Traditional Culture Encyclopedia - Hotel franchise - Summary of the work of reception department at reception desk
Summary of the work of reception department at reception desk
Chapter 1: Summary of the work of the reception department, leaders and colleagues:
Now I will briefly report my work in 20XX as follows. Please criticize and correct my mistakes.
Since 20XX, under the correct leadership of the Secretariat of the State Party Committee, Secretary-General Gao of the National Reception Office and all the deputy directors, all comrades in the reception office have obeyed the work arrangement, earnestly performed their duties, adhered to the working purpose of being warm and thoughtful, civilized and thrifty, standardized and orderly, done a good job in all reception work, and successfully completed all the objectives and tasks.
First, persist in learning and education, and constantly strengthen the capacity building of receptionists.
1. Adhere to the working concept of "scientific reception and standardized reception". All departments insist on using Scientific Outlook on Development to guide reception, firmly establish political consciousness, overall situation consciousness and responsibility consciousness in reception, further emancipate their minds, change reception concepts, constantly innovate reception methods, and comprehensively improve reception level. In 20XX, the undergraduate department took the year of style construction as an opportunity to study political theory unremittingly. The combination of regular or irregular study, collective study or individual study, centralized counseling or individual self-study has been adopted to continuously strengthen the study of political theory and make notes, which has improved the ideological and political theory literacy of department-level cadres.
2. Strive to improve ideological theory and business skills. Since the beginning of this year, while doing a good job in studying the party's important ideological theory, we have increased the education and training of reception business knowledge.
Training intensity. While strengthening the study of reception rules and regulations and local social and economic situation, actively increase the study of reception business knowledge. Drawing nutrition from the magazine reception work subscribed by my unit, I purchased CDs and series such as Complete Works of China Walquling, Entering Linxia, Linxia Tourism, and Nutrition Matching of Fresh Vegetables, and actively collected and sorted out the political, economic, cultural, scenic and dietary information of our state. At the same time, we actively encourage everyone to strengthen the study and accumulation of knowledge in all aspects, not just to be satisfied with reception, but to lay a good foundation for their future development and accumulate stamina. The poems of departmental cadres were published in the third issue of Hezhou magazine in 20XX.
Two, around the center, the successful completion of all kinds of reception tasks, honesty and self-discipline.
1, reception work.
Since 20XX, under the direct guidance of the Secretariat of the State Party Committee and the leaders of the reception office, our department has jumped out of the thinking mode of "just reception", strived to innovate the reception theory and method, established the window consciousness, opening consciousness and dedication consciousness that reception work should have, and completed all reception work seriously, meticulously, thoughtfully and with high standards. According to statistics, this year, foreign guests, national ministries, provincial and ministerial leaders, prefectural leaders and other guests were mainly received in batches of 145, with 1643 person-times. Among them, it assisted the Women's Federation of the State to hold the on-the-spot meeting of the whole province, assisted the State Committee to hold a tea party to celebrate "August 1st", assisted dongxiang county to hold the annual observation meeting of Quanzhou's work style construction, and was responsible for receiving ***XX work meetings and banquets such as "Lin Kang expressway Completion Ceremony", with 202 participants.
2. Strengthen the supervision and guidance of hotels.
In the reception work, the hotel is the implementation, execution and operation unit of the service, which directly affects the reception effect. To this end, we actively coordinate with hotels and guesthouses, and at the same time strengthen the supervision and guidance of hotels. On the one hand, negotiate with the hotel in time to determine the relevant reception procedures and standards, make good preparations for reception, and ensure the smooth completion of reception tasks; On the other hand, in order to make the reception system serious and save the reception expenses, we re-examined the hotel prices according to some problems exposed in previous receptions, such as the unauthorized increase of vegetable prices and the high price of drinks, and made detailed provisions on the flower arrangement standards of restaurants, venues and rooms, which enhanced the operability of reception and effectively prevented waste in the reception process. The best receiving effect is achieved at the lowest cost. At the same time, in view of the uneven service level of service personnel, after reporting to the leaders, the department staff were arranged to contact and communicate with Linxia Vocational Training Center as training lecturers, and 27 staff members of Linxia Hotel were trained off-the-job, which achieved good results.
3. Other jobs.
Under the correct leadership of the reception leaders, our department assisted and guided the relevant units to do a good job in reception while earnestly completing their own work, which was well received by leaders at all levels and guests. We also record and sort out the personal information and living habits of important guests in real time, and file them together with reception plans, reception manuals, banquet menus, etc. , and the implementation of dual management of microcomputer and manual, convenient for later search, and lay the foundation for the next targeted personalized service and good reception work.
