About hotel management work plan

5 articles about hotel management work plans

Time is like water, and we will be greeted by a new life. In order to work in a better hotel in the future, it is time to calm down and write down the plan. . Below is the hotel management work plan that I have carefully compiled for you. I hope it will be helpful to you.

About the hotel management work plan 1

I have been working in the Weifang store for 13 days. First of all, I would like to thank the leader for giving me a platform for development. As the lobby manager, I am directly responsible for the normal operation of the front office. Operations, on behalf of the executive manager, accepts customer complaints and actively adopts and resolves some suggestions and opinions fed back by customers, laying a good foundation for the future development of the store.

After all, I have only been here for about ten days. I have a certain understanding of the store but am not familiar with it yet. There is an excellent management team here, which has created huge economic benefits for the company and also Understand and realize our existing problems and shortcomings:

1. The staffing in the front office is insufficient, and there are problems such as difficulty in recruiting, employing, and retaining people.

2. The front office employees are all new employees, and there is still a big lack of basic business knowledge and skills.

3. Lack of enthusiasm and initiative in service, let alone advanced service awareness

4. Unreasonable placement of supplies and tools in the front hall, which poses safety hazards and affects the lobby environment problem.

5. Some equipment is aging or even broken, and has not been updated and repaired in time.

Due to the above reasons, some customers have an unpleasant dining experience, and even lose business, and the business is becoming increasingly slow. In response to the above problems, this year's work plan is specially formulated:

1. Stabilize the workforce and reduce employee mobility

Good employees are not managed but brought out. Front office management should recognize their own identity, position themselves correctly, be self-disciplined at work, and establish their own image in front of employees in everything, so that employees will think that you are a trustworthy leader and a leader worthy of respect. people. Pay more attention to them in life, treat employees as your brothers and sisters, chat with them often, listen to their voices, understand their thoughts, control the status of employees in a timely manner, and help employees solve problems and difficulties in a timely manner. This prevents employees from being passive when problems arise.

2. Strengthen business training and improve employee quality.

As the front hall of the hotel, every employee has to directly face all kinds of guests. The employee's work attitude and service quality reflect the service level, management level and grade of a hotel, which has a negative impact on employees. Training is the focus of the work, and the training content mainly includes three major aspects:

1. Service knowledge and basic business skills of front office employees.

2. The professional ability and advanced service awareness of the front office staff.

3. The working philosophy of front office employees.

3. Instill in employees the awareness of “increase revenue and reduce expenditure, increase revenue and reduce expenditure” and control costs.

The front office supplies and tools are assigned to the person who has the responsibility. The accommodation staff are urged to save water and electricity, control office supplies, and make good use of every piece of paper and every pen. Through these controls, the front office can make its due contribution to the store's income generation.

4. Pay attention to the coordination between various departments

The hotel is a team, and coordination between departments is very critical. The front office is the central department of the hotel. There is a close relationship between the kitchen and the kitchen. If there is a problem, we should take the initiative to coordinate with the department to solve the problem to avoid the deterioration of the matter, because everyone's goal is for our store.

5. Maintenance of front office hardware facilities

Always check whether the equipment is operating normally. If there is any failure or damage, solve it in time. If you cannot solve it yourself, you should report it to the relevant department in time. Functional departments perform repairs and replacements.

6. Strengthen marketing and publicity

I am very happy that the head office has cooperated with dozens of well-known media in marketing and publicity, which has brought great support and customer sources to our store. In this year, I I want to make full use of the strength and resources of our store to strengthen promotion and publicity, for example: using the information of old customers and the phone numbers left by customers when ordering meals to conduct mobile text message promotions.

The above is my immature work plan for this year. If there are any shortcomings, I hope the leader will correct me! About the hotel management work plan 2

According to the spirit and instructions of the October work meeting of the head office, our store will focus on the following aspects in the second half of the year.

First, ensure safety and promote business

Under the current circumstances, in order to ensure that the hotel’s work can be carried out normally and that the operation is not affected by any policy, the hotel will strictly As required, the front desk is required to complete the registration and upload, register each guest in accordance with the regulations of the Municipal Public Security Bureau and the local police station, enter the information into the computer, and conscientiously implement other notices issued by the Public Security Bureau. Secondly, it is necessary to strengthen the training of safety emergency knowledge for all employees to ensure that they are loose on the outside and tight on the inside.

