How to write hotel training diary

How to write a hotel training diary

Usually there are three types of hotel training methods: 1. Learning on the job; 2. Learning by listening to lectures; 3. Visiting and learning in excellent hotels.

1. Learning from the job - lack of enthusiasm

Learning from the job is the most commonly used in the training of front-line employees in hotels, because for the housekeeping department, restaurant department, security For front-line hotel departments such as the hotel department and front office, practical drills are more effective in training. However, front-line work, although easier to get started, is usually tedious and boring. Therefore, during the training period, hotel employees are prone to feeling bored and exhausted. Therefore, when the hotel is conducting on-the-job training, it can add some individual or team competitive reward games. Through games, simple actions can be made interesting, thereby stimulating employees' enthusiasm for training.

How should hotel companies train their employees?

2. Listening to lectures and learning - job knowledge and skills are difficult to master

Nowadays, many hotels have implemented an internal promotion system to enhance the hotel’s fair image and stimulate the enthusiasm of hotel employees. Enthusiasm for work. Therefore, for some excellent hotel front-line employees, the hotel will promote them to foreman or higher management.

As a manager, it is difficult to do a good job in hotel management without a certain level of theoretical knowledge. Therefore, attending classes and studying is a necessary step for managers to improve themselves. Just listening to lectures and studying will involve more theoretical concepts, so it will be more difficult to understand and master the knowledge.

In order to help employees master theoretical knowledge flexibly and better stimulate the creative thinking of management, hotels can set up an open classroom discussion mode. In the theoretical learning class, students are encouraged to think and ask questions, such as: "What do you think about this issue and why? If it were you, what would you do and what is the basis?" In addition, the hotel can also use the article writing assessment method to test the learning outcomes of training employees. The written assessment format is not only easy to set, but also flexible and convenient for the test takers. On the other hand, it can enhance the management's communication and expression skills and logical thinking.

How should hotel companies train their employees?

3. Visiting and learning - increasing employees’ sense of confusion about their future development

Although sending hotel employees out is helpful for them to learn the management experience of other hotels, it will not work in the hotel. After employees have real comparative experience, the differences in operating conditions and development prospects between different hotels will make it easier for these employees to feel confused about their future development. Confusion will reduce the enthusiasm of hotel employees. In this regard, hotels can help and encourage employees to make career plans, and even provide certain psychological counseling help. This will help employees establish clearer future goals and better devote themselves to work.

Finally, the hotel should also pay attention to the feedback and opinions of hotel employees after the training, and adjust the training plan in a timely manner, so that the cost of training can be spent wisely.