4. Honesty and self-discipline.
Firmly establish the idea of thrifty reception, strictly abide by financial discipline, property management, material procurement and other rules and regulations, always be strict with yourself, consciously do not take what you shouldn't take, don't want what you shouldn't, be an honest and upright person. Over the past year, there has been no dishonest person or thing, which has promoted the in-depth development of the party's work style and clean government construction in the reception department. Over the past year, under the correct leadership of the Secretariat of the State Party Committee and the leaders of the State Reception Office, and with the strong support of cadres and workers from other departments, the reception department has made certain achievements, but there is still a certain gap with the expectations and requirements of the leaders, which can not fully meet the changing needs of reception work. In the future, we will, as always, adhere to scientific development, pay close attention to our own construction, comprehensively improve the level of reception services, and better serve the economic and social development of our state.
Three. Working ideas for 20XX years
In 20XX, the receiving part 1 will work in the following aspects.
1, change ideas and obey the overall situation of service.
Reception work must firmly establish the consciousness of serving the overall situation of development. At present, our state is in an important period to seize the opportunity and strive to rise. The speed of economic and social development in Quanzhou has obviously accelerated, and relatives and friends from all over the country have poured in. This puts higher demands on our reception work. We should further emancipate our minds, broaden our horizons, change the traditional reception concept, think about problems and carry out work from the height of fully promoting Linxia's economic and social development, and show Linxia's good investment environment and the external image of Linxia people's sincere and friendly cooperation through serious, positive, enthusiastic and meticulous reception services. At the same time, we also
It is necessary to make full use of the convenience and advantages of the nature of work, take reception work as an important way to expand opening up and foreign exchanges, expand and extend the reception work chain, and provide multi-angle, all-round and valuable services for Quanzhou's economic and social development.
2. Expand the extension of reception services.
First, in accordance with the requirements of the leaders, do a good job in service, resolutely complete the tasks assigned by the leaders, and fully cooperate with the leaders to complete the reception activities. Second, according to the characteristics and special services of the guests, arrange the itinerary appropriately for the guests, set off a strong reception atmosphere, and make every guest feel at home. For example, when we receive important events and guests, we can make service guides, room greeting cards, flower cards, gift cards, dining seat cards, meeting seat cards and so on. According to the regulations, provide comprehensive and thoughtful services for guests. Third, take reception as the medium and actively cooperate with foreign propaganda work. Wherever guests go, the first contact is reception. Through the reception window, he can learn about the local social situation and customs. With the help of our work advantages, we will try our best to actively publicize the local area and publicize Linxia while doing a good job in reception.
In order to do a good job in the reception work throughout the year, we continue to follow the working idea of "learning reception, harmonious reception and dynamic reception", pay close attention to improving the quality of the reception team, persist in starting with system norms, constantly innovate working methods, and strive to make the reception work run on an institutionalized and standardized track.
Chapter II: Summary of Reception Work 20XX Summary of Reception Work 20XX is the first year of China's Twelfth Five-Year Plan and the year of the change of the Party Congress in our city. Over the past year, under the leadership of the Municipal Party Committee and the Municipal Government, the Reception Office adhered to the guidance of the spirit of the 12th Party Congress, conscientiously implemented Scientific Outlook on Development, and took serving the central work of the city as the starting point and the foothold, and successfully completed all reception tasks. In the whole year, * * * received 663 batches of guests, with XX488 person-times, including 3 batches of XX5 person-times by party and state leaders and 2,326 person-times by provincial and ministerial leaders; 24 batches of 998 party and government delegations; There were 3350 meetings in 58 batches, including 892 meetings at or above the provincial level 13 batches, XX30 meetings at the municipal level 18 batches, and 22 meetings at the regional level 148 1 person-time. 6 batches of 254 overseas investment visits. It is characterized by many high-level leaders' visits, large-scale meetings, many party and government groups, and many important merchants. The work of the past year is summarized as follows, and the preliminary ideas for the work of the new year are put forward.
First, the annual work review
Based on the overall political situation, highly responsible for all major government affairs reception work.