Second, focus on training and improve quality

Business knowledge and service skills reflect the management level of a hotel. If we want to keep business knowledge and service skills unchanged, training cannot keep up, and new and old employees are replaced quickly, which can easily lead to lack of enthusiasm for work and lax professional standards, especially for a company that has been in operation for six years. Impact the brand. Aiming at the development and job needs of the head office and the hotel, we should improve employees' awareness of the importance of training, actively guide employees to consciously learn, improve their skills, and enhance their confidence in participating in the next step of the company's reform. Cultivate a team of high-quality employees with excellent service and unique skills.

Third, increase revenue and reduce expenditure, reduce costs, and increase per capita consumption.

Energy saving and consumption reduction is a slogan that the hotel has been promoting, and it is also a daily work that is being vigorously carried out. For example, water meters are installed at the faucet, electricity meters are installed in various areas, and the respective fee areas are separated from the postal service. At the same time, reasonable adjustments and re-planning will be made to the switch control of air conditioners and office electricity consumption; secondly, based on the inflation index and industry surveys, the hotel will promptly and at any time float product (room, meal) prices, allowing enterprises to more flexibly control Market dynamics, improve performance, don't miss good opportunities; in addition, in terms of specific division of labor, the hotel requires the equipment used in each area to be assigned to each department, and each department requires a team or individual to be responsible. These are all small subconscious savings awareness and a reflection of grasping the market conditions.

Fourth, persist in innovation and cultivate innovation awareness

Innovation is the driving force and soul of a hotel’s survival. Only through innovation can we feel the growth of the hotel. For example, the hotel will hold a product serving competition. The purpose is to let the chefs know what artistic serving is, save costs, and improve the overall quality of the dishes.

Fifth, strictly control costs and strengthen detailed accounting

Controlling various costs is to increase revenue and generate revenue.

Sixth, strong maintenance of equipment and facilities, stable star service

After six years of ups and downs, the hotel's hardware facilities are also outdated. Facing the fiercely competitive market, it can also be said that there is a long way to go. Engineering problems often occur, affecting normal services to customers. In addition, frequent occupancy rates from customers lead to untimely maintenance, resulting in increased maintenance of facilities and equipment. Strive to gain occupancy rates for the hotel and improve the hotel's economic benefits.

Seventh, use humanized management to improve corporate cohesion

To improve corporate cohesion, we must improve employee satisfaction, which is the ultimate embodiment of humanized management. Every employee hopes to have a fair evaluation of his or her value in the enterprise. This requires enterprises to adhere to the principle of "fairness and justice". That is, performance appraisals must be fair, selection opportunities must be fair, and issues must be handled fairly and openly. Secondly, it is necessary to formulate career development plans for important and outstanding employees, especially those key personnel who may affect the future development of the company, and guide them to correctly establish their career outlook and life values. In addition, an open and harmonious communication channel must be established, which is a necessary way to implement human management, so that everyone can actively participate and express their opinions on participation, work and life, and further promote opinions among leaders and personnel at all levels comminicate.

When a company cares for its employees, employees will serve the company with great energy. As long as we value our employees, they will serve the company and enhance the cohesion of the company. It is imperative to build a century-old store. About hotel management work plan 3

In the past, I was always busy and lacked systematic planning for my work. After the meeting today, I made a simple plan for my next work, and I have to remind myself every day.

1. Daily work

(1) Insist on participating in the morning and after-work meetings of the sales department;

(2) Reports that must be read every day ( Business daily report, declaration form) and provide corresponding guidance;

(3) Accompany or call 3-5 customers every day to maintain contact with important customers;

(4) ) Understand the sales development situation of an area;

(5) Insist on entering the front desk to receive 3-5 guests, discover problems in a timely manner and help front desk staff understand marketing strategies more accurately;

( 6) Personally handle 1-2 guest complaints or service quality tracking;

(7) Check 3-5 rooms every day and keep records;

(8) What should be approved Documents, audited reports; matters related to declarations and requests for instructions;

(9) Remember an employee’s name and its characteristics;

(10) Read a useful newspaper;

(11) Summarize the work completed in a day; consider a shortcoming and come up with ways and steps to improve it; consider whether the quality and efficiency of the day's work can be improved; consider the reasons for the mistakes in the day's work Place;

(12) Formulate the main work that should be done tomorrow.

2. Weekly work

(1) Convene a regular meeting of middle-level cadres.

(2) Conduct a discussion with a major functional department manager or supervisor.

(3) Communicate once with a person who you think is the backbone of the company's business now or in the future.

(4) Report your work to your superior.

(5) Summarize the sales progress of each area.

(6) Correct an incorrect approach in a detail within the hotel.

(7) Check the implementation of corrective measures last week and report to the regional company, corporate business department, and marketing department.

