The cashier at the front desk of the hotel. How is this job?

For work, we should do our own work seriously. Although it is simple and complicated for ordinary characters to collect money, they can also learn less experience and gain less knowledge in the process of work. As a cashier, you must have a positive, enthusiastic, subjective and comprehensive attitude to serve every customer. If you occasionally encounter unpleasant things at work, you must overcome negative emotions and not affect your attitude towards customers.

The cashier at the front desk of the hotel has the following contents:

1, subject to the work arrangement of the cashier at the front desk, and provide first-class reception service for guests in accordance with the prescribed procedures and standards.

2, the handover work seriously, not clear place should be put forward in time, petty cash shift, before the account is not clear after the account is not answered.

3. Do a good job in preparing for the handover, carefully check whether the computers, printers, calculators, money detectors, credit card POS machines, business card printing machines, scanners and other equipment work normally, and do a good job in cleaning and maintenance.

4, master the room status and room conditions, actively and enthusiastically promote the room, understand the scheduled guests before leaving the store that day, and confirm their payment methods to ensure the accuracy of check-in and checkout.

5. Quickly and accurately handle the check-in, room extension, room change and check-out procedures for the guests, and actively explain the room rate to the guests when opening the room to avoid misunderstanding. It is necessary to do the guest verification procedures and check-in registration.

6. Accurately and skillfully collect guests' cash and checks, print all kinds of bills for guests, settle accounts for guests in time and accurately, and issue invoices according to the reasonable requirements of guests.

7. Master the relevant knowledge of the hotel and strictly abide by various systems and operating procedures.

8. According to the room status report sent by the housekeeping department, carefully check and keep the most accurate room status.

9. Produce and submit various reports.

10, the daily income cash must seriously implement the provisions of long payment and short supplement, and cannot learn from each other.

1 1. Effectively implement the foreign exchange management system, do not take or exchange foreign exchange without permission, and be responsible for supervising employees to abide by the foreign exchange management system.

12. Provide the information needed by the guests, and help them to solve all kinds of needs in a warm, thoughtful and meticulous manner.

13. Cash and bills received every day must be checked with bills, and different bills should be put into payment bags separately.

14, properly handle guest complaints. If it can't be solved, ask for instructions from the superior in time.