Completing major government affairs reception is the primary task of doing a good job in reception. Over the past year, the state leaders who came to our city for investigation and investigation included Chinese People's Political Consultative Conference Vice Chairman Abulati Abdurexiti, the National People's Congress Standing Committee (NPCSC) former Vice Chairman Cao Zhi, and the Supreme People's Procuratorate Attorney General Cao Zhiming. Provincial and ministerial leaders include Publicity Department of the Communist Party of China Vice Minister XXX, Director of the Central Civilization Office Wang Shiming, Minister of Land and Resources Xu, Minister of Health Xu, Political Commissar of the Chinese People's Armed Police Force Xu, Director of the General Administration of Customs Yu Guangzhou, Deputy Director Sun Yibiao, Vice Minister of Commerce Wang Chao, Deputy Director of the Taiwan Affairs Office Sun Yafu, Vice Minister of Environmental Protection, Vice Minister of Industry and Information Technology Su Bo, former Deputy Chief of Staff of the PLA, Deputy Secretary of the Provincial Party Committee and Governor Li, Standing Committee of the Provincial Party Committee, Mayor of Suzhou Jiang Hongkun and Vice Governor Cao.
On the one hand, these leaders' visits to our city are conducive to guiding our city to carry out its work better; On the other hand, it is conducive to summarizing and popularizing the successful experiences and practices of our city and expanding its external influence. Therefore, when receiving the reception task, we should not only understand the purpose of the superior leaders' inspection, but also master the reception intention of the leaders of our city, so as to rationally plan the visit points, scientifically arrange the inspection routes and formulate feasible activity plans; Each task is personally headed by the director and deputy director, equipped with experienced reception backbones, and co-ordinates logistics such as accommodation, vehicles, welcoming and security to ensure the smooth progress of major government affairs reception; After the task, we timely summarized and filed all the information formed in the actual reception process, which laid the foundation for better reception work in the future. Due to the attention of leaders and the careful work of our staff, the major government reception tasks were successfully completed throughout the year and were affirmed by leaders.
The second is to take economic construction as the center and warmly serve all kinds of business receptions.
With the rapid economic and social development of our city, a large number of economic and trade activities and coordination between a large number of economic entities have become an important part of official reception. In these reception services, our bureau actively expanded its reception functions and actively docked with comprehensive departments such as economy, social undertakings and culture, and enterprises and institutions, so that the reception work won the understanding and support of higher authorities. Since the beginning of this year, my office has received Zeng Nan, chairman and CEO of CSG, Zheng Chonghua, founder and chairman of Zhong Da Electronics, Zhang Genfa, founder of Lianchang Electronics, Zhu Shanshan, chairman and president of Greenland Group, Zhang Yuliang and other important customers. The main contracted projects of this service include the GCL power battery project, the cooperative development project between Suzhou Green Center and Binhu New City, and the in-depth cooperation project between our city and Zhejiang University. The main business activities include 20XX Wujiang Economic and Trade Fair, Wujiang (Beijing, Shenzhen) Modern Service Industry Promotion Conference, Wujiang (Shanghai) Transformation and Upgrading Investment Briefing, etc. Large-scale regional conferences include the 8th Regional Cultural Linkage and the 2nd Beijing-Hangzhou Grand Canal (Jiangsu) Culture and Art Festival, the inauguration ceremony of the secretariat of the International Organization for Standardization/Textile Technical Committee/Dyeing Textiles and Dyes Experimental Sub-committee, the investigation of the filament manufacturing group of China Textile Industry Association in our city, the provincial legislative work forum, the evaluation and acceptance of environmental protection model cities, the provincial public security fire conference, the 17th China International Chemical Fiber Conference (20XX Wujiang) and so on. 20th anniversary celebration of Hengtong Group, listing activities of Del Home, etc. In the reception of these business activities and large-scale conferences, our office has demonstrated the superior and comfortable investment environment of our city through warm, thoughtful and meticulous service; On the other hand, merchants feel the enthusiasm and sincerity of Wujiang people, so that all activities can be completed smoothly and orderly.
Third, make use of the advantages of resources to create double satisfaction in visiting China.