(8) Conduct a self-summary (informal).

(9) Be familiar with one aspect of the operation.

(10) Organize your own files or bookcases.

(11) Communicate with a non-company friend.

(12) Understand changes in corresponding financial indicators.

(13) Contact an important customer.

(14) Reports that must be read every week (such as cash flow statement, weekly sales report).

(15) Communicate once with a supplier.

(16) Praise someone who is your backbone.

(17) Read a magazine.

3. Monthly work

(1) Conduct a sales assessment of each area.

(2) Visit an important customer.

(3) Conduct a self-assessment.

(4) Review this month’s financial statements and loss reports.

(5) The maintenance status of guest rooms and the production status of restaurant dishes this month.

(6) Overall sales situation this month.

(7) Quality improvement this month.

(8) Sales plans and plans for next month.

(9) Based on cost accounting, formulate plans for next month’s dish production, guest room maintenance, and item damage reporting.

(10) Understand the living and dining conditions of employees this month.

(11) Arrange a training session delivered by the store manager himself.

(12) Check the handling of complaints.

(13) Assess supplier performance.

(14) Evaluate your main competitors.

(15) Go to a company that has expertise in management and has different businesses from the company to learn and communicate.

(16) Conduct in-depth analysis on a management financial indicator and put forward constructive suggestions.

(17) Communicate with superiors once.

(18) Read a book.

(19) Check every room and keep records. A cycle of about 160 rooms is one month. If the number of rooms is greater than 160, the inspection cycle will be extended accordingly.

(20) Submit this month’s revenue, expenses, and analysis reports to the regional company and corporate business department.

(21) Analyze in-store operating conditions based on annual and monthly operating budgets and cost budgets.

(22) Conduct market analysis once a month.

4. Quarterly work

(1) Make a work report to the region.

(2) Inspect and implement personnel assessment.

(3) Cleaning up accounts receivable (focusing on bad and bad debts).

(4) Inventory inventory and random inspection.

(5) Collect suggestions from employees.

(6) Conduct an assessment or competition on labor efficiency.

(7) Praise a group of personnel.

(8) Organize a competition or activity.

(9) Revise and improve the marketing plan for the next quarter based on the budget, and summarize the marketing work and budget completion of this quarter.

5. Half-year work

(1) Half-year work summary.

(2) Reward a group of people.

(3) Evaluate the effectiveness and implementation of the policy once.

(4) Participate in a gathering of an association or industry organization.

(5) Revise and improve the marketing plan for the second half of the year based on the budget, and summarize the marketing work and budget completion of the first half of the year.

6. Annual work

(1) Year-end summary.

(2) Fulfill promises made to sales staff and personnel in various departments.

(3) Formulate the marketing plan and work arrangements for the next year, and analyze the successes and deficiencies in the budget implementation process based on this year's budget and completion status.

(4) Store celebration activities.

(5) Annual statements.

(6) Put forward three innovative opinions.

(7) Convene a workers’ meeting.

(8) Conduct a survey and stow analysis on competitors and market conditions. About hotel management work plan 4

1. As a person in the catering industry, I once had such an experience. At that time, I was in a private company. It was really great to be a part of it. I was very happy because the management and model there really impressed me. However, I was only a newly qualified supervisor at that time. In terms of management, management there was not one person who had the final say. At the end of each month, each department must summarize its work and put forward some relevant suggestions that are beneficial to the work. However, the proposals and suggestions must be made in writing and then submitted to the senior manager and the general manager’s office, and then The general manager verifies that if the general manager adopts the opinions of which department, Gaocheng managers will notify the relevant departments and negotiate to make a conclusion.

2. Moreover, employees are required to submit articles every month, saying Talk about some of your feelings since entering the store and your attitude towards work. This will also give employees some motivation and let them express their feelings. This will also help you better understand the employees' mentality. Of course, the manuscript must not require a letter from the general manager. Instead, managers will do it for them. If there are several candidates who write well, they will be submitted to the general manager for verification and selection. After a high-achieving manager posts them on the employee bulletin board, they can be mentioned as candidates for promotion. Some rewards are given to the best candidates. This is an employee's motivation. But if the general manager has time to read them, he will read them one by one and make selections.

(The following is my comprehensive management work experience in a private enterprise)

1. This private enterprise hotel management is the responsibility of the entire enterprise. Management is divided into many types, including Employees respect each other. Colleagues should not look down on others. Colleagues should learn more from each other and look at the strengths of each other. If you want to gain respect from others, respect others first, learn more from others' strengths, and make up for your own weaknesses. In terms of work skills, everyone has shortcomings. As long as every employee helps each other, promotes each other, and does not despise other people's skills or living habits, this is the respect between colleagues and the culture of the company.

