manager's assessment

The purpose of this manual is to help the manager of the bakery understand his responsibilities and complete the task better.

First, the identity of the manager

1, representative of the company's business stores

From the moment you become the store manager, you are no longer an ordinary employee. You represent the overall image of the company and the business stores of the company. You must stand in the company's position, strengthen management, and achieve the goal of the company's operating efficiency.

2, the realization of the turnover target

The store you manage must be profitable to prove your value, and in the process of achieving the goal, your management and setting an example will be extremely important. Therefore, 50% of the achievement of the turnover target depends on your excellent performance.

3. The commander of the store

Small business shops are also a collective, and there must be a commander, that is, you. You should not only give full play to your talents, but also take the responsibility of directing other employees-to help each employee give full play to his talents, you must influence employees with your own actions and thoughts, instead of letting employees influence your judgment and thinking.

Second, the ability that managers should have.

1, guiding ability

It refers to changing old ideas, making them give full play to their talents, thus improving their turnover ability.

2, the ability of education

Be able to find out the shortcomings of employees and help them improve their ability and quality.

3. Data computing ability

Master, study and analyze reports and data] so as to understand the performance of your store.

4. Ability to achieve goals

In order to achieve the goal. But there must be organizational ability and cohesion, as well as the ability to control employees.

5. Good judgment

Have a correct judgment in the face of problems and solve them quickly.

6, the ability of professional knowledge

Understand the necessary knowledge and skills of cakes and bread you sell and business services.

7. The operation ability of the store

Refers to the management skills necessary to run a store.

8. Ability to manage people and time

9. Ability to improve service quality

Instruct the service to be more reasonable, so that customers have a sense of intimacy, convenience, trust and comfort.

10, self-training ability

We should keep pace with the times, improve ourselves and grow up happily with the company.

1 1, honest and trustworthy

Third, the manager can't have the quality.

1, leapfrog reporting, self-assertion (refers to sudden problems)

2, shirk responsibility, evade responsibility

3. Criticize the company privately and complain about the current situation of the company.

4. Don't set goals, and don't believe that you and your employees can create business miracles.

5, when there is merit, exclusive.

6, not good at using the advantages of the clerk, only see the shortcomings of the clerk.

7, don't want to train their own employees, don't want employees to surpass themselves.

8. For superiors or companies, report good news instead of bad news, only bad news.

9, unwilling to strictly manage the store, just want to be a good person.

Fourth, the manager's day's activities

1, prepare for opening the door in the morning (half an hour before opening the store)

Answer: employee confirmation, attendance and vacation, employee mental state.

B: Inspection of operating storefronts: check inventory, new inventory, merchandise display, storefronts cleanliness, lighting, price, equipment, change, etc.

C: yesterday's volume analysis: whether the specific figures are down or up (find out the reasons), and try to increase the volume.

Announce the business objectives of the day

2. After opening the store, it will last until noon.

A: Confirm the focus of today's work. How much turnover should we make today?

What kind of products are being promoted today?

B: Track business problems (equipment maintenance, lighting, product arrangement, etc.). )

C: Compare the sales/amount of cakes and bread in the store.

D: When is the business peak today?

3. Have lunch in shifts at noon

4. Afternoon (>>