What will the floor manager of the restaurant ask?

Interview preparation for restaurant floor manager;

3 minutes to introduce yourself (including self-introduction, professional experience, self-expertise).

During the meal, the guests complained about how to deal with the problem of slow serving.

Answer: Sorry, it takes you a little time to cook this dish. The kitchen is already doing it. Do you have any drinks or drinks to supplement? "And take the initiative to introduce the hotel features while the guests are waiting to serve, and collect the suggestions of the guests.

How to deal with guests' complaints about insufficient food?

? Answer: Sorry, please wait a moment. I'll check in the kitchen right away. Thank you for your supervision and special dishes.

4. How to deal with unexpected falls of guests?

? Answer: notify the manager on duty, find someone else to register the situation, and immediately notify the security department to retrieve the surveillance video.

5.？ What should I do if the guest has not checked out?

Answer: You should go forward immediately and explain politely: "Because of my work mistake, I didn't provide you with the checkout service. How do you solve it? What about the account

6.？ How to deal with guests when they are drunk?

Answer:? Remind other sober guests at the same table, ask for advice on whether to stop alcohol service, offer hot towels, strong tea and other services, and appropriately promote sober drinks.

7.？ How to deal with the damage of tableware by guests

Answer: First of all, please ask the service staff to clean up the broken tableware and express sympathy. They shouldn't blame or criticize the guests who embarrassed them. If you need compensation, you should inform the guests at the right time and in the right way, calculate it together when you check out, explain the rationality of the compensation amount and issue a receipt.

This is what you need to prepare.