Traditional Culture Encyclopedia - Hotel franchise - Hilton Hotel Smile Story

Hilton Hotel Smile Story

Mainly related to his hotel management philosophy. Hilton's philosophy is "smile service" and "feel at home". Hilton once published a book, the core content of which he said was: "Did you smile at the guests today?" This sentence has also become the motto of Hilton Hotel management.

Hilton used to be a soldier. After he retired from the army, he began to run the hotel industry. He was also one of the top ten chaebol who once controlled the American economy. Hilton established his first hotel in 19 19. Up to now, his Hilton hotels have spread all over the world in 90 countries, adding up to more than 4,000. At present, he has also become the Hilton Group, and the Hilton Hotel he founded has also become.

The theme of Hilton Hotel is economy and business. Although the rooms in the hotel are small, they are exquisite. Every design of the room is very reasonable, which will make you feel free from bondage. Small as they are, they have everything you need. The bathroom space is also very compact in layout, but there are also dry and wet points. The most important thing is that their hotel shampoo and shower gel are also big brands.

Let's talk about service. I think the great charm of Hilton has a lot to do with their service, because when you step into the hotel, the service staff will immediately greet you and hand over the tea and biscuits specially made by their chefs. When you check in, you will also send a small gift. These actions will also make people very happy.

Hilton is undoubtedly a successful businessman. He is also a very generous businessman. He can lead the Hilton Hotel to such a large scale today, mainly because of his experience. He also squeezed into the upper class step by step by his own efforts, and also gave his children a material life, but he did not indulge his children. He will give each child a risk fund according to their ability. Of course, none of his children's wealth can reach him.