2. Before or after the hotel opens, their essential work items are to build a good reputation first, so there is a certain training base there.

p>

3. It is very important to prepare the hotel well. Preparation work is very important. If the store there is newly opened or has already opened, the preparatory work must be operated for a project, that is, the internal service of the hotel. It is divided into two major items, 1 is floor service, 2 is production service, and floor service is divided into three major items, service skills, hygiene knowledge, and indoor organization. These floor services are the three most important for us. item.

4. Before we carry out marketing, we first rectify service common sense, 1. Service polite terms, 2. Service terms, 3. Service skill awareness, 4. Service fire safety awareness, 5. Service hygiene common sense ,

5. It means kitchen product service, safety and hygiene, product service, quality and quantity, product service speed, and also constantly providing customers with new and fresh tastes in order to obtain the best customer satisfaction. Kitchen management, hygiene and safety are the most important. Many restaurants only focus on floor service but neglect the quality, hygiene and speed of food. As a result, when customers come, the food is not served, or the quality is poor. It cannot be guaranteed, however, it left a very bad impression on customers.

6. Let employees have a sense of intimacy. Intimacy involves all employees, including managers and employees, employees and employees, and employees and customers. They are harmonious with each other like a family.

7. To unite employees, it is necessary to have a clear division of labor among all employees, but to achieve division of labor regardless of family division, to be able to divide labor and cooperate, and colleagues should take the initiative to help others. This kind of unity It is the fundamental guarantee for an enterprise to achieve its own goals and the driving force for its development. Only through unity can employees collaborate and work side by side.

8. Let employees interact. Interaction means that all employees must have a clear division of labor, but they must also cooperate with each other. The goal is unity, and only then can we do our best. Unity is the guarantee for the enterprise to achieve its goals and is the key to the enterprise. The driving force for development is that only when employees are united can they work together and create brilliance.

9. The hotel is diligent and frugal, and diligent and frugal in expenses. Diligence and frugality are the valuable assets of an enterprise. Diligence, water conservation and opposition to waste are also the principles of the enterprise. Before or after the opening of the hotel, property files of each department of the restaurant must be established to manage the future management of each department of the restaurant. of special significance. Many hotel department managers neglected this work during this period, resulting in the loss of the opportunity to master the material information in the store. Therefore, in the end, they did not know how much material was in the store and how often they were purchased. About hotel management Plan 5

1. Business ideas

1. Establish marketing awareness among all employees;

2. Further adjust the target market positioning and customer source structure, and stabilize the On the basis of local tourist sources, actively develop the tourism market, especially the teams and individual tourists from Jiange and Zhaohua Scenic Areas;

3. Actively integrate the existing resources of the hotel;

4. Adjust marketing ideas, promote customer quantitative management standards, and introduce professional sales talents to enhance sales force;

5. Improve the added value of products and services and make a fuss about the product portfolio;

6. According to market changes, combine marketing methods, flexibly use price levers to maximize economic benefits;

7. Ability to expand market share, use various festivals as the main line, and do good holiday and special banquet marketing Work;

8. Understand competitor information and formulate a targeted marketing plan for the hotel;

9. All types of marketing activities highlight themes and pay attention to the integrity of marketing activities. ;

10. Strive to improve the reputation of Fulin Hotel.

2. Management ideas

1. Management is positioned as the "Year of Execution", and the focus of internal management is the construction of execution capabilities;

2. Increase operations and management , service and system innovation;

3. Implement the management policy of "rigor, strictness and seriousness", implement the management principle of effective combination of "ruthless management" and "emotional leadership" to establish the nature and seriousness of management ;

4. Treat guest satisfaction (externally) and employee satisfaction (internally) as a system;

5. Improve the overall salary level, increase assessment and Management intensity, transforming passive management into active management;

6. Increase training intensity and improve the overall service level of employees;

7. Increase human resource development and management, and fully implement Talent echelon system construction;

8. Increase revenue and reduce expenditure, increase expenditures, and tighten various internal management expenses to achieve greater results in energy conservation and consumption reduction from a management and technical perspective.

3. Ideas for corporate culture construction

Adhere to the core of service experience management, further establish and improve the mechanism, improve the connotation, enrich the form of expression, constantly improve the internal entertainment facilities for employees, and give full play to the employees' talents. Consciousness and initiative, innovation and change, keeping pace with the times, and achieving the goal of "unifying thinking, activating life, and promoting business".