What are the rules and regulations for hotel employee management?

Rules and regulations for hotel employees:

1. Commit to get off work on time and report to the front desk 10 minutes in advance. The foreman will hold a pre-shift meeting to assign work tasks and precautions for the day.

2. Keep smiling when you go to work, and do not let personal emotions affect your work.

3. The appearance should be neat and clean. Female employees should not wear shawls and male employees should not wear beards.

4. Employees should eat in designated places and are not allowed to smoke or eat snacks in the work area.

5. No personal phone calls are allowed during work.

6. Employees are not allowed to enter the guest room to rest, take a bath, watch TV, etc.

7. The guest room key must be carried with you and must not be left anywhere.

Notes:

1. Handover of items.

1. When handing over goods, all takeaway goods in each department must be counted and recorded. The sales, collection, and inventory levels of various commodities must be recorded every day.

2. Handover of guest items at the post. The number of sheets, quilt covers, pillowcases, bathrobes, bath towels, slippers, thermos bottles, water cups and other items collected every day is recorded and handed over.

3. Handover of post hygiene cleaning items. Each post must ensure that there are clean towels, mops, decontamination powder, washing powder, etc. every day.

4. Handover of electrical appliances. Whether the room TV, remote control, lamps, air conditioner, pager, telephone, etc. are available and need repair.

5. Handover of walkie-talkie. Batteries, headphones, chargers.

2. Health handover.

1. Hygienic handover at the post, in compliance with health standards.

2. The handover of public areas is mainly the handover of toilet hygiene.

3. Handover of hygiene of post items.

3. Handover of the company’s latest rules and regulations.

1. Handover of the new system.

2. Ensure that every system is distributed and publicized to everyone.

3. Implement the new signature method. All employees who read it signed the notice.

4. Handover of special matters.

1. Are there any tasks assigned by the guests?

2. Is there a wake-up service, etc.?

3. All tasks assigned by guests but not completed during your shift should be recorded. And told the successor to complete it.

4. Registration of items left by guests.

5. Records of customer complaints and their solutions during the shift.

6. Handover records of unfinished matters during the shift.