How to write a self-identification for a hotel waiter

Self-appraisal of hotel waiters, here is a detailed introduction to you:

1. When self-appraisal of hotel waiters, you can first write about all aspects of your work. This part mainly writes about dry work. Recognize your work with good work content and achieved results. 2. Secondly, you can write about the shortcomings and improvement methods in your work process.

Self-Assessment Hotel Waiter Sample 1

Time passed unknowingly in the busy work. In the past year, with the care of the leaders and the enthusiastic help of colleagues, through my own The unremitting efforts have achieved certain results in the work, but there are also many shortcomings. Looking back on the past year, there may have been disappointments, sadness, successes, and joys in the past year, but that is not important anymore, it is in the past. What we have to work hard for is the future. Many people say that my personality has changed. Yes, I believe it. I am really satisfied. There are many things that are weighing on me, but I still insist on getting through it. My life and emotions are all the same. Although there are no big ups and downs, at least I have experienced some ups and downs, ups and downs, ups and downs, time and time again. Sometimes I really miss the twists and turns and difficulties. I keep thinking about where I went wrong and why this happened? I also cheer myself up again and again.

1. Training:

1. Tray essentials and room meal delivery process.

2. Explain the relevant knowledge of various departments in large, medium and small banquets to help with food delivery.

3. Hotel-related system training and supervision.

4. Safety awareness related to the way of serving dishes.

5. Learn sauce making for this team.

2. Management:

1. Superiors are role models for subordinates. I have always insisted on setting an example, so my team is very united.

2. I treat everyone the same, I do things fairly, justly and openly.

3. People-oriented, multi-faceted management approach based on people’s personalities.

4. In 2-----, there were 23 people who resigned in Nian Chuancai throughout the year, and in 2----, there were 4 people who resigned in Nian Chuancai throughout the year. In 2----, it was relatively stable. One year.

3. As myself, I am responsible for serving food.

1. Responsible for the sauce operation in the restaurant.

2. Corresponding output and control of food delivery and delivery.

3. Coordination of food delivery staff.

4. Do every job carefully every day.

5. Study warehousing knowledge seriously and work hard to take exams for promotion.

6. Use rest time for computer training.

7. Learn more other things and enrich yourself.

Finally, I hope that by today next year, I will step on a new level and reach a higher level! The half-year internship has come to an end. Through this period of internship, I have gained Through comprehensive training, the internship process also enabled me to become a student. I have experienced a transition when stepping out into society, improved my independence, and gained the ability to apply knowledge in this area, laying a solid foundation for formally stepping out of society in the future. Base.

Self-Assessment Hotel Waiter Sample 2

20-2020 is over, and it is necessary to make a summary of the work. I love this job because I have the will to work and correct my work attitude; I know the qualities that a successful waiter should have, thereby enhancing my professional awareness. I am determined not to do it, but to be an ideal, moral, and ethical person. Qualified servers with knowledge and discipline.

I learned the principles of serving guests; the procedures for serving guests; the work details during service; the procedures for serving dishes at banquets; the skills of holding trays and the steps of walking; the precautions for setting up and setting up the table; changing The key points of ashtrays; precautions for ordering, writing menus, canceling dishes, and techniques for selling dishes; basic methods and procedures for pouring drinks and general knowledge of drinks; skills for handling guest complaints and responding to emergencies in service work; restaurant opening Preparation work for the market and precautions for closing the market, as well as various service etiquette, catering hygiene knowledge, fire protection knowledge, etc. It laid the foundation for me to become an excellent waiter.

In this waiter job, I summed up what it takes to be an excellent waiter.

Love your job: When you love your job, you will do your job happily and more easily. We want diners to receive health, energy and good service. You can make ordinary work extraordinary.

The people that companies need most are people who love their work.

Quickly familiarize yourself with work standards and methods: In order for our own business and ourselves to win in the fierce competition, we must be able to get into work as soon as possible and be competent at work to improve work efficiency.

Have a diligent spirit: Catering work is mainly hand work, which is usually not too heavy. Do more and you will not be exhausted. Therefore, we must be diligent with our legs, eyes, hands, and heart. Work proactively and look for work proactively. The saying "Everything is possible if you work hard" tells a very profound truth. As long as you work hard, the door to success will be open for you.