One of the essential characteristics of reception work is that the official reception subject can mobilize a wide range of social resources according to needs to ensure the realization of reception objectives. As the main implementer of the reception work, the reception office should give full play to its resource advantages, play a role as a link and build a bridge of friendship. This year, there are not only neighboring brother counties and cities, but also sister counties and cities paired with our city, as well as other counties and cities from all over the country. Throughout the year, party and government delegations visited and studied in our city: Xiangcheng District, Zhangjiagang City, Wujin District, Jiangyin City, Yixing City and Suqian City, and other provinces: Nanxun District, Tongxiang City, Cixi City, Jingyan County of Sichuan Province, Lujiang County of Anhui Province, Laixi City, Yantai City, Gaoming District, Foshan City of Guangdong Province and Linyi County of Shanxi Province. Each party and government delegation's visit should not only make arrangements for reception and accommodation, but also arrange the layout of visiting points, discussion and exchange meetings, and also involve communication with relevant departments. For the reception work of the party and government delegations, our office will dock in advance, learn more about the intention of the visit, and make a reception draft for the city leaders to review in combination with the specific situation of the city's economic and social development, and communicate with the visiting units in time. In the specific reception process, our office sent the main leaders to accompany the on-site coordination, and arranged a number of receptionists to serve in the background to cope with various changes and solve various problems in the bud. At the same time, the party and government delegation of our city also took the opportunity to study in the surrounding counties and cities. During the year, the party and government delegation of our city visited Siyang, Changshu, Zhangjiagang and the surrounding counties and cities such as Shaoxing, Xiaoshan and Xiuzhou. Before the visit, my office sent the backbone to "act as an advance station", put forward requirements to the reception unit, carefully arranged the itinerary of the activities, and did a good job in guiding the party and government delegations in our city to ensure zero mistakes in the activities.
Fourth, do a good job in internal coordination and create a harmonious and United working atmosphere.
To complete every reception service, we need not only the hard work of the front-line comrades, but also the close cooperation of comrades in all departments of the office. All kinds of study arrangements, the printing of reception plans, the standardized filing of reception materials, the collection and supply of various gifts, the delivery of leadership instructions and letters, the handling of accounts and the arrangement of reception vehicles are all inseparable from the obscure support of the secretary. As the main place to entertain guests, the reception center undertakes a lot of reception tasks. At the same time, it also undertakes certain material adjustment tasks. Arrange guests to dine in the reception center, so that front-line employees feel "three reassurances". First, the raw materials and taste of the dishes are guaranteed; Second, the service attitude is assured; The third is to ensure that the leaders are in place on time, which relieves many worries of front-line receptionists. Comrades who work in the front line of reception are all proud of the collective, regardless of their hard work, taking advantage of the opportunity to visit and exchange abroad.
Adhere to the method of combining theoretical knowledge with practice and strengthen the improvement of one's own quality. Thanks to the cooperation and support of various departments and the unity and forge ahead of comrades, the reception office has established a good unit image in municipal organs.
II. 20XX Work Plan
Continue to carry forward the spirit of selfless dedication
In the past year, all the comrades in the reception office not only worked overtime, but also often gave up the opportunity to reunite with family and friends on weekends and holidays. In the new year, all receptionists should continue to call people when the task comes, pick them up at the beginning of the task, always have people during the task, and give them away at the end of the task, not afraid of hardship and fatigue, and make new contributions to Wujiang's reception cause.
Second, further improve the quality of reception staff.
Reception is the first window, the first image. Reception is productive, reception is no small matter, adhere to the concept of reception serving economic development. Facing the new situation that the reception tasks in our city are increasingly heavy, the reception batch, the reception level and the reception specifications are increasing day by day, it is necessary for our receptionists to improve their reception level to meet the requirements of the leaders, keep up with the development of the situation, satisfy the guests and motivate themselves.
In the new year, our bureau will improve the reception level and the comprehensive quality of the reception staff by means of "please come in and please go out". "Please come in" means asking the leaders of the reception department at a higher level to give lectures on business knowledge and work experience, especially the problems and situations encountered in the work, to all the reception staff of our bureau, reception bases and visiting points. How to handle it skillfully and reasonably will not affect the smooth completion of the whole reception work. "Going out" means going out to study and communicate with brother units in your spare time and learn their advanced experience without reception tasks. Only by seeing more, learning more and thinking more can our reception work be innovative and help improve the reception level. In addition, our receptionists should also pay attention to strengthening their studies and strive to broaden their knowledge. Not only should we be familiar with the situation of the city, the general situation of the city's economic and social development, but we should also understand the knowledge of historical geography, humanistic philosophy, art and religion, security, medical care, catering and so on, so that every receptionist can become a combatant and organizer who can handle affairs, handle affairs and do good things.
Third, increase the guidance and cultivation of reception bases.
