Traditional Culture Encyclopedia - Hotel franchise - The difference between waiters and waiters in restaurants

The difference between waiters and waiters in restaurants

The waiters deliver the dishes directly from the kitchen to the waiters without entering the restaurant. The waiters take the dishes from the waiters and bring them to the customers.

Waiters are responsible for welcoming guests, ordering dishes, serving dishes, pouring tea, pouring wine, seeing off guests, etc. The work content is relatively complex and requires timely and in-place responses to guests;

Waiters, serving dishes, tea and wine, etc., require less strength than physical work, but external behaviors, such as standing skills, dignified appearance, temperament, appearance, and behavior are all required to be strict.

The job of a food passer is mainly responsible for passing dishes, that is, taking dishes, plates, and bowls out of the chef's work area and delivering them to the waiter's work area. The work environment is very changeable, so it requires strong physical strength. , Steady footsteps, moderate speed, sharp eyesight and quick feet, may be able to cope with unforeseen situations at any time, and must be quick-thinking and responsive in handling special situations. Extended information

Waiters originally refer to people who provide services within a certain range in fixed places, including male waiters and female waiters; now they usually refer to hotels, restaurants, KTV, D halls and other places, providing necessary services to guests. service personnel. The basic responsibilities of a waiter are: to greet and greet customers; to provide various corresponding services; to answer customer inquiries; to solve problems for customers; to treat various unstable emotions of customers with the best emotions and attitudes; to handle customer complaints in a timely manner, And give customers satisfactory answers.

Waitress is a profession in hotels and restaurants. In the old days, it was called "waiter". Mainly responsible for delivering dishes to different stalls in the restaurant (seafood pool/cold dishes/roasted meats/hot dishes, etc.).