Be confident: Compared with money, power, and background, self-confidence is the most important thing. Self-confidence can help people eliminate various obstacles, overcome various difficulties, and believe that they are good. Learn how to be a good person: To be a good person is to be a dedicated, grateful, helpful and professional person. Be sincere and work seriously, and your career will be more successful. Responsibility: Putting the interests of the company first and being responsible for your job; being responsible for customers and providing them with high-quality products and services; being "respectful", even if no one is supervising you, you will do a good job conscientiously Work is the expression of responsibility. Facing unfairness at work with a normal mind: There is no absolute fairness at work. Opportunities are always equal for those who work hard. If you don’t have a certain ability to withstand setbacks, how can you be a leader in the future? Team: Giving full play to team spirit is the consistent pursuit of enterprises. The work of catering enterprises consists of various divisions of labor, which requires the cooperation of team members. Employees and businesses that are team players and collaborate well are more successful.

This work has given me a very profound experience. I feel that in everything we do, we make a little progress every day: the accumulation of sand becomes a tower, the accumulation of less becomes more. Many successful people just accumulate A little bit becomes a big thing. Innovating a little bit every day is moving toward success; doing a little more every day is moving toward a bumper harvest; making progress a little bit every day is moving toward success.

Self-Assessment Hotel Waiter Sample 3

I am a student majoring in marketing and planning at the university. When I am about to graduate, I went to a restaurant for a three-month internship , In the past three months of work, my work ability has been greatly improved. I will now make a self-assessment of my work in the past three months.

1. Improved communication skills: As a front desk receptionist, as a front-line employee of the hotel, the contact with the guests is face-to-face and is the most direct. Often a word from the front desk receptionist can affect the guest's overall impression of the hotel, and even affect the guest's mood throughout the day. How to make the language you speak comfortable and enjoyable for guests is a course that a front desk receptionist must learn. Of course, communication is not limited to guests, but also exists between colleagues and even superiors. People inevitably have emotional fluctuations, but such emotional fluctuations often affect the mood of others. How to adjust my mentality, use a positive attitude to face guests, colleagues and even superiors, and how to bring a positive smile to others are issues that I have to think about seriously every day. During this internship, I not only improved my communication skills, but also learned how to adjust my mentality.

2. Improve emergency response capabilities: When working at the reception desk, you must be prepared for battle every day. Because as a front desk receptionist, you have to receive different guests and face different events every day. There will inevitably be some rude guests among the guests who check in, and they may even say nasty things to the receptionist. Faced with such a situation, how to appease the guests' emotions while also protecting the hotel's interests and own safety is another test for me.

3. Improved ability to handle work independently: Through this internship, I deeply understood that we must learn to do things by ourselves that we are capable of. Only by cultivating your own independent abilities can you make progress at work. At work, if you have a problem or something you don’t understand, you should boldly ask your colleagues for advice instead of pretending to understand. Work independently, accumulate experience, and finally get what is best for you.

4. Improved service awareness: As a front desk receptionist, you represent the hotel at all times. Whether you are at work or walking on the road, as long as you wear the hotel uniform, you should always have the intention to provide services to guests. We are the ambassadors of the City of Smiles, doing everything for our guests, everything for our guests, and all our guests.

Looking back on the past three months, I have carefully studied business training and actively participated in on-the-job training.

Be wholehearted, treat people with courtesy, serve enthusiastically, answer questions patiently, provide customers with quality services, and improve your own quality and business level through continuous practice to grow into a qualified salesperson. I will work harder in the future, I believe, I can do it,

I will work hard to become an excellent employee in my future work and create value for the company.

Self-Assessment Hotel Waiter Example 4

First of all, in terms of appearance, as a receptionist, I dress neatly, do not wear heavy makeup, do not wear expensive accessories, pay attention to personal hygiene, and go to work Avoid eating foods with strong irritating smells before going to bed. During the standing service, he is always full of energy, greets guests with a smile, and is proactive and enthusiastic. Have professionalism and do not leave the workplace casually to attend to personal matters. I don’t chat with others during working hours, and I don’t ignore guests. Do not argue with guests under any circumstances, use civilized and polite language, do not ridicule or sarcastic guests, do not use vulgar words or behave rudely.

