Why is the hotel room in China floor service desk mode?

Because this model is kind, warm, thoughtful and humanized, it can effectively guarantee the safety of floors. Suitable for China, a country with strong human feelings.

I. Floor Service Desk Mode

(A) the basic meaning

In the guest room area of the hotel, the service desk for the guests is located near the elevator entrance or each staircase, that is, the floor service desk. The floor service desk shifts three times a day, and there will be a full-time waiter on duty 24 hours a day to provide services for guests. In a sense, it plays the role of the front desk of the floor office. From the macro management of the whole hotel, the floor service desk has become a bridge between other departments and rooms of the hotel.

(ii) Main functions

No matter what type of hotel, the floor service desk will have the following basic functions:

1. The floor service desk provides daily services for residents on this floor, such as room opening, room cleaning, visitor registration, key storage and distribution.

2. The floor service desk is the contact center between the housekeeping department and other departments of the hotel, such as the maintenance of rooms in the engineering department, the purchase and distribution of goods in the purchasing department, and the delivery of meals in the catering department.

3. The floor service desk is the safety management organization of this floor. The floor service desk arranges service personnel to be on duty 24 hours a day, which can greatly reduce the occurrence of hotel safety accidents.

In addition, the floor service desk is also the transmission center of floor information.

(3) Advantages and disadvantages

1, advantages: kindness, enthusiasm, thoughtfulness and strong human feelings; Can effectively ensure the safety of the floor.

Because the floor service desk has waiters on duty 24 hours a day, this greatly strengthens the communication between the housekeeping department and the in-house guests, and can provide better face-to-face targeted services for the guests. At the same time, the setting of the floor service desk is conducive to the security work of the hotel floor. In addition, it also helps the hotel housekeeping department to know the room status and operation of hotel rooms in time and accurately, and provide timely and accurate information reference for the front office management.

2. Disadvantages: occupying space and reducing the business area of guest rooms; Higher labor costs; It will make some guests feel watched and easily arouse their disgust.

Each floor has a floor service desk, which takes up a lot of floor space and scattered management points, which is not conducive to the unified management of hotel rooms; There are three shifts at the service desk on the floor, with more manpower input; The floor service desk is usually set in a conspicuous position in the floor corridor, which will make guests feel uneasy and their privacy can not be effectively guaranteed.