Over the past year, the city reception center and Wujiang Hotel have undertaken a large reception task, and their achievements are obvious to all. However, there is still a big gap between other hotels (hotels) in the city and the requirements and standards of official reception, which is embodied in the inadequate staffing, incomplete hardware facilities and irregular reception operation. In the new year, it is necessary to increase the guidance and assistance to major hotels (hotels) in the city, implement the responsibility system for each director, and guide them to handle reception tasks scientifically and standardized; At the same time, it is necessary to expand the scope of the reception base and cultivate its rapid growth. Fourth, strive to show the reception features and highlights.
Only with special reception can we win by surprise. Whether the reception in a place can leave a deep impression on the guests does not lie in winning people's hearts with luxury and extravagance. Especially in government reception, special reception is an effective way to "spend the least money and do the most affordable thing". Every place has different local characteristics and ethnic customs, and "everyone is curious", showing local differences and implementing personalized services can just meet the novel psychological characteristics of guests. In the future reception, we will do a good job in three aspects around the characteristic reception: First, reflect the culture in the catering reception. Reception is inseparable from catering, which is often eaten now.
What matters is not only the dishes, but also the characteristics, culture and feelings. Wujiang cuisine, rooted in wuyue, has a unique position in Jiangsu vegetable gardens. It is necessary to absorb the traditional essence of Jiangsu cuisine and integrate it with modern catering fashion elements, and strive to explore a number of special dishes that can reflect the local flavor and cultural connotation of Wujiang, such as silver fish soup with water shield, sweet-scented osmanthus chicken head rice, green vegetables, flying ducks and so on. Let guests appreciate the charm and taste the culture. The second is to promote culture in reception services to influence people. Wujiang, located on the bank of Taihu Lake, is one of the four silk capitals and the land of "scholarly calligraphy and painting". It is necessary to fully tap the local reception resources, so that guests can understand the profound culture carried by each scenic spot and the beautiful legends behind each historic site. Only in this way can the world better understand Wujiang and let Wujiang go to the world better. Thirdly, culture should be integrated into the design of reception items, and ceremony should be light and affection should be heavy. In recent years, our office has developed and produced many reception supplies dedicated to Wujiang's profound culture, such as seat cards, meal cards and gift bags. On this basis, we will constantly bring forth the old and bring forth the new, tap the characteristics, and enhance the cultural taste and connotation of reception supplies. In the government reception, it is necessary to be diligent and clean as water, and a friendship between gentlemen is as light as water. Therefore, the choice of reception gifts should be ingenious and tasteful, and Wujiang's long-standing Taihu Lake culture, perch hometown culture, weeping rainbow culture, Jiangcun culture and silk culture should be fully reflected in the gifts we purchase and design, so that guests can feel the long history and rich humanistic feelings from this land.
Chapter III: Personal Summary of the Annual Reception Office 20XX According to the division of work in the office, I am mainly engaged in guest reception this year. Looking back on this year's work, I worked with my colleagues under the leadership and care of the director. I adhered to the correct political stance, strictly followed the work requirements, studied diligently and asked questions, and completed every reception task seriously and responsibly. Now I will summarize my work and study in the past year as follows:
First, strengthen study, strengthen belief and strengthen post responsibility.
The reception desk is responsible for the reception work of the county party committee and the county government, providing guarantee and service for sound and rapid economic and social development. In my daily work, I always set high standards for myself, constantly strengthen the cultivation of party spirit in my work, adhere to the strict requirements of party member standards, actively participate in the study of political theory, conscientiously study and implement the spirit of the report of the 18th National Congress of the Communist Party of China, and at the same time use my spare time to continuously strengthen the basic study of theory, read more books, enhance my professional ability and strengthen my sense of post responsibility. Through solid study, we will change the thinking that does not adapt to or conform to Scientific Outlook on Development, solve the outstanding problems in the development of reception service, further enhance the reception service capacity, and strive to make positive contributions to the county's economic development.
Second, adhere to the principle, be brave in innovation, and complete the reception task with high standards and quality.
According to the characteristics of reception, there is no trivial matter, so as to achieve "four persistences". First, persist in serving economic construction and the work of government agencies. Serving economic construction is the primary function of reception work. We renew our ideas, do a good job in the reception of important meetings, events and guests, give play to the role of service guarantee, and make due contributions to the smooth development of the work of leading organs, expand foreign exchanges and promote the sound and rapid development of local economy. The second is to adhere to warm and thoughtful, quality service.
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