Secondly, in terms of work attitude, my service attitude is enthusiastic and sincere. When guests complain about service dissatisfaction, I listen patiently, accept it sincerely, do not interrupt the guest, let alone ignore it, sincerely apologize to the guest, and immediately start to solve the problem. Treat all guests equally and provide enthusiastic service.

I answer all questions and never tire of them. Answer inquiries concisely, with accurate wording and clear enunciation. Be familiar with the location, service hours, and various facilities of the hotel, and do not answer guest inquiries with vague words such as "maybe", "maybe", and "probably". When receiving inquiries from guests, I enthusiastically serve as a good counselor for them. In addition to being familiar with the situation of my unit, I am also familiar with the relevant situation of other local service industries, such as tourist attractions, round-trip routes, transportation, shopping venues and other relevant information, so that I can provide services to guests at any time and avoid being unaware of everything.

When guests encounter difficulties, I do my best to help and never refuse for any reason, such as repairing large and small items on behalf of guests. If I cannot meet the guest's request, I will apologize to the guest in a timely manner to ask for their understanding, and I will not make up excuses or prevaricate. I will always keep my word when promising guests, and will not be negligent or even forgetful.

When guests leave the hotel and come to the front desk to check out, I have a warm attitude and handle the transaction quickly and accurately so as not to waste the guests' time. Check all charges on the spot and settle the money in person. After checking out, you should thank the guests and welcome them to come again. Because I know that appropriate farewell words can leave a deep impression on guests and attract them to come back again.

Through my own efforts, I have naturally achieved good results, but there are still shortcomings. I will continue to learn and strengthen in my future work to strive for better performance

I I went to Phoenix Hotel in Guangzhou for internship from July 14, 2020 to October 31, 2020. I gained a lot during this period. Hotel service is a mixture of tangible products and intangible services. The standard for evaluating hotel service quality is the guest's "satisfaction". Hotels in a buyer's market should take customer needs as the starting point of marketing work. The front office represents the hotel in contact with guests, meets guests' various needs for hotel services, accepts guest complaints, and solves guests' difficult problems. It is the nerve center of the hotel. It is precisely based on these that the status and role of the front office are particularly important. Although the front office is not the main business department of the hotel, it has a vital impact on the hotel's market image, service quality and even management level and operating efficiency. The front office department can be said to be the finishing touch of hotel management. Through this nearly four-month internship at the Phoenix Hotel, I have benefited a lot. A hotel is a microcosm of society. This internship will undoubtedly provide an important opportunity for me to enter the society in the near future.

1. Improved communication skills: As a front desk receptionist, as a front-line employee of the hotel, the contact with the guests is face-to-face and is the most direct. Often a word from the front desk receptionist can affect the guest's overall impression of the hotel, and even affect the guest's mood throughout the day. How to make the language you speak comfortable and enjoyable for guests is a course that a front desk receptionist must learn. Of course, communication is not limited to guests, but also exists between colleagues and even superiors. People inevitably have emotional fluctuations, but such emotional fluctuations often affect the mood of others. How to adjust my own mentality, use the best mentality to face customers, colleagues and even superiors, and how to bring the best smile to others are questions that I have to think about seriously every day.

During this internship, I not only improved my communication skills, but also learned how to adjust my mentality.

2. Improve emergency response capabilities: When working at the reception desk, you must be prepared for battle every day. Because as a front desk receptionist, you have to receive different guests and face different events every day. There will inevitably be some rude guests among the guests who check in, and they may even say nasty things to the receptionist. Faced with such a situation, how to appease the guests' emotions while also protecting the hotel's interests and own safety is another test for me.

3. Improved ability to handle work independently: Through this internship, I deeply understood that we must learn to do things by ourselves that we are capable of. Only by cultivating your own independent abilities can you make progress at work. At work, if you have a problem or something you don’t understand, you should boldly ask your colleagues for advice instead of pretending to understand. Work independently, accumulate experience, and finally get what is best for you.

The above is what the editor shared today, I hope it